Account Manager

Responsibilities

• Manage and nurture long-term relationships with assigned customers.
• Develop and implement account strategies in collaboration with cross-functional teams.
• Work closely with customers to understand their business goals and maximize the value of Cognite’s products.
• Drive renewals and negotiate expansion opportunities for your portfolio.
• Collaborate with the Customer Success and extended Sales teams to ensure customer success and account plans are in place and diligently delivered.
• Contribute to maintaining high Customer Satisfaction.
• Engage customers through newsletters, webinars, and events.

We believe most of these qualifications match your background

• Bachelor’s degree or relevant work experience.
• 5+ years of experience in customer engagement or account management.
• Familiarity with Account Management methodologies and practices.
• Commercial experience in renewals and/or upselling.
• Confidence in engaging with C-level sponsors.
• Strong communication skills, both written and verbal.
• Experience with data contextualization technology and SaaS.
• Knowledge of heavy asset industries (e.g., oil and gas, power, utilities).
• Familiarity with Salesforce, Clari, Command of the Message, and MEDDPICC (a strong bonus).


Other experiences that are an advantage, but not required:
• Proven track record of turning accounts around.
• Experience in high-growth scale-up organizations.
• Ability to collaborate across corporate functions.
• Self-sufficient with a results-oriented mindset.
• Fluent in a language other than English.


We recognize that not everyone meets every qualification. Research shows some minority groups are less likely to apply unless they meet all requirements. We are committed to building a diverse, inclusive, and authentic team. If you’re excited about this role, we encourage you to apply even if your experience doesn’t align perfectly. You may be the right candidate for this role.