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Service Corporation International

Provides funeral services, cemeteries, & cremation

Funeral Director/Embalmer

Medical, Clinical & VeterinaryConfirmed live in the last 24 hours
Full-timeWethersfield, CT, USANo salary listedIn-person

About the Job

Requirements

  • Graduated from an accredited school or college of mortuary science.
  • Hold a current dual Funeral Director and Embalmer license in the practicing state.
  • Have a valid state driver's license and an acceptable driving record to operate company-owned vehicles.
  • Demonstrate cognitive ability to reason, plan, identify problems, learn quickly, learn from experience, and apply learning to new situations.
  • Be process- and results-oriented, motivated to keep projects moving by removing obstacles and exploring alternatives.
  • Be self-motivated and willing to advance understanding of the industry and business.
  • Build professional and trusting business relationships.
  • Have professional written and verbal communication skills.
  • Have public speaking skills and the ability to influence and gain consensus.
  • Be proficient in databases used in automated processes.
  • Be proficient in Microsoft Office.
  • Be able to push and pull up to 150 pounds on flat and inclined flooring or ramps.
  • Be available outside normal business hours, including nights and weekends, as services frequently require.

Responsibilities

  • Facilitate funeral arrangement discussions with the deceased's next of kin, and preside over visitation, funeral, and graveside services in accordance with family wishes, company expectations, and applicable laws.
  • Ensure compliance with mortuary, health, and vital statistics regulations within the funeral establishment.
  • Receive or initiate calls to the deceased's next of kin, obtain or confirm contact information, discuss needs including languages, schedule arrangement appointments, and email appointment confirmations.
  • Perform removals or transfers when needed, care respectfully for the deceased, and update removal status in proprietary software.
  • Greet next of kin, escort them to the meeting space, facilitate arrangement conferences, assess needs, and summarize desired outcomes.
  • Discuss available life insurance and benefits, and promote funeral, cemetery, and crematory services and related merchandise.
  • Transition arrangement conferences to the Funeral Services Counselor or Advisor to present cemetery property and merchandise options, pricing, and contracts; perform those duties in their absence when needed.
  • Review and authorize merchandise and service contract revisions.
  • Confirm authorization to proceed with service arrangements and preside as master of ceremonies for visitations, funerals, and graveside services in a professional and caring manner consistent with company standards.
  • Attend graveside services included in the purchase agreement and be present when a casket containing human remains is placed in a grave, crypt, or burial vault; verify personal belongings are removed before burial as arranged.
  • Inspect the deceased, adjust casket dressing, attire, or makeup, communicate concerns to preparation staff, and inspect services against the contract and next of kin expectations; initiate corrective action as appropriate and provide instruction or guidance to service team members.
  • Interact with families and guests to fulfill death care requests and obtain leads for pre-need services.
  • Plan events, including planning resources and ordering music, flowers, or catering to fulfill arrangement requests.
  • Produce memorial products, including scanning photos, ordering memorabilia or stationery, creating electronic presentations, writing obituaries, and creating online memorials.
  • Prepare event rooms before events, including arranging chairs, tables, flowers, guest books, and décor; clean and store items afterward, identify property needing repair, and deliver family memorabilia when needed.
  • Perform attendant duties when needed, such as parking lot attendant, driver, usher, pallbearer, or courier.
  • Attend community or charity events when needed to represent and promote the location or market.
  • When needed, verify identification and embalming authorization, clean and embalm the body following company procedures and hazardous-waste protocols, and perform restoration, hairstyling, cosmetics, dressing, and other preparation of human remains.
  • Verify the casket and lining against the contract, dress the casket, lay the deceased, and update status in proprietary software.
  • Maintain the preparation room, clean soiled equipment, dispose of hazardous waste properly, and promote a safe work environment.
  • Inventory and reorder supplies.
  • Comply with local, state, and federal regulations; discuss assignments, expectations, priorities, and deadlines; seek guidance as needed; notify the manager when workload is light and volunteer for additional work; adapt to changes in work structures, processes, requirements, or cultures; and perform additional assigned responsibilities.

Desired Qualifications

  • Industry experience is preferred.

About the Company

Service Corporation International

Provides funeral services, cemeteries, & cremation

SCI is the leading provider of death care products and services in North America, operating funeral homes and cemeteries under the Dignity Memorial brand. It offers end-of-life services such as funeral planning, cremation, and cemetery property and services, delivering a consistent experience under Dignity Memorial. Its large, geographically diverse footprint with a mix of standalone and combined funeral-home/cemetery locations gives broad access and a standardized service offering. Its goal is to serve families with comprehensive, value-based death care and maintain market leadership in North America.

Company size
5,001-10,000
Company stage
IPO
Headquarters
Houston, TX
Founded
1962

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