Community Manager with German

About Shelly

We make smart devices and push the boundaries of the IoT sector every single day. Shelly is a strong company with a startup mindset - no bureaucracy, just bold ideas, creative problem-solving, and a team that genuinely loves what they do. We turn every spark of an idea into a real product - from first concept to full production - and bring smart automation to over 3 million households around the world. From heating, lighting, appliances, curtains, and more - if it runs on electricity, chances are we can automate it. We’ve built over 100 smart devices (and counting!), and everything happens right here at our headquarters in Sofia.

Sounds exciting? Keep reading...

Community Manager with German

Your Role
You manage Shelly’s official Facebook communities, focusing on the DACH region and our global group with 120,000+ members. You keep members engaged, moderate discussions, answer FAQ-level questions, and make sure more complex topics reach the right internal team.

Your Responsibilities:

• You manage and moderate Shelly’s official Facebook Groups on a daily basis
• You welcome new members and keep discussions friendly, useful, and respectful
• You create regular posts, polls, Q&As, member spotlights, and other community activities
• You build simple community routines that encourage members to return and participate
• You answer FAQ-level questions and direct members to the right resources
• You escalate complex technical questions to the Support or Product teams
• You flag electrical, wiring, installation, and safety-related posts through the correct process
• You organise event invitation giveaways for members of the DACH and global communities
• You plan contests and recognition activities that reward active community members
• You collect recurring questions, feedback, and community insights and share them with the relevant teams
• You track community growth, engagement, sentiment, and campaign results
• You prepare a monthly community report for the wider social media report
• You test new engagement ideas and improve activities based on the results

What makes you a great fit:

• You have experience managing online communities, preferably Facebook Groups
• You write and communicate in German and English at native level
• You communicate clearly, confidently, and with a sense of humour when appropriate
• You have experience working with international or multi-market communities
• You understand smart home basics well enough to identify and route member questions
• You recognise electrical and wiring-related posts that require a safety escalation
• You handle difficult conversations calmly and professionally
• You work confidently with community data, reporting tools, and spreadsheets
• You have basic copywriting and visual content creation skills
• You take initiative, manage your own priorities, and work independently

What is in it for you

Work:
• A welcoming, collaborative team
• Meaningful products and services that people actually use and love
• Learning opportunities to sharpen your skills
• Competitive salary + Performance bonuses
• Modern office in a great location
• Fun team buildings and company events

Lifestyle:
• 26 days of paid annual leave
• Flexible working hours
• Additional health insurance
• Free access to all Shelly devices (yes, you can smarten up your whole home!)
• Multisport Card
• Fully sponsored yearly public transport card

Ready to join the Shelly Revolution?
Let’s build the future of smart living together.
Hit that Apply button - we can’t wait to meet you.