International Operations Coordinator
$20 - $28/hr+ Annual incentive bonus
Mid
Bachelor's
Mt Prospect, IL, USA
In Person
Operations & LogisticsLogistics & Transportation
About the job
Requirements
- Excellent customer service and interpersonal skills, with the ability to communicate effectively orally and in writing.
- Intermediate proficiency in Microsoft Office, internet and web-based applications, and job-specific software applications; data entry experience.
- Ability to perform arithmetic using U.S. and/or international currency, weight, volume, and distance measurements, and to compute rates, ratios, and percentages.
- Functional knowledge of regulations and compliance procedures associated with freight forwarding.
- Experience in multimodal logistics, with functional knowledge of Transportation Security Administration (TSA), Customs-Trade Partnership Against Terrorism (C-TPAT), and hazardous materials (Hazmat).
- Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals, and to speak effectively before groups of customers or employees.
- Ability to write routine reports and correspondence and enter shipment information into the SEKO system.
- High school diploma or GED.
- At least four years of freight forwarding experience.
- Self-starter with strong organizational skills.
Responsibilities
- Execute day-to-day shipments originated and/or handled by the operations department; prioritize, schedule, and route shipments; arrange transportation throughout the United States and internationally; and obtain proof of delivery on all orders.
- Produce necessary documents, including bills of lading.
- Answer phones, book and work with shipments with carriers, and provide customer service and communication to customers and vendors.
- Research and respond to agent requests, and use vendor-specific websites to set up and track shipments.
- Determine routings for overseas and origin shipments when required.
- Negotiate rates with carriers, vendors, and agents, and assist with preparing and approving rate quotes or shipment costing for internal and external customers.
- Complete paperwork associated with inbound and outbound shipments promptly and accurately.
- Ensure timely pickups, recoveries, deliveries, and airline and agent selection while maintaining cost controls; communicate with carriers, agents, and other parties to ensure timely and accurate shipment execution.
- Maintain accurate shipment status updates, including in-transit notifications and estimated delivery times, and communicate relevant changes to customers daily.
- Communicate pending work and unresolved problems to shift personnel and the operations manager.
- Manage and maintain departmental administrative tasks, including accounting, reporting, and recordkeeping, in accordance with internal policies and state and federal regulations.
- Enter pickups, route freight, and file documents after completion.
- Enter new accounts and maintain account files as needed.
- Enter and maintain customer tariffs in the domestic operating system, SEKO RED NA.
- Process cargo manifests, calculate charges, and coordinate all areas of freight release.
- Solicit customer feedback and provide solutions to customer service issues and barriers.
- Maintain awareness of Federal Aviation Administration security program requirements, packaging and crating procedures, and hazardous materials management.
- Comply with SEKO’s C-TPAT Security Profile TSA Certified and SEKO’s Core Values.
- Participate in developing a safe and healthy workplace, follow safety and health instructions and procedures, and cooperate with management in fulfilling legislative obligations.
- Perform other duties as assigned by management.
Desired Qualifications
- Bachelor’s degree, or an equivalent combination of work experience.
About the company
SEKO Logistics is a third-party logistics (3PL) provider focused on ecommerce fulfillment and supply chain solutions. It handles end-to-end logistics, including warehousing, transportation, and last-mile delivery, for retailers, manufacturers, and distributors. Its operations rely on a global network and a secure mobile app to manage inventory, orders, and shipments, enabling localized, efficient service across borders. Unlike many competitors, SEKO emphasizes a customer-centric approach with a strong emphasis on sustainability, including maritime decarbonization, and aims to simplify logistics processes while reducing disruptions. The company’s goal is to help clients move goods smoothly through global trade by offering integrated, technology-enabled logistics services.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Staines-upon-Thames, United Kingdom
Founded
1976
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Simplify's Take
What believers are saying
- July 28, 2026 expansion added Midwest and Texas capacity across 64 U.S. locations.
- July 30, 2026 LCL service deepens SEKO's Asia-Europe ocean freight relevance.
- SEKO kept executing network growth despite Brian Bourke's September 4, 2026 departure.
What critics are saying
- September 4, 2026 Brian Bourke's exit removes SEKO's longtime commercial operator.
- June 2025 Ampak litigation reached a March 2026 jurisdiction challenge in California.
- Renewed customs enforcement would sever a core cross-border revenue engine within months.
What makes SEKO Logistics unique
- SEKO's MySEKO portal unifies tracking, purchase orders, and documents across 150-plus offices.
- July 2026 Asia-Greece LCL links Singapore, China, and Go Shipping into one network.
- December 2024 recapitalization gave SEKO lender control and fresh capital for growth.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Health Savings Account/Flexible Spending Account
- Flexible Spending Account
- Life Insurance
- Disability Insurance
- Wellness Program
- 401(k) Retirement Plan
- Paid Holidays
- Annual Paid Time Off
- Short-Term Disability