Compensation Overview

Join Xylem in the global mission to #LetsSolveWater! As a leading water technology company with 23,000 employeesoperating in over 150 countries, Xylem is at the forefront of addressing the world’s most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Role: Sr Manager - Global Service Delivery, Invoice to Pay (I2P) is responsible for overseeing the management of I2P transactional processes globally. This role is critical in building a global service delivery model and strategy aligned with industry best practices. Through leadership and coaching of the global I2P teams, this role will ensure service delivery for the organization is meeting the defined strategy and expected results.  The Sr Manager will also identify improvement needs within our captive or outsourced teams. This leadership role will support efforts around process improvement and strengthened compliance in the end-to-end I2P processes. The position reports to the Director Global Process Management and Transformation P2P.

Essential Duties/Principal Responsibilities:

(Describe benchmark key responsibilities in concise, comprehensive statements.)

• Provide overall leadership and direction of the I2P and Vendor Master Data (VMD) teams globally.
• Work closely with the Director Process Management and Transformation, Controllership team, Finance and Procurement organizations to understand the business needs and shape the strategic vision.
• Manage the I2P relationship with outsourced vendor partners to ensure delivery of contract deliverables, as well as conduct periodic review of contractual SLAs, Key Measures and other binding terms for updates as needed.
• Lead, mentor, and manage a multinational team of I2P professionals, ensuring high performance and adherence to service level agreements.

• Lead governance reviews including Monthly and Quarterly Business Reviews and other report outs as needed.
• Maintain process integrity, internal controls, and ensure compliance with, SOX controls, external audits and all applicable laws and regulations. 
• Lead and develop high-performing teams through effective partnerships and strong collaboration.
• Partner with Regional Process Owners and other key stakeholders to identify and transform processes that have the greatest impact. 
• Assist business units with identifying and resolving problems; treat problems as opportunities and have a drive for quality delivery.

Minimum Qualifications: Education, Experience, Skills, Abilities, License/Certification:

(Minimal education & experience, essential skills & abilities and required license/certification to perform this job.)

• Accounting, Finance or Business related degree.
• Solid multi-year experience in Invoice to Pay (10 years+). with a demonstrated track record of leadership and strategic planning.
• Experience managing global teams in a multinational environment, with a mix of captive and outsourced resources.
• Highly motivated with a proven track record in implementing change including large-scale global transformations.
• Lean or continuous process improvement experience.
• Strong and proven analytical abilities to identify issues and improve results.
• Self-starter who prioritizes tasks and meets deadlines, navigates and is successful in a fast-paced, dynamic work environment. 
• Works with minimal oversight.
• Proficiency in SAP, Coupa and process automation tools is a plus.
• Ability to travel globally (0 – 10%).

#LI-JO2

Salary range:

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of diversity, equity and inclusion in driving innovation and allowing us to compete more effectively around the world.