CFC

Cyber risk underwriting through MGA platform

Operations Analyst

Business OperationsUpdated on Nov 13

Full-timeMelbourne VIC, AustraliaNo salary listedHybrid

About the Job

Requirements

A Bachelor's degree or higher is required.
Strong IT skills and the ability to quickly learn new systems, particularly Microsoft Excel, are required.
Strong analytical, reporting, and data management skills are required.
High attention to detail and strong organisational and time management abilities are required.
Strong communication, stakeholder engagement, and problem-solving skills are required.
The ability to take ownership, use initiative, and manage competing priorities is required.

Responsibilities

Produce accurate operational reporting and data analysis, including binder-related reporting.
Conduct user acceptance testing and other testing for new systems, enhancements, and process changes.
Analyse and support the resolution of system, process, and operational issues.
Support new systems and processes that enable revenue growth and strategic initiatives.
Map, document, and improve operational workflows and procedures.
Identify opportunities for system enhancement, automation, and control improvements.
Support data integrity and operational initiatives across Compliance, Claims, and other business areas.
Collaborate with stakeholders across the business to support change and continuous improvement.
Perform general administration and office duties as required.

Desired Qualifications

Experience in data analysis, reporting, or operational support roles is highly regarded.
Experience in financial services or insurance is advantageous.
Exposure to system testing, process mapping, workflow improvement, compliance, claims, or underwriting operations would be beneficial.

Are you a detail-oriented and analytical professional looking to build your career in insurance operations? We are seeking a proactive and highly organised Operations Analyst to join our Melbourne team.

About the role:

Reporting to the Compliance & Operations Manager and working closely with the Operations Specialist, you'll provide dedicated Business Enablement support across CFC Australia's operational functions. Through reporting, system and process testing, issue resolution and workflow improvement, you'll help strengthen operational effectiveness and support Australian growth and strategic initiatives.

Why Join Us?
This is an opportunity to grow your career in a supportive and collaborative environment that values innovation, reliability and continuous improvement. You'll gain exposure to a broad range of operational activities while working alongside experienced professionals in a business that's redefining insurance.

If you're an analytical thinker with strong attention to detail and a passion for problem-solving, we'd love to hear from you.

Producing accurate operational reporting and data analysis, including binder-related reporting
Conducting user acceptance testing (UAT) and other testing for new systems, enhancements and process changes
Analysing and supporting the resolution of system, process and operational issues
Supporting new systems and processes that enable revenue growth and strategic initiatives
Mapping, documenting and improving operational workflows and procedures
Identifying opportunities for system enhancement, automation and control improvements
Supporting data integrity and operational initiatives across Compliance, Claims and other business areas
Collaborating with stakeholders across the business to support change and continuous improvement
General administration and office duties as required

Tertiary qualification (Bachelor's degree or higher)
Strong IT skills and the ability to quickly learn new systems, particularly Microsoft Excel
Excellent analytical, reporting and data management skills
High attention to detail with strong organisational and time management abilities
Excellent communication, stakeholder engagement and problem-solving skills
Ability to take ownership, use initiative and manage competing priorities
Experience in data analysis, reporting or operational support roles is highly regarded
Experience in financial services or insurance is advantageous
Exposure to system testing, process mapping, workflow improvement, compliance, claims or underwriting operations would be beneficial

About the Company

CFC

Cyber risk underwriting through MGA platform

CFC Underwriting is a specialist insurance provider operating as a managing general agent (MGA) that underwrites on behalf of a panel of carriers, focusing on emerging and specialty risks with a strong emphasis on cyber. It uses a proprietary global insurance platform powered by data science to streamline underwriting across a portfolio of 50+ products, including cyber and professional liability, with an in-house incident response team adding comprehensive cyber risk management. It differentiates itself through its early focus on cyber, large in-house claims and incident response capabilities, and a global broker-driven distribution model. Its goal is to deliver fast, precise underwriting and robust risk management for technology-related and other specialty risks worldwide.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: London, United Kingdom
Founded: 1999

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