Customer Experience Intern

About Our Summer Internship Program

Our Summer Internship Program is designed for students entering their final year of university who are eager to gain meaningful, real-world experience in a fast paced, collaborative, and professional environment.

As a Summer Intern, you'll participate in a comprehensive onboarding experience led by our University Relations team to set you up for success from day one. Throughout the program, you'll also have the opportunity to participate in weekly professional development sessions, networking events, social activities, and other engaging experienced designed to support your personal and professional growth.

The program takes place from May – August 2027 (11-week program).

As a Customer Experience Intern at Veeam, you’ll support the team in protecting customer trust during complex delivery challenges and escalations. Working directly with the Customer Advocate Program Director, you’ll help build the playbooks, templates, and executive communications that keep cross-functional teams aligned and customers confident. You’ll work on real initiatives that improve adoption, satisfaction, and retention, partnering with Customer Success, Support, and other customer-facing teams. By the end of the summer, you’ll have contributed work that directly shapes how customers realize value from Veeam.

What You’ll Do

• Build and refine playbooks: Help turn lessons from past escalations into reusable playbooks, checklists, and operating standards the team can apply consistently.
• Create templates and documentation: Develop and maintain templates for escalation intake, status updates, stakeholder communications, and post-escalation reviews.
• Draft communications: Write and edit internal updates and stakeholder communications that are direct, accurate, and easy to act on.
• Contribute to continuous improvement: Spot gaps or inconsistencies in current processes and recommend practical improvements.
• Research CX best practices: Study how leading companies approach CX and recommend ideas Veeam could apply.
• Synthesize customer feedback: Gather feedback from surveys, interviews, and support interactions and distill it into clear, actionable insights.

Requirements

• Rising Junior or Senior pursuing a Bachelor’s degree in an accredited college or university
• Curiosity about customer experience, B2B technology, and how teams work together to solve problems
• Excellent written, verbal and communication skills
• Willingness to learn about technology
• Proficiency in Windows and Microsoft Office.
• Proficient with MS-Excel with a passion for data analysis.
• Ability to work independently with limited direction in a fast-paced environment; must be a high-energy, motivated self-starter

Benefits

As a paid intern at Veeam, you’ll receive:

• Paid Company Holidays during your internship
• Tech Stipend to help set up your workspace
• 8 Hours of Paid Volunteer Time through our Veeam Cares Program
• Personal and Professional Development through our Internship Program

The pay range posted is an hourly rate of base pay. When making an offer of employment, Veeam will take into consideration the candidate’s expectations, experience, education, scope of responsibility for the role, and the current market demands.

United States of America Intern Pay Range

$20-$25 USD

We’re committed to providing a supportive and rewarding internship experience.