Health and Wellness Case Manager

Salary Range: 22 to 23 (Currency: USD) (Pay period: per-hour-wage)

ROLE & RESPONSIBILITIES:

• Client Services and Role Responsibilities

  PC Groups & Intensive Case Management

• Oversee all incoming Preferred Communities (PC) referrals, conducting comprehensive intake assessments and client enrollments.
• Provide direct Intensive Case Management (ICM) to develop and implement targeted, individualized goal plans that foster long-term self-sufficiency.
• Maintain regular, proactive communication with clients throughout their service term to monitor progress, address emerging needs, and provide continuous support.
• Guide clients through healthcare, social service, and community systems to build their independence and confidence.
• Maintain precise, timely documentation and detailed case notes in full alignment with program standards and compliance guidelines

Interdepartmental Collaboration & Wrap-Around Care

• Work closely with the Programs Manager and program staff to streamline client service delivery across department lines.
• Partner with the Volunteer Coordinator to engage, train, and leverage volunteers or community groups for integrated client support.
• Deliver holistic, wrap-around care by connecting clients to wrap-around community services and advocacy networks.

Compliance, Data Management & Quality Assurance:

• Assure all compliance measures are strictly maintained across all PC programming and service delivery.
• Ensure data collection and outcome tracking are conducted in a timely, accurate, and effective manner for reporting and evaluation.

Administrative Responsibilities

• Actively participate in department meetings, staff development opportunities, program trainings, community activities, and organizational events
• Submit any requested data to the program manager through monthly, semi-annual, and annual reports.
• Maintain accurate and organized files and records of services provided
• Ensure continuity of services and reporting during staff transitions and in the absence of a Programs Manager
• Adhere to all World Relief policies, including but not limited to, incident reporting procedures, code of conduct, security safety and health
• Travel to and between High Point and Winston Salem office locations is a requirement for this position
• Perform other tasks and projects as assigned

Note: This job description outlines the primary responsibilities of the role but is not exhaustive; the Case Manager may be assigned additional tasks or duties by the Programs Manager as needed

JOB REQUIREMENTS:

• Mature and personal Christian faith  
• Committed to the mission, vision, and values of World Relief  
• Desire to serve and empower the Church to impact vulnerable communities  
• Able to affirm World Relief’s Core Beliefs and Statement of Faith, and acknowledge World  
• Relief’s Christian Identity and National Evangelicals For the Health of The Nation document   
• Valid driver’s license, access to reliable vehicle and ability to pass MVR standards 
• Experience in case management, health education, or related fields required; experience with refugee or vulnerable populations preferred.   
• Highly organized, with the ability to manage multiple cases simultaneously and prioritize tasks effectively.  
• Strong understanding of the challenges faced by refugees and immigrants, including trauma-informed care and cultural sensitivity.  
• Excellent verbal and written communication skills, with the ability to clearly convey information to clients, colleagues, and external partners.  
• Strong interpersonal skills, including empathy, active listening, and conflict resolution.  
• Fluency in English required. Bilingual in any of the following languages: Arabic, Swahili, Spanish, French, Kareni, Burmese, Pashto, Dari

PREFERRED QUALIFICATIONS:

• Degree in Social Work, Public Health, or similar field.
• Cross-cultural experience.
• Bilingual in any of the following languages: Arabic, Swahili, Spanish, French, Kareni, Burmese, Pashto, Dari