Customer Success Manager
Posted on 2/7/2024
PerformYard

51-200 employees

Performance management and feedback software
Company Overview
PerformYard distinguishes itself in the performance management software market through its comprehensive suite that integrates performance reviews, goal management, and continuous feedback within a user-centric interface, facilitating a streamlined experience for both HR professionals and employees. The platform's emphasis on collaborative goal setting and performance trend analysis, coupled with a visual dashboard for monitoring employee sentiment, enables organizations to make data-driven decisions and tailor their management practices to diverse employee cohorts. This focus on customization and actionable insights positions PerformYard as a valuable tool for companies seeking to enhance their performance management processes and employee engagement.

Company Stage

Seed

Total Funding

$100.7M

Founded

2013

Headquarters

Arlington, Virginia

Growth & Insights
Headcount

6 month growth

13%

1 year growth

13%

2 year growth

85%
Locations
Remote in USA • Arlington, VA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Salesforce
CategoriesNew
Sales & Account Management
Customer Success & Support
Requirements
  • Bachelor's Degree
  • Minimum of one year of Customer Success, Account Management, Account Support or related experience, preferably in software
  • Detailed and action oriented, with ability to manage multiple requests, respond quickly and with high quality, and problem solve on the fly
  • Enthusiastic and proactive self-starter with ability to communicate
  • Empathy for customer experience, and a desire to make customers successful
  • Understanding or previous use of CRM, Customer Success or Help software tools
Responsibilities
  • Create long lasting satisfaction for professionals at all points of their customer lifecycle in order to retain their business and grow revenue
  • Establish a trusted advisor relationship with each customer through the onboarding and training process to drive the value of our products long term
  • Respond to phone calls and emails to support adoption, usage and expansion within the customer base
  • Meet or exceed aggressive responsiveness and quality goals
  • Be the voice and advocate of our customer - work with leadership and product teams to identify process improvements or product requirements to help resolve any customer facing issues, test any new product ideations and improve satisfaction
  • Utilize Salesforce and additional internal tools in order to create the best possible business and service level outcomes for our customers
  • Proactively influence team culture by actively participating in team and company activities and opportunities for feedback
Desired Qualifications
  • Excited to operate in a fast paced start-up environment
  • Desire to do and achieve brilliant things
  • Authentically curious, love learning and improving oneself
  • Integrity is fundamentally important
  • Naturally entrepreneurial and street smart