Senior Business Analyst - AI
About the job
- A bachelor's degree or equivalent experience.
- Seven or more years in Product Ownership, Business Analysis, or related roles.
- Experience working in Agile environments.
- Experience coordinating across business, technology, quality assurance, and operational stakeholders.
- Strong prioritization and decision-making capability.
- Ability to manage ambiguity in AI-driven systems.
- Analytical thinking and problem solving.
- Ability to collaborate across business and technical teams.
- Foundational understanding of how generative AI systems behave, including variability, hallucination risk, and prompt sensitivity.
- Strong judgment in balancing user feedback, business value, AI quality concerns, and technical feasibility.
- Ability to distinguish between product issues, content gaps, AI behavior issues, defects, and user adoption needs.
- Ability to influence stakeholders and drive alignment without direct authority.
- Comfort operating in a developing AI product model where standards, ownership, and practices continue to mature.
- Own and manage the post-release product backlog for agentic AI solutions.
- Continuously evaluate product performance and identify improvement opportunities.
- Ensure AI products evolve in alignment with business objectives and user needs.
- Drive ongoing optimization of AI capabilities after launch.
- Intake and triage feedback, bugs, and enhancement requests from stakeholders.
- Define, prioritize, and maintain a clear, actionable backlog.
- Balance competing priorities across defect resolution, AI performance improvements, and new features.
- Lead release planning and prioritization decisions for live AI products.
- Translate post-release feedback, usage patterns, defect trends, and business needs into prioritized backlog items.
- Make backlog trade-off decisions across multiple live agentic AI products, balancing urgency, business value, user impact, and delivery capacity.
- Act as the central point of coordination across business stakeholders, engineering and quality assurance teams, AI Enablement, and AI Trainers.
- Translate post-release feedback, business needs, and operational improvement opportunities into clear product requirements, user stories, and acceptance criteria.
- Ensure alignment on priorities, timelines, and expected outcomes.
- Coordinate with business subject matter experts, content owners, AI Enablement, AI Trainers, engineering, and quality assurance to ensure backlog items are well understood and actionable.
- Facilitate prioritization discussions where feedback, defects, content gaps, AI behavior concerns, and enhancement requests compete for delivery capacity.
- Collaborate with AI Trainers and AI Enablement to incorporate AI behavior analysis and performance insights into backlog decisions.
- Incorporate feedback into backlog prioritization.
- Ensure improvements are driven by user feedback, usage patterns, and quality issues.
- Leverage AI Trainer and AI Enablement expertise for analysis of agent behavior, prompt sensitivity, grounding issues, response quality, and improvement opportunities.
- Ensure AI-related issues are appropriately categorized as product defects, content gaps, prompt or behavior issues, user experience gaps, or training and adoption needs.
- Serve as the primary decision-maker for product direction, prioritization, and trade-offs.
- Ensure clear ownership of product outcomes post-launch.
- Own decisions regarding what gets fixed, enhanced, deferred, or escalated for live AI products.
- Partner with business sponsors and stakeholders to ensure post-release product decisions remain aligned to business value, user impact, and roadmap priorities.
- Enable a distributed ownership model with clear backlog accountability per AI product.
- Contribute to scalable practices for managing multiple concurrent AI products.
- Manage a portfolio of multiple live agentic AI products, typically two to four concurrently, balancing priorities across them.
- Help mature repeatable practices for intake, triage, prioritization, release planning, product health reviews, and transition to steady-state support.
- A preferred field of study in Business, Technology, or a related field.
- An MBA or advanced degree.
- Experience working with AI/ML-enabled products or intelligent automation.
- Familiarity with AI behavior evaluation, prompt iteration, or model output analysis.
- Foundational understanding of generative AI concepts such as large language models, retrieval-augmented generation, and prompt-driven workflows.
- Experience in platform, software-as-a-service, or enterprise product environments.
- Experience translating user feedback, performance data, or support trends into actionable product improvements.
- Ability to manage ambiguity in AI-driven systems.
- Strong communication and stakeholder influence.
About the company
Wolters Kluwer is a global provider of professional information, software solutions, and services for professionals in legal, business, tax, accounting, finance, audit, risk, compliance, and healthcare. Its products are offered on a subscription basis and include software tools and access to professional information, plus consulting and one-time reports. The software and information help clients improve financial performance, comply with regulations, and manage ESG and other risk areas; ESG solutions support sustainability goals and risk management. The company integrates software, content, and expert guidance rather than relying on a single product, and it operates in a specialized market with a strong emphasis on regulatory compliance and ethical practices. Wolters Kluwer’s goal is to help customers perform better, stay compliant with evolving rules, and manage risk in a responsible, transparent way.
Company Size
10,001+
Company Stage
IPO
Headquarters
Alphen aan den Rijn, Netherlands
Founded
1835
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Simplify's Take
What believers are saying
- June 2026 OpenAI collaboration expands trusted Expert AI across healthcare, tax, legal.
- August 2026 revenue grew four percent in constant currency, despite weaker reported euro translation.
- September 2026 product launches in Wiz, CCH Axcess, and legal AI deepen workflow lock-in.
What critics are saying
- Thomson Reuters and Harvey are racing legal AI, compressing Wolters Kluwer's pricing power.
- The Uddin antitrust case exposed publisher scrutiny; similar claims can resurface quickly.
- OpenAI dependence and model costs threaten margin expansion if AI usage scales faster than monetization.
What makes Wolters Kluwer unique
- Wolters Kluwer's Expert AI blends proprietary content, expert validation, and governed workflows.
- UpToDate, CCH Axcess, and LEX embed AI directly into regulated professional tasks.
- Its LegalVIEW and compliance databases create switching costs competitors cannot easily match.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Health Savings Account/Flexible Spending Account
Unlimited Paid Time Off
Flexible Work Hours
Hybrid Work Options
Paid Vacation
Paid Sick Leave
Paid Parental Leave
Wellness Program
Mental Health Support
401(k) Retirement Plan
401(k) Company Match
Professional Development Budget
Commuter Benefits
Tuition Reimbursement
Growth & Insights and Company News
6 month growth
1%1 year growth
1%2 year growth
1%Suki has launched Ask, a clinical decision support tool integrating Wolters Kluwer's UpToDate Expert AI API directly into clinical workflows. The feature is now available across Epic, Oracle Health, athenahealth, and MEDITECH platforms. Ask allows clinicians to use natural language or typed questions to access patient-specific information such as medications, allergies, vitals, and lab results without manually searching electronic health records. It also provides evidence-based clinical reasoning grounded in UpToDate's content, developed by over 7,600 physician authors and reviewers. Early evaluations showed clinician evaluators preferred patient-context-aware responses from UpToDate Expert AI 83% of the time compared with responses lacking patient context. The launch extends Suki's Ambient Clinical Intelligence platform beyond documentation to support clinical reasoning and operational tasks. Suki is backed by Venrock, First Round, Flare Capital Partners, March Capital, and Hedosophia.
Wolters Kluwer brings AI-powered drafting directly into the Libra legal workspace. In addition to Libra's existing Word Add-in, Drafting in Libra gives customers the flexibility to choose the drafting environment that best suits their workflow, while automatically applying their firm's existing templates ALPHEN AAN DEN RIJN, Netherlands-(BUSINESS WIRE)-Wolters Kluwer Legal & Regulatory today announced the launch of Drafting, a major new capability within Libra by Wolters Kluwer, the company's legal AI workspace. Drafting enables legal professionals to create, edit, review, and collaborate on Word documents directly within the workspace, reducing the need to switch between separate applications throughout the drafting process. Together with Libra's existing Word Add-in, which is already widely used by legal professionals today, the new capability provides customers with a second, fully integrated way to draft their documents. Depending on their preferences and workflow, they can either remain within the Microsoft Word environment or work end-to-end in the Libra legal AI workspace. At the core of Drafting is the Libra Editor, a Word-style editing environment that enables users to work directly on legal documents while leveraging Libra's AI capabilities. Lawyers can draft new documents, revise existing content, collaborate with colleagues, manage tracked changes, leave comments, and conduct legal research without leaving the workspace. "We built Libra around a simple idea: meet lawyers where they are and support the way they already work," said Viktor von Essen, Co-Founder and CEO of Libra by Wolters Kluwer. "Our Word Add-in has already become an important part of many customers' daily workflows. With Drafting, we are extending that experience and bringing research, review and drafting together in a single integrated workspace. This enables legal professionals to automate more of the end-to-end process while staying firmly in control of the final outcome." A key differentiator of the new capability is its ability to work directly with Word documents and existing law firm templates. Firms can upload their Word templates, and Libra automatically recognizes, stores and applies their formatting to new documents, ensuring every draft aligns with the firm's house style without requiring manual reformatting. Working directly within a document, users can ask Libra to revise a specific clause, improve language, populate templates, or suggest alternative wording while keeping all changes visible and reviewable. Changes can be applied immediately or presented as suggestions that can be accepted or rejected, similar to Track Changes in Microsoft Word. In addition, the new feature integrates Libra's trusted legal research capabilities directly into the drafting workflow. Lawyers can research legal questions, access supporting sources, and apply findings to individual sections of a document without switching between tools or applications. The launch of Drafting represents a significant step in the continued evolution of Libra by Wolters Kluwer as an integrated and connected legal AI workspace. By bringing research, review and drafting together in a single workspace, Libra helps legal professionals move more efficiently from first question to final document while maintaining full transparency and oversight throughout the process. Looking ahead, it will be further enhanced with additional drafting capabilities, workflow automation, knowledge-driven document intelligence, and integrations with legal systems and document management environments. About Wolters Kluwer Wolters Kluwer (EURONEXT: WKL) is a global leader in information solutions, software and services for professionals in healthcare; tax and accounting; financial and corporate compliance; legal and regulatory; corporate performance and ESG. Business Wire, Inc. help its customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with technology and services. Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,100 people worldwide. The company is headquartered in Alphen aan den Rijn, the Netherlands. Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices. Wolters Kluwer has a sponsored Level 1 American Depositary Receipt (ADR) program. The ADRs are traded on the over-the-counter market in the U.S. (WTKWY). Contacts. Frederick Assmuth Director Communications & Branding Legal & Regulatory Wolters Kluwer [email protected] More News From Wolters Kluwer WARSAW, Poland-( BUSINESS WIRE )-Wolters Kluwer Legal & Regulatory announced the next phase of the integration between LEX, Poland's leading legal information system, and Libra by Wolters Kluwer, the company's legal AI workspace. Following the earlier integration of LEX trusted legal content into Libra, legal professionals can now also access selected Libra AI capabilities directly within their research workflow in LEX via the Libra LEX Add-in. "Legal professionals do not need another stand... ALPHEN AAN DEN RIJN, Netherlands-( BUSINESS WIRE )-Wolters Kluwer Legal & Regulatory today announced the integration of Libra AI workflows in monKEY, its research platform for tax professionals in Belgium. The add-in of Libra by Wolters Kluwer enables customers to directly access Libra's AI capabilities from the trusted research environment in monKEY, combining generative AI with tax research based on long-trusted expert content. "By integrating Libra into monKEY, Business Wire, Inc. is taking another impo... ALPHEN AAN DEN RIJN, Netherlands-( BUSINESS WIRE )-Wolters Kluwer Legal & Regulatory today announced the integration of Kluwer Law International content into Libra by Wolters Kluwer, its all-in-one legal AI workspace. Customers in 11 European countries can now access content from Kluwer Arbitration, Kluwer Competition Law and Kluwer IP Law directly within Libra, further expanding the platform's portfolio of trusted legal content and expert insight. The addition of Kluwer Law International c... Wolters Kluwer. Release Versions Frederick Assmuth Director Communications & Branding Legal & Regulatory Wolters Kluwer [email protected]
GRC business roundup: onboard, Descartes, wolters Kluwer, LogicGate, eventus & more. The business of GRC is ever-expanding, GRC technology is one of the fastest-growing segments in enterprise software, and compliance professions are rapidly evolving. Here's the latest from across the industry. New products & platforms. OnBoard, a board management platform, unveiled AI Assist to allow directors, administrators and executives to ask for meeting data, review discussions and receive source-cited answers. Supply chain and logistics platform Descartes unveiled Descartes Datamyne, an AI agent that supplies global trade data by asking it questions. Wolters Kluwer, a compliance solutions platform, launched CT hCue Expert AI Document Extract and CT hCue Expert AI Document Create, adding AI-powered document intelligence and drafting capabilities to its hCue platform for legal, governance and compliance workflows. Email signature management solution provider Exclaimer launched accessibility controls, a collection of features designed to help ensure email signature templates meet WCAG 2.1 Level AA accessibility criteria. env zero, a cloud governance and infrastructure provider, announced EZ Control, an autonomous cloud control plane to help ensure cloud systems are running as expected. Risk intelligence provider Fivecast introduced OPENSCREEN, a due diligence platform combining traditional screening data with social media and internet information for more thoroughly sourced risk reports. Personnel. GRC platform LogicGate named Mike Zinne as chief customer officer and Ram Venkat SVP of product. ThetaRay, a financial crime compliance infrastructure provider, appointed Laure Richmond as chief financial officer. Tangos AI, an autonomous investigation platform for financial crime, risk and compliance, appointed Oonagh van den Berg as chief evangelist. Financial services compliance management software provider MCO (MyComplianceOffice), appointed John Schobel as president. Partnerships & integrations. Eventus, a provider of trade surveillance and financial risk solutions, announced that sports betting and fantasy company Underdog is using its Validus platform for trade surveillance across its contract market. Milliman, a risk, actuarial and technology consulting firm, partnered with AI assurance platform Monitaur as part of Milliman's Strategic Alliance and Ecosystem Program to allow its consultants to build on Monitaur's platform while Monitaur's customers can have their AI systems reviewed by Milliman. LeapXpert, a governed messaging platform, partnered with Carahsoft to serve as its master government aggregator so government agencies can buy LeapXpert and keep using the messaging apps while every conversation is captured and governed. Fieldguide, an AI-powered audit and advisory provider, announced that accounting firm Crowe BGK selected Fieldguide as its AI transformation partner and CPA Canada will embed its trusted professional engagement guide forms throughout the Fieldguide platform. LoanPro, a lending and credit platform, partnered with operational risks and compliance provider Spring Labs to embed AI on its lending platform to analyze customer calls, emails and chats and to automate the complaints and disputes. SignWell, an eSignature platform, announced the completion of its fifth consecutive SOC 2 Type II audit. Global cybersecurity and AI organization EC-Council released ADG 2.0, the second version of its Adopt, Defend, Govern framework for AI governance and is offering the framework and its crosswalks to more than 90 regulations and standards free to any government, regulator or standards body in the world.
Wolters Kluwer Legal & Regulatory announces next phase of integration between lex and Libra by Wolters Kluwer. Published on 10/01/2026 at 11:27 am EDT S&P Capital IQ Wolters Kluwer Legal & Regulatory announced the next phase of the integration between LEX and Libra by Wolters Kluwer. Following the earlier integration of LEX trusted legal content into Libra, legal professionals can now also access selected Libra AI capabilities directly within their research workflow in LEX via the Libra LEX Add-in. The expanded integration between LEX and Libra by Wolters Kluwer responds to legal professionals' growing need to combine trusted legal content with AI-powered workflow capabilities in a connected working environment. While users can already access LEX content and conduct legal research within Libra, they can now also benefit from Libra AI capabilities directly inside LEX. The result is a seamless workflow that allows legal professionals to move effortlessly between research, analysis, drafting and case-related work across both platforms. Following the successful launch of Libra by Wolters Kluwer and the initial integration of LEX content into the workspace, the introduction of the Libra LEX Add-in marks the next milestone in Wolters Kluwer Legal & Regulatory?s strategy to deliver connected working environments. Together, LEX and Libra bring trusted legal content and legal AI into a unified ecosystem that supports legal professionals across the entire legal workflow. (C) S&P Capital IQ - Business Wire - 2026
Wolters Kluwer launches a new generation of vehicle financing documents for the indirect lending market. Solution powers intuitive and compliant vehicle financing documents to US automotive dealerships Wolters Kluwer Financial & Corporate Compliance today announced its return to the indirect auto lending forms market with retail installment sales contracts and lease agreements designed to help lenders, dealers, and borrowers navigate an increasingly complex lending environment. The company's new offering brings decades of trusted expertise to a space seeking enhanced efficiency, compliance confidence and consumer friendly finance documents - allowing for efficient dealer processes, while helping lenders confidently accept and fund contracts. Retail installment contracts and lease agreements built for today's market The introduction of these forms comes amid growing industry demand for enhanced compliance content solutions that support regulatory complexity, digital transformation initiatives, and evolving dealer, consumer and lender expectations. Wolters Kluwer's renewed investment in indirect lending forms reflects its commitment to helping financial institutions navigate these changes through trusted compliance expertise and newly designed content delivery approaches. "For decades, financial institutions have relied on Wolters Kluwer solutions to support critical lending processes," said Keri McCollum, Director of Market Strategy, Wolters Kluwer Financial & Corporate Compliance. "As we expand our indirect lending portfolio, we're not simply reintroducing contracts to the market. We're taking a clean, fresh approach to vehicle financing documentation that combines trusted regulatory expertise, content governance, and a technology foundation for future innovation." Streamlined indirect lending options for auto dealers As a part of its launch, Wolters Kluwer is collaborating with technology vendors for auto dealerships to bring compliant lending documentation solutions to dealerships. Through these channels, dealerships and lenders will have access to documents that support indirect lending transactions, improving operational efficiency while maintaining confidence in compliance and funding decisions. The offering includes compliant Retail Installment Sales Contracts (RISCs) and lease agreements backed by Wolters Kluwer's established governance processes, content maintenance practices, and commitment to ongoing regulatory support. "Auto dealers and lenders have an opportunity to work together to create a more efficient, transparent, and connected vehicle financing experience," said Marguerite Watanabe, President of Connections Insights. "By modernizing financing documentation and how it is delivered, the industry can simplify operations, strengthen confidence in lending transactions, and improve the experience for lenders, dealers, and consumers." To learn more about Wolters Kluwer's return to the indirect auto business, be sure to visit our website: www.wolterskluwer.com/en/solutions/compliance-documents/indirect-auto. About Wolters Kluwer Wolters Kluwer (EURONEXT: WKL) is a global leader in information solutions, software and services for professionals in healthcare; tax and accounting; financial and corporate compliance; legal and regulatory; corporate performance and ESG. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with technology and services. Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,100 people worldwide. The company is headquartered in Alphen aan den Rijn, the Netherlands. Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices. Wolters Kluwer has a sponsored Level 1 American Depositary Receipt (ADR) program. The ADRs are traded on the over-the-counter market in the U.S. (WTKWY). Media Contact Josh DeStefano Associate Director, External Communications Financial & Corporate Compliance Wolters Kluwer +1 (917) 408-5125 [email protected] Posted In: