City Wide Facility Solutions Houston

Facility management with scheduling 20+ services

Account Manager

Account ManagementConfirmed live in the last 24 hours

Full-timeMiami Lakes, FL, USAHybrid

About the Job

Requirements

Three to five or more years of sales and management experience in building maintenance, facility management, or equivalent experience.
Bilingual proficiency in English and Spanish is highly preferred.
A high school diploma is required; a bachelor’s degree is highly desirable.
Proficiency in Microsoft Office and knowledge of customer relationship management databases are required.
Reliable transportation is required.

Responsibilities

Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.
Formulate and manage an effective service strategy and schedule tailored to each client.
Negotiate and enter into agreements with clients for additional services, determining pricing, staffing, and logistics.
Manage all contractor relationships, including interviewing and hiring, negotiating pricing and other contract terms, managing agreements, developing service specifications, ensuring client compliance, verifying contractor compliance, and removing or replacing contractors as necessary.
Ensure excellence in quality and client satisfaction through detailed quality-control inspections of client sites and consistent follow-through on commitments to clients.
Supervise and direct Night Managers to ensure each client’s strategy is executed and all services are performed correctly.
Ensure adequate internal and external staffing to service clients.
Promote the sale of, procure, and monitor supplies for clients.
Communicate client issues to contractors and the Director of Operations or owner, and promptly address problems that arise.
Use City Wide’s customer relationship management system to perform client inspections, add extra charges, and manage Night Manager routing.
Schedule each non-routine activity in client facilities using Outlook.
Update and maintain Building Information Sheets, FSM Summary Sheets, and Exhibit A documents; ensure Material Safety Data Sheets for each client serviced in janitor closets are complete, accurate, and properly labeled.
Notify Sales Executives of potential accounts in the territory, especially new construction.
Discuss quality-control surveys with clients and encourage them to respond when received.
Communicate client survey responses to the Director of Operations, Night Managers, and contractors.
Develop and implement a plan with the Director of Operations and Night Managers to resolve client complaints or service deficiencies, and actively monitor compliance.
Approve Night Manager and/or Service Representative pay sheets and ensure their accuracy.
Assist Accounting in collecting clients’ past-due invoices and contractor payment invoices.
Maintain updated route sheets, key/alarm sheets, and monthly planners for each client.
Participate in and attend monthly contractor paydays.

Desired Qualifications

Bilingual proficiency in English and Spanish.
A bachelor’s degree.

Account Manager (Bilingual)

City Wide Facility Solutions · Miami Lakes, United States (Hybrid) · Full-time · Posted 2026-07-21

Salary: USD 80,000–100,000

Workplace: hybrid

Department: Miami

Description

The Account Manager (Bilingual) is responsible for the business operations of an assigned client contracted service area. This position provides field support including – training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer request/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients and ensuring high client satisfaction.

Responsibilities

Manage all aspects of assigned client relationships, including client retention, expansion and diversification of City Wide building solutions and/or products.
Formulate and manage an effective service strategy and schedule tailored to each client.
Negotiate and enter into agreements with clients for additional services – determine pricing, staffing, and logistics.
Manage all Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.
Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.
Supervise and direct Night Managers (NM) to ensure the client’s strategy is executed and all services are performed correctly.
Ensure adequate (internal and external) staffing needs to service clients.
Promote the sale of, procure, and monitor supplies for clients.
Effectively communicate all client issues with Contractors and the Director of Operations (DOO) (or owner); promptly address any client issues or problems that arise.
Use City Wide’s CRM to perform client inspections, adding extra charges, NM routing, etc.
Schedule each non-routine activity in client facilities using Outlook.
Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A’s. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and all items are properly labeled.
Notify Sales Executives of potential accounts in your territory, especially new construction.
Discuss quality control surveys with your clients and encourage them to take the time to respond when they are received.
Communicate client survey responses to the DOO, NMs, and Contractors.
Develop and implement a plan with the DOO and the NMs to resolve any client complaints or deficiencies in service and actively monitor compliance.
Approve NM and / or Service Representatives pay sheets; ensure accuracy.
Assist Accounting in collecting clients’ past due invoices and payment invoices for Contractors.
Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.
Participate and be present in monthly Contractor paydays.

Requirements

Three to five + years of sales and management experience in building maintenance, facility management, or equivalent experience.
Bilingual proficiency in English and Spanish highly preferred.
High School diploma required, bachelor’s degree highly desirable.
Highly detail-oriented and excellent follow-through on commitments.
Positive and out-going personality; great at building relationships.
Excellent verbal and strong written communication skills.
Proficient in Microsoft Office and knowledge of CRM databases.
Must have reliable transportation.

Benefits

City Wide Facility Solutions has a national sales network with a strong tradition of mentorship and coaching. This position fits a defined sales career path within our company. We offer a competitive compensation package with guaranteed base salary and potential for uncapped commissions. Benefits include paid time off, medical, dental and vision coverage, supplemental insurance programs.

About City Wide Facility Solutions

City Wide Facility Solutions is a national organization with a 50-year tradition of sales excellence in Kansas City. City Wide works with businesses large and small to find building maintenance solutions that save them time. This successful model has expanded into over 35 markets nationwide through a successful franchising program, creating a supportive network of high-level sales professionals.

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About the Company

City Wide Facility Solutions Houston

Facility management with scheduling 20+ services

City Wide Facility Solutions Houston coordinates and manages building maintenance for property owners and managers. It offers scheduling and oversight of 20+ interior and exterior services through a nationwide network of franchise locations, helping clients handle facility needs without juggling multiple vendors. The service works by acting as a single point of contact that plans, schedules, and monitors maintenance tasks across trades, simplifying coordination for clients. The company differentiates itself through its large franchise network and central scheduling model, which lowers time, stress, and resource demands for facility management. Its goal is to provide a reliable, one-stop facility management solution that streamlines upkeep for buildings and continuously expand its franchise footprint across the U.S. and Canada.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Lenexa, KS
Founded: 2001

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