Full-Time

Systems Lead

Data Services

Confirmed live in the last 24 hours

Global Relay

Global Relay

1,001-5,000 employees

Cloud-based messaging archiving and compliance solutions

Enterprise Software
Legal

Compensation Overview

CA$75k - CA$90kAnnually

Mid

Vancouver, BC, Canada

Hybrid work model requiring in-office collaboration.

Category
Data Management
Data Engineering
Data & Analytics
Required Skills
Linux/Unix
Requirements
  • Post-secondary education; undergraduate degree or equivalent experience preferred
  • Minimum 2 years of experience in a dynamic, high caseload, office environment
  • Strong attention to detail
  • Familiarity and adherence to security and compliance regulations
  • Previous customer service experience preferred
  • Previous technical and/or business communication required
  • Previous administration experience with the ability to manage multiple projects simultaneously
  • Ability to write and speak English fluently, with strong editing skills
  • Strong understanding of Microsoft Office Suite
  • Strong computing and troubleshooting skills required
  • Fluent in a variety of programming languages, software and systems
  • Previous experience handling/managing Unix systems required
  • Previous experience using database management systems required
  • Prior experience as a Systems Analyst preferred
Responsibilities
  • Contribute to the growth of the Data Services team generally, and the DS Systems Team specifically by providing hands on leadership and support
  • Contribute to effective communication within the department and the organization
  • Support training of new hires and existing Data Services team member
  • Manage and contribute to the technical training and mentoring of Systems Analysts
  • Set performance metrics, monitor performance, and correct skills / performance gaps.
  • Review and improve the efficiency and effectiveness of existing processes and procedures
  • Lead meetings relating to export/import/migration systems, and/or technical operations
  • Liaise with Operations team on system updates, and with relevant Development teams on product/feature requests pertaining to Data Services
  • Liaise with the Security team to mitigate system vulnerabilities, and address ad hoc data security concerns
  • Provide department support to Systems Team Lead
  • Manage the day-to-day technical operations involving the export/import/migration case queue
  • Liaise with internal teams and stakeholders to drive Enterprise project requirements
  • Liaising with the Data Services Team Leads to maintain project scheduling and forecasting
  • Manage quality control and information integrity involving the transfer and handling of data within the systems/infrastructure used by Data Services
  • Monitor and evaluate use and effectiveness of existing software and scripts
  • Work with Data Services Team Leads on upgrades / improvements / replacement of existing technical infrastructure and networks
  • Work with Data Services Team Leads to forecast capacity needs
  • Research, document, test, and troubleshoot new technology on an ad hoc basis
  • Provide recommendations for policy and procedural changes
  • Escalate potential business and/or customer impact situations to Management for prompt handling
  • Provide SME support for cross-company issues and troubleshooting
  • Support Management with completion of ah-hoc tasks and projects
  • Provide peer coaching and feedback to Data Services team members
  • Participate in Leadership discussions and/or training where required
  • Train and mentor team members in both soft and hard skills requirement
  • Actively participate in leadership development and team member coaching initiatives

Global Relay provides messaging archiving solutions that assist businesses in meeting regulatory requirements and managing their data effectively. The company offers cloud-based services for archiving various forms of electronic communication, including emails, instant messages, and social media. This helps organizations comply with standards like GDPR and facilitates eDiscovery, which is essential for legal cases. Global Relay operates on a subscription model, allowing clients access to tools for advanced search, operational analytics, and user activity monitoring. A key feature is the "Data in Place" model, which enhances productivity by giving employees easy access to critical information. Global Relay is recognized for its automation, rapid search speeds, and has been acknowledged as a top performer in Compliance eDiscovery by Forrester. The company's goal is to help businesses manage their data securely, reduce costs, and maintain a competitive edge in their respective markets.

Company Stage

N/A

Total Funding

N/A

Headquarters

New York City, New York

Founded

1999

Simplify Jobs

Simplify's Take

What believers are saying

  • Integration with OpenAI's ChatGPT API enhances compliance capabilities for financial institutions.
  • Growing demand for cloud-based archiving solutions supports Global Relay's business model.
  • Recognition in Gartner's Hype Cycle reports boosts Global Relay's credibility in data security.

What critics are saying

  • AI integration may expose Global Relay to biases and inaccuracies in data processing.
  • Reliance on cloud solutions makes Global Relay vulnerable to service outages.
  • Increasing regulatory scrutiny on off-channel communications challenges Global Relay's compliance solutions.

What makes Global Relay unique

  • Global Relay offers a unique 'Data in Place' model for cost-effective data management.
  • The company integrates AI-driven compliance tools, enhancing regulatory compliance for financial institutions.
  • Global Relay provides a federated messaging platform, enabling compliant communication across multiple channels.

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Benefits

Health Insurance

Paid Vacation

Parental Leave

401(k) Company Match

Flexible Work Hours

Hybrid Work Options