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Ensemble Health Partners

End-to-end revenue cycle management for hospitals

Associate Specialist - Patient Access

Clinical Support & Patient AdministrationPosted on Nov 11
Part-timeBreese, IL, USA

About the Job

Requirements

  • A high school diploma or GED is required.
  • CRCR certification is required within 9 months of hire; the company pays for the certification.
  • Candidates must be able to work on-site at HSHS - St. Joseph's Hospital in Breese, Illinois.
  • Candidates must reside and be authorized to work within the United States.
  • Must demonstrate inquisitiveness and openness to innovation, including artificial intelligence, to explore better processes and reduce friction in patient and client experiences.

Responsibilities

  • Perform admitting duties for patients admitted for hospital services while meeting organizational mission, goals, policies, processes, and regulatory compliance requirements.
  • Assign accurate medical record numbers, complete medical necessity and compliance checks, provide patient instructions, collect insurance information, receive and process physician orders, use an overlay tool, and provide compassionate customer service measured by Press Ganey.
  • Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable, following policies and providing compassionate customer service.
  • Meet assigned point-of-service goals.
  • Use quality auditing and reporting systems to identify and correct accounts, including accounts for other employees, departments, and facilities; audit accounts, ensure forms are completed accurately and on time, meet audit standards, and provide statistical data to Patient Access leadership.
  • Pre-register patient accounts before visits, including inbound and outbound calls to obtain demographic, insurance, and other patient information; explain patient financial liabilities; and collect point-of-service payments and past-due balances, including offering payment plan options.
  • Explain general consent-for-treatment forms to the patient, guarantor, or legal guardian; obtain necessary signatures and witness names.
  • Explain and distribute patient education documents, including Medicare and Tricare Important Messages, Observation Forms, MOON forms, consent forms, and forms implemented for future services.
  • Review insurance eligibility responses, select the applicable insurance plan code, and enter benefit data into the system to support point-of-service collections and billing processes and assist with clean claim rates.
  • Screen medical necessity using Advanced Beneficiary Notice software to inform Medicare patients of possible Medicare non-payment for tests and distribute the notice as appropriate.
  • Distribute and document other designated forms and pamphlets.

Desired Qualifications

  • At least 1 year of customer service experience.

About the Company

Ensemble Health Partners

End-to-end revenue cycle management for hospitals

Ensemble Health Partners provides end-to-end revenue cycle management for hospitals and health systems. It handles the entire process from patient intake to final payment, with teams and technology embedded into the provider's operations and a revenue model tied to performance improvements. The company uses its proprietary EIQ platform (analytics, AI, and workflow automation) to optimize revenue cycle processes, reduce insurance denials, and speed cash collection, managing more than $39 billion in net patient revenue. Its approach differentiates it by being a true managed-services partner with full accountability for financial outcomes and a track record of meeting initial client goals. The overarching goal is to improve healthcare providers’ financial performance so they can focus on patient care.

Company size
5,001-10,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Cincinnati, OH
Founded
2014

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