A Career with Point72’s Application Support Team
As Point72 reimagines the future of investing, our Technology group is constantly improving our company’s IT infrastructure, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts experimenting, discovering new ways to harness the power of open-source solutions, and embracing enterprise agile methodology. We encourage professional development to ensure you bring innovative ideas to our products while satisfying your own intellectual curiosity.
Our Application Support Team’s mission is to deliver a stable production environment for our investment professionals to safely grow their businesses while quickly responding to and remediating system outages and client needs. We are a rapidly growing group that offers our team members the opportunity to collaborate across the Firm’s various technology teams to achieve joint success.

What you’ll do
As an Application Support Engineer, you will provide application support services for our Global Macro investing business. The successful candidate will be given training on Orchestrade, a modern, scalable Macro trading platform. Note that experience working with Orchestrade is not required. In this role you will participate in continuous service improvement as you collaborate with business and technical stakeholders. Specifically, you will:
• Be responsible for monitoring production environment and issue resolution
• Automate support tasks
• Provide maintenance and support activities on the Orchestrade platform, such as:
• Investigate and resolve trade flow processing issues, pricing setup and configuration
• Set up financial instruments and market data curves
• Work directly with end users (Portfolio Managers, Traders) on any issues that arise and take responsibility for root cause analysis
• Ensure that issue resolutions happen in a timely fashion and escalate to relevant development teams if needed
• Update internal knowledge articles (Wiki) on new issues; classify known issues, symptoms, and identify potential fixes

What’s required
• Min 2+ years’ experience as a Production Support Engineer
• SQL experience
• Good understanding of financial products
• Experience working with financial platforms like Murex, Calypso or Front Arena
• Experience supporting a mixture of vendor and in-house applications
• Strong analytical mindset
• Responsibility, multitasking, client orientation
• Strong communication skills
• Proven ability to learn
• Ability to work under pressure
• Commitment to the highest ethical standards

We take care of our people
• We invest in our people, their careers, their health, and their well-being. When you work here, we provide:
• Health care benefits
• Generous parental and family leave policies
• Mental and physical wellness programs
• Volunteer opportunities
• Tuition assistance
• A pension scheme with employer contribution and more

About Point72
Point72 Asset Management is a global firm led by Steven Cohen that invests in multiple asset classes and strategies worldwide. Resting on more than a quarter-century of investing experience, we seek to be the industry’s premier asset manager through delivering superior risk-adjusted returns, adhering to the highest ethical standards, and offering the greatest opportunities to the industry’s brightest talent. We’re inventing the future of finance by revolutionizing how we develop our people and how we use data to shape our thinking. For more information, visit www.Point72.com/working-here