Option Care Health

Largest independent home infusion therapy provider

Nursing Support Supervisor

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timeRidgewood, Queens, NY, USA$34.09 - $56.81

About the Job

Requirements

A high school diploma or GED is required.
At least 2 years of home health care experience providing specialty nursing care, such as infusion therapy, maternal-child health, disease state management, or pediatric nursing, is required.
At least 1 year of experience directly or indirectly managing people, including hiring, developing, motivating, and directing people, or at least 3 years of relevant nursing experience with demonstrated progression, is required.
Access to reliable transportation that enables home visits is required. If using a personal vehicle, a valid driver's license and proof of insurance are required.
Experience applying local, state, federal, accrediting body, and Occupational Safety and Health Administration rules and regulations is required.
Experience providing customer service to internal and external customers, meeting service quality standards, and evaluating customer satisfaction is required.
Experience indirectly managing team members, including assisting with their development, training, and assignment of work or projects, is required.
Time management skills for prioritizing, organizing, tracking details, and meeting deadlines across multiple projects with varying completion dates are required.
Basic Microsoft Word skills are required, including document editing and formatting, sorting, inserting bullets, pictures and dates, using find and replace, spell check, track changes, review pane, and print functions.
Basic Microsoft Excel skills are required, including workbook editing and formatting, working with cells, rows, columns and worksheets, using copy and paste, inserting charts, setting margins and page orientation, spell check, and printing.
The role may require travel up to 15% for business purposes.

Responsibilities

Oversee staff responsible for arranging patient care.
Supervise, monitor, and evaluate the quality and effectiveness of patient care across the support team.
Facilitate patient complaints or issues for resolution or referral to the appropriate department.
Ensure management is aware of staffing needs and requirements.
Oversee scheduling needs in relation to staffing availability.
Support and monitor daily activities to promote effective agency operations and communication.
Apply knowledge of documentation and billing requirements for home health and infusion care goods and services.
Assist with developing, implementing, and evaluating nursing support staff continuing education and orientation programs.
Monitor and assist with coordinating agency activities related to nursing, including direct and indirect patient services.
Contact patients and clinicians to schedule and confirm deliveries and visits as needed for paid-time-off coverage.
Accurately describe available Option Care services and provide support to sales professionals.
Participate in the professional advisory committee, infection prevention and process improvement teams, including conducting chart audits; identify improvement opportunities and communicate them to the Area Director of Nursing, Nurse Manager, or Director of Operations.
Participate in nursing department on-call responsibilities as needed.
Maintain confidentiality of patient and proprietary information.

Desired Qualifications

An LPN or LVN license in the current state of practice is preferred.
Three to five years of management experience in a home health care setting is preferred.
CPR certification is preferred.

Extraordinary Careers. Endless Possibilities.

With the nation’s largest home infusion provider, there is no limit to the growth of your career.

Option Care Health, Inc. is the largest independent home and alternate site infusion services provider in the United States. With over 8,000 team members including 5,000 clinicians, we work compassionately to elevate standards of care for patients with acute and chronic conditions in all 50 states. Through our clinical leadership, expertise and national scale, Option Care Health is re-imagining the infusion care experience for patients, customers and team members.

Join a company that is taking action to develop an inclusive, respectful, engaging and rewarding culture for all team members. At Option Care Health your voice is heard, your work is valued, and you’re empowered to grow. Cultivating a team with a variety of talents, backgrounds and perspectives makes us stronger, innovative, and more impactful. Our organization requires extraordinary people to provide extraordinary care, so we are investing in a culture that attracts, hires and retains the best and brightest talent in healthcare.

Job Description Summary:

The Nursing Support Supervisor is a qualified professional who is responsible to assist the Area Director of Nursing and Nurse Manager in the compliance of patients with prescribed drug therapies in accordance with the Option Care policies, Federal, State, professional standards of practice and accrediting body requirements. The Nurse Support Supervisor oversees administrative support staff positions of schedulers and clerks.

Job Description:

Job Responsibilities:

Oversees staff responsible for arranging patient care.
Supervises, monitors and evaluates the quality and effectiveness of patient care across the support team.
Facilitates patient complaints or issues for resolution or to appropriate department
Insures management is aware of staffing needs and requirements.
Has oversight of scheduling needs with staffing availability.
Supports and monitors daily activities with regard to effective agency operations and communication.
Utilizes knowledge of documentation and billing requirements for home health/infusion care goods and services.
Assists in development and implementation and evaluation of nursing support staff continuing education and orientation programs.
Monitors and assists with the coordination of all agency activities related to nursing including direct and indirect patient services.
Assists with contact to patients and clinicians to schedule and confirm deliveries and visits (PTO Coverage)
Speaks knowledgeably of the scope of services that are available through Option Care: Description of available services is accurate; Provides support to sales professionals.
Participates as a member of the professional advisory committee, infection prevention and process improvement teams, including conducting chart audits. Identifies opportunities for improvement and communicates to the Area Director of Nursing and Nurse Manager and/or Director of Operations.
Participates in nursing department on call responsibilities as needed.
Maintains confidentiality of patient and proprietary information.

Supervisory Responsibilities:

Does this position have supervisory responsibilities? Yes.

(i.e. hiring, recommending/approving promotions and pay increases, scheduling, performance reviews, discipline, etc.)

Basic Education and/or Experience Requirements:

High School diploma or GED required.
Minimum of 2 years of home health care experience providing specialty nursing care, such as infusion therapy, maternal-child health, disease state management pediatric nursing, etc.
At least 1 year of experience directly or indirectly managing people including hiring, developing, motivating and directing people as they work, OR at least 3 years of relevant nursing experience with demonstrated progression.

Basic Qualifications:

Access to a reliable means of transportation which will enable the incumbents to make home visits to treat/attend to their patients. If such means of transportation would include a personal vehicle, a valid driver’s license and a proof of insurance would be required.
Experience applying knowledge of local, State, Federal, accrediting body, and OSHA rules and regulations.
Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
Experience in the indirect management of team members, including assisting in the development, training and assignment of work/projects to other members of a team.
Experience using time management skills such as prioritizing/organizing and tracking details and meeting
deadlines of multiple projects with varying completion dates.
Basic level skill in Microsoft Word (for example: opening a document, cutting, pasting and aligning text, selecting font type and size, changing margins and column width, sorting, inserting bullets, pictures and dates, using find and replace, undo, spell check, track changes, review pane and/or print functions).
Basic level skill in Microsoft Excel (for example: opening a workbook, inserting a row, selecting font style and size, formatting cells as currency, using copy, paste and save functions, aligning text, selecting cells, renaming a worksheet, inserting a column, selecting a chart style, inserting a worksheet, setting margins, selecting page
orientation, using spell check and/or printing worksheets).

Travel Requirements:

May be required to travel up to 15% for business purposes.

Preferred Qualifications & Interests:

LPN or LVN with a license in the current state of practice
3-5 years of management experience in home health care setting.
CPR certified.

Due to state pay transparency laws, the full range for the position is below:

Salary to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

Pay Range is $34.09-$56.81

Benefits:

-Medical, Dental, & Vision Insurance

-Paid Time off

-Bonding Time Off

-401K Retirement Savings Plan with Company Match

-HSA Company Match

-Flexible Spending Accounts

-Tuition Reimbursement

-myFlexPay

-Family Support

-Mental Health Services

-Company Paid Life Insurance

-Award/Recognition Programs

Option Care Health subscribes to a policy of equal employment opportunity, making employment available without regard to race, color, religion, national origin, citizenship status according to the Immigration Reform and Control Act of 1986, sex, sexual orientation, gender identity, age, disability, veteran status, or genetic information.

About the Company

Option Care Health

Largest independent home infusion therapy provider

Option Care Health is the largest independent infusion services provider in the United States, delivering infusion therapies at home and other alternate-site locations. A team of about 7,000 teammates, including 4,500 clinicians, supports patients with acute and chronic conditions across all 50 states. Clinicians visit patients at home or other approved sites to administer infusion therapies, manage care, and coordinate with care teams, aided by clinical leadership and national scale. Its goal is to expand access to infusion therapy and improve care quality by offering clinician-led services beyond hospital settings.

Company size: 5,001-10,000
Company stage: IPO
Headquarters: Bannockburn, IL
Founded: 1979

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