Generator Service Technician

Summary
National Power is accepting applications to fill a Generator Service Technician opening in our Raleigh, NC, market. Under the general direction of and reporting to the CISV Service Manager, the Generator Service Technician is responsible for maintenance and repair of generator sets and other electrical equipment.
                                         
Essential Duties and Responsibilities:
Core duties and responsibilities include the following. Other duties may be assigned.

1. Perform various types and levels of maintenance and repair on generators and parallel systems ranging from 5-5000kw. Troubleshooting and repair of Automatic Transfer Switches, to include bypass isolation, and closed transition types as well. Repairs will include performing preventative maintenance service (oil and filters), troubleshooting AC and DC circuits, removing and replacing any and all components as necessary, performing warranty work per manufacturer’s guidelines, performing start-up/commissioning on new generators and generator systems.
2. Perform diesel or gaseous engine troubleshooting and repair to include but not limited to ignition components, injection systems, valve adjustments etc.
3. Perform load bank testing on generator(s) to ensure units are in the proper operating conditions and meet applicable code requirements.
4. Assist other technicians with large multi-person jobs or troubleshooting complicated issues.

Education and Experience

• HS Diploma required; Associate degree in an electrical/mechanical related field preferred.
• Current Generac Power Systems certification preferred
• Three to five years of experience require with troubleshooting generators and conducting preventative maintenance.
• US Air Force Electrical Power Production Specialist, US Navy Electrician’s Mate, or Generator and/or UPS field service technician preferred

Skills and Other Qualifications

• Must have excellent communication skills and be able to give verbal/written reports of job status, repair recommendations, equipment/supplies needed.
• Must be able to account for time spent on jobs and travel.
• Must have an excellent driving record and have a valid driver’s license. The job will require driving long distances to job sites, and overnight stays in hotels 1-3 nights (but not limited to) a week may also be required. Company would cover costs of hotels and provides a meal allowance per company guidelines.
• Must have good computer skills and be comfortable with Microsoft software to include Internet Explorer, Word, Excel, and Adobe (PDF’s). 
• The technician would work from home and would ensure proper vehicle maintenance is performed, required parts inventory is maintained, ensure security of Company property to include cell phone, laptop computer, specialty tools and any other item assigned.
• Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Good problem-solving during emergency situations or situations with limited resources.
• Training will be provided. The employee may be required to attend training courses in addition to other training as needed and required.
• Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality and safety.

Work Conditions:

• The technician may be required to work in various weather conditions (heat, rain, snow, high humidity, etc.)
• Frequently work near moving mechanical parts.

Physical Demands:

• Lifting and carrying heavy objects, up to 75lbs, will be required.
• Ascending or descending ladders, scaffolding, stairs, ramps and the like using feet/legs and/or hands/arms.
• Seizing, holding, grasping, turning, or otherwise working with hand(s).
• Entering text or data into a computer or other machine by means of a keyboard.
• Pushing/pulling may involve use of hands/arms, feet/legs, and/or feet only done with one side of the body or both sides.
• Moving about on hands and knees or hands and feet to enter restricted spaces.
• Use of one or both feet or legs to move controls on machinery or equipment. Controls include, but are not limited to pedals, buttons, levers, and cranks.
• Clarity of vision (i.e., working with small objects or reading small print), including use of computers.
• Sitting for long periods of time may be required.
• Sometimes moving about on hands and knees or hands and feet to enter confined spaces.

Compensation & Benefits

• Competitive pay depending on previous experience and current certifications. Overtime is also a factor and is paid at 1.5 X base. We are a performance based company and pay will ultimately reflect the employee’s productivity and overall performance.
• Three weeks of paid vacation after 90 days (first year is pro-rated based on start date)
• Up to 9 paid company holidays
• Paid sick time
• Company-paid Life Insurance ($75,000)
• Company-paid Short-term and Long-term Disability Insurance
• Medical, Dental, and Vision Insurance: Offering four medical plan options, with one plan fully covered at 100% by the company.
• 401(k) retirement savings plan with company matching
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)

Additional Info:

• Criminal background check and pre-employment drug screen are required.
• Must be able to pass a Department of Transportation physical examination. 
• This is a remote position and will require the employee to work from home.

Equal Opportunity Employer:
National Power, LLC is an Equal Opportunity Employer and VEVRAA federal contractor. National Power affords equal opportunity to all applicants for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status, gender identity or any other status protected under local, state or federal laws.