Medical, Clinical & VeterinaryClinical Support & Patient Administration
About the job
Requirements
Customer service and clerical experience is required.
Must possess, or be able to obtain within 90 days, the computer skills necessary to complete online learning requirements for job-specific competencies, access online forms and policies, and complete online benefits enrollment.
Must have working knowledge of English, including reading, writing, and speaking.
Responsibilities
Register patients and perform registration-related functions, including explaining and obtaining required patient consents and authorizations and collecting financial paperwork and co-payments as required.
Answer telephone and other incoming communications promptly and in a customer-service-oriented manner; respond clearly and promptly to inquiries and information requests, and follow up with the responsible party when information is not readily available.
Resolve non-clinical questions within the scope of knowledge while providing customer service by phone and in person.
Conduct ongoing documentation audits for medical necessity, plans of care, and other payer requirements, including Medicare, using computer-based systems.
In procedure-based departments, schedule procedures and educate patients about pre-exam and, when needed, post-exam requirements; organize, generate, and distribute patient reminders, results, and recall letters.
Establish files, maintain information, and scan medical records in an organized and timely manner.
Manage, direct, and respond appropriately to incoming office correspondence, including mail, email, faxes, and telephone calls, and forward queries to appropriate staff.
Organize, monitor, and order front desk supplies to support cost-effective departmental spending.
Attend departmental staff meetings and provide feedback.
Follow Centers for Medicare & Medicaid Services requirements for checking medical necessity and communicate relevant coverage and eligibility information to patients; identify patients needing Medicare Advance Beneficiary Notices of non-coverage and maintain accurate authorization records in the electronic medical record.
Complete Medicare Secondary Payer Questionnaires for Medicare beneficiaries in accordance with Centers for Medicare & Medicaid Services standards.
Model the principles of a Just Culture and organizational values.
Ensure compliance with applicable HIPAA, EMTALA, and Joint Commission requirements and provide required literature to patients.
Perform other duties as assigned at the department and organizational levels.
Vail Health has become the world’s most advanced mountain healthcare system. Vail Health consists of an updated 520,000-square-foot, 56-bed hospital. This state-of-the-art facility provides exceptional care to all of our patients, with the most beautiful views in the area, located centrally in Vail. Learn more about Vail Health here.
About the opportunity:
Responsible for patient registration, admissions, and associated tasks which include information collection and validation, and requisitioning of orders and services. Insurance-related tasks include: verification, collection of co-payments, and collection of associated paperwork. Performs administrative functions, scheduling, answering phones, and coordinating general requests.
What you will do:
Registers patients and performs all registration-related functions, including explaining and obtaining all necessary patient consents and authorizations in a complete and timely manner, and collecting financial paperwork (e.g., patient responsibility statement, etc.) and co-payment as required.
Communicates effectively with patient to assist in access to care by: answering telephone and other incoming communications in a timely and customer-service oriented manner; replying to inquiries, patient needs for information, and other parties clearly and in a timely manner; and, if information is not readily available, follows up with inquiries to responsible party.
Resolves all non-clinical questions within scope of knowledge while providing excellent customer service on the phone and/or in person.
Performs on-going documentation audits for medical necessity, plan of care, and other related tasks or requirements by payors, including Medicare, using a variety of computer-based systems.
If in a procedure-based department, routinely schedules appointments for all procedures educating each patient with pre-exam and if necessary, post-exam requirements within scope. Organizes, generates and distributes patient reminders, results, and recall letters.
Establishes files, maintains information, and scans medical records in a timely and organized manner.
Manages, directs and responds to incoming office correspondence as deemed appropriate, including mail, email, faxes, and telephone calls and forward queries to the appropriate staff.
Organizes, monitors, and orders front desk supply inventory to assure cost effective departmental spending.
Attends and provides feedback for departmental staff meetings.
Follow the Center for Medicare & Medicare Services (CMS) requirements for checking medical necessity communicates relevant coverage/eligibility information to the patient. Identifies patients who will need Medicare Advance Beneficiary Notices (ABNs) of non-coverage and maintains accurate records of authorizations within the EMR.
Completes Medicare Secondary Payer Questionnaire for Medicare beneficiaries in accordance with Centers for Medicare & Medicaid Services (CMS) standards
Role Models the Principals of a Just Culture and Organizational Values.
Ensures compliance with all applicable HIPAA, EMTLA and Joint commission requirements, providing required associated literature to patients.
Performs other duties as assigned on department and organizational-level.
This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.
What you will need:
Experience:
Customer service and clerical experience
License(s):
N/A
Certification(s):
N/A
Computer / Typing:
Must possess, or be able to obtain within 90 days, the computers skills necessary to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc.
Must have working knowledge of the English language, including reading, writing, and speaking English.
Education:
N/A
Benefits at Vail Health Include:
Competitive Wages & Family Benefits:
Competitive wages
Parental leave (4 weeks paid)
Housing programs
Childcare reimbursement
Comprehensive Health Benefits:
Medical
Dental
Vision
Educational Programs:
Tuition Assistance
Existing Student Loan Repayment
Specialty Certification Reimbursement
Annual Supplemental Educational Funds
Paid Time Off:
Up to five weeks in your first year of employment and continues to grow each year.
Retirement & Supplemental Insurance:
403(b) Retirement plan with immediate matching
Life insurance
Short and long-term disability
Recreation Benefits, Wellness & More:
Up to $1,000 annual wellbeing reimbursement
Recreation discounts
Pet insurance
Pay is based upon relevant education and experience per hour.