Fraud Operations Specialist

Excited by the opportunity to build innovative digital retail banking products and services in a start-up environment, backed by one of the leading financial service providers worldwide? 

Join our digital consumer banking offer Chase at our new JPMorganChase office in the heart of Berlin. In this exciting chapter of continued growth and expansion, we’re looking for a passionate Fraud Operations Specialist - SAR Filing Specialist (all genders).

As a Fraud Operations Specialist - SAR Filing Specialist (all genders), you review pre-investigated unusual activity cases end-to-end, ensure investigation quality, and submit Suspicious Activity Reports to the relevant authorities when required. You help us manage risk by triaging new referrals, taking timely risk-mitigating actions, and coordinating communication with internal and external stakeholders. You will work in a fast-growing digital banking environment where your judgement, attention to detail, and collaboration help protect our customers and the firm.

Job Responsibilities:

• Review  fraud and financial crime investigation cases end-to-end for accuracy, completeness, and adherence to standards
• File  Suspicious Activity Reports (SARs) when escalation and reporting thresholds are met
• Coordinate external communication with authorities (e.g., Financial Intelligence Unit) and, where relevant, other banks
• Triage new unusual activity referrals by reviewing account information, transaction data, and relevant bank records
• Apply immediate risk-mitigating actions in line with procedures and controls, escalating as needed
• Manage workload, deadlines, and priorities, and escalate key risks and issues to management in a timely manner
• Maintain awareness of process, procedure, and regulatory changes, and incorporate updates into daily work
• Share insights and case learnings with investigation teams, supported by root-cause and error analysis
• Identify opportunities to improve processes and controls, and support implementation of enhancements
• Provide subject matter expertise for key process and technology initiatives and support strong feedback loops with referring teams
• Build strong partnerships across stakeholders and strengthen cross-functional collaboration

Required qualifications, capabilities and skills:

• Strong verbal and written communication skills, with the ability to influence and collaborate effectively
• Strong analytical and research skills with close attention to detail
• Ability to deep-dive into issues, investigate thoroughly, and drive to resolution with relevant parties
• Strong time management skills and ability to deliver under pressure and time-sensitive conditions
• Quality-focused work ethic with a strong controls mindset
• Flexibility and ability to operate effectively in a changing environment
• Demonstrated ability to build and maintain productive working relationship
• Excellent German and English

Preferred qualifications, capabilities and skills:

• Extensive experience within AML/fraud investigation in financial sector of minimum 3-4 years
• Experience with SAR filing (goAML) and communication with governmental authorities such as FIU
• Previous retail  banking  experience 

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