Full-Time
Client Success Manager
Posted on 8/17/2026
84.51 Degrees
1,001-5,000 employees
Data analytics for retail marketing decisions
Compensation Overview
$115k - $150k/yr
Chicago, IL, USA + 2 more
More locations: New York, NY, USA | Cincinnati, OH, USA
In Person
Five days in the office per week are required.
Bachelor's
 Customer Experience & Support (2) |
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- A bachelor's degree is required.
- At least 5 years of account management, client success, consulting, and/or business development experience is required.
- Experience in media, incentives, insights, retail media, loyalty, or a related area is required.
- Experience leading day-to-day team activities and coordinating the work of others is required.
- Experience building senior-level client and stakeholder relationships is required.
- Demonstrated success driving retention, client satisfaction, and portfolio growth is required.
- Strong strategic thinking and problem-solving skills are required.
- Strong communication, organization, and prioritization skills are required.
- Ability to navigate ambiguity and drive recommendations and solutions forward is required.
- Strong cross-functional leadership and collaboration skills are required.
- Lead client success strategy for a portfolio of clients to drive retention, organic growth, and strong client experience across Media, Incentives, and Insights.
- Manage, coach, and develop a small team of Client Success associates, including performance management, capability development, and ongoing support.
- Build and maintain senior-level relationships with consumer packaged goods clients and Kroger stakeholders to develop strategies, address business needs, and drive commercial outcomes.
- Own portfolio retention strategy, including client health, renewal planning, risk identification, and proactive action planning.
- Identify and progress organic growth opportunities across the portfolio in partnership with Sales, Kroger-facing teams, and cross-functional partners.
- Lead delivery of key client planning and review processes, including quarterly business reviews, annual plans, media upfronts, incentive plans, and insights subscription renewals.
- Represent client growth strategies in partnership with Kroger teams, including participation in relevant joint business planning discussions.
- Partner with Product Strategy, Data Science, Finance/Accounting, Sales, and other cross-functional teams to remove barriers, improve execution, and strengthen client outcomes.
- Drive utilization of insights, activation, and measurement solutions to maximize client value and business impact.
- Lead team operations and ways of working to improve productivity, consistency, and execution across the portfolio.
- Proactively identify and solve client, team, and process challenges to support long-term business success.
- Contribute to the development of best practices, commercial offerings, and team guidance to improve effectiveness across the broader organization.
- Prior people management experience is preferred.
- Project management experience is preferred.
84.51 Degrees analyzes large volumes of consumer data to help retailers and consumer goods companies understand shopper behavior and tailor marketing strategies. Its main product is data analytics and predictive analytics tools that uncover consumer insights, trends, and preferences across generations. These insights are delivered to B2B clients via subscriptions, project-based work, or performance-based pricing, enabling clients to make data-driven decisions and optimize customer engagement across the purchasing journey. The company differentiates itself through a strong emphasis on culture and inclusive workplace values, which it views as important for driving collaboration and innovation. Overall, the goal is to help clients stay relevant and competitive by translating data into actionable marketing and merchandising strategies.
Company Size
1,001-5,000
Company Stage
M&A
Total Funding
$5.5M
Headquarters
Cincinnati, Ohio
Founded
2015
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Simplify's Take
What believers are saying
- April 2026 Consumer Digest shows omnichannel grocery shopping still expands 84.51° demand.
- KPM self-service advertising launched June 2023, improving brand onboarding and repeat spend.
- Kroger's margin strategy keeps retail media investment priorities high through 2026.
What critics are saying
- March 2025 Kroger cut 84.51° staff again, signaling recurring cost pressure.
- Kroger's 2025 unification can bury 84.51° inside KPM and weaken standalone identity.
- Amazon Ads and Walmart Connect outscale Kroger, limiting 84.51° pricing power by 2026.
What makes 84.51 Degrees unique
- 84.51° controls Kroger first-party purchase data across loyalty, media, and insights.
- July 2025 unified KPM, 84.51°, and loyalty into one brand-growth engine.
- September 2025 added programmatic audio, CTV, and dynamic creative optimization.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Company Match
401(k) Retirement Plan
Unlimited Paid Time Off
Paid Vacation
Paid Sick Leave
Paid Holidays
Parental Leave
Hybrid Work Options
Mental Health Support
Company News
Coalition partners, including title sponsor Colgate-Palmolive, are committed to supporting the goal of generating over 1,000 hours of mentorship for students in one yearWASHINGTON, Jan. 23, 2025 /PRNewswire/ -- In honor of National Mentoring Month this January, 1,000 Dreams Fund (1DF), a nonprofit organization dedicated to fueling the career goals and dreams of talented women in need, announces the Year 6 return of MentorHER , its women's mentoring initiative. Together, with its coalition of partners, they have set a goal of generating over 1,000 hours of mentorship for students in one year.Celebrating National Mentoring Month, 1,000 Dreams Fund (1DF), a nonprofit organization dedicated to fueling the career goals and dreams of talented women in need, announces the Year 6 return of its women's mentoring initiative, MentorHER with Colgate-Palmolive as its Title Sponsor.According to 1,000 Dreams Fund's research, 70 percent of American women, ages 18-25, say they have never had a mentor. MentorHER was created to address the need for more mentors for young women by connecting working professionals with underserved students to create mentoring relationships that lead to success in school and beyond. Additionally, the program focuses on high-quality matches by pairing students with professionals who hold positions in industries to which the student aspires to work.Colgate-Palmolive Company , a founding partner of the program, is returning as the Title Sponsor. As part of its purpose to reimagine a healthier future for all people, the Company will continue to partner with 1DF by enlisting employee mentors to empower women and accelerate their progress into leadership
On World Introvert Day, HushLoudly recognizes companies demonstrating a commitment to introvert inclusionCHICAGO, Jan. 1, 2025 /PRNewswire/ -- HushLoudly, a podcast and brand dedicated to advocating for introversion, celebrates companies that have established employee resource groups (ERGs), education, programming, special events, and content that honor individuals' preferences for introversion. These organizations are leading the way in bringing positive attention and understanding to the differences in personality styles through advocacy, education, resources, and support
Aitkin joined Kroger as CMO in 2020, from chief executive officer of 84.51°, Kroger's insights and media division.
As grocery shoppers increasingly seek out Click-and-Mortar™ technologies for a seamless omnichannel experience, Albertsons is seeing double-digit online growth, helped by its rewards refresh. The grocery giant, which has more than 2,200 stores across the U.S., shared in its first-quarter fiscal 2024 financial results, reported Tuesday (July 23), that it saw digital sales rise 23% year over year as loyalty membership grew by 15% to 41.4 million. “Our Customers for Life strategy is placing the customer at the center of everything we do, and we continued to drive strong year-over-year growth in loyalty members as we launched our new simplified ‘for U’ loyalty program,” CEO Vivek Sankaran said in a statement. “Amidst an evolving economic and industry backdrop, we continued to deliver outsized growth in our digital and pharmacy businesses.”
Great Britain’s Co-op is teaming with Walmart to expand its online grocery offering. The cooperative convenience store network announced Friday (July 5) that it will work with Walmart Commerce Technologies to implement its online fulfillment technology, “Store Assist.”. “Growing our share of the quick commerce market is our focus through both our own online shop and with strategic partners,” Co-op Head of Online Development George Hayworth said in the announcement