Two95 International

Mandarin Trainer for Customer Service

Corporate & Technical TrainingConfirmed live in the last 24 hours

Full-timeGeorge Town, Penang, Malaysia$4k - $5kIn-person

About the Job

Requirements

A degree in an unspecified discipline or an equivalent diploma is required.
Three years of customer service experience, including at least one year of training experience, is required.
Minimum bilingual proficiency is required; proficiency in English and Mandarin is mandatory.
Understanding of effective teaching methodologies and tools is required.
Willingness to keep abreast of new techniques in corporate training is required.
Proficiency in Microsoft Office is required, with advanced skills in Excel and PowerPoint.
Strong communication, presentation, and public speaking skills are required.
Organizational and time-management abilities are required.
Critical thinking, analytical, and decision-making abilities are required.

Responsibilities

Design effective training programs.
Prepare training materials.
Conduct training and refresher sessions.
Support and mentor new employees.
Conduct evaluations to identify areas for improvement.
Monitor and analyze trainees' performance, train them, and identify unusual trends.
Identify training needs by working with the operations team and Quality Assurance.

Desired Qualifications

Customer service knowledge and/or experience is strongly preferred.
Proven experience as a corporate trainer in the customer service industry is a plus.
Experience with e-learning software is an asset.

Mandarin Trainer for Customer Service

Two95 International Inc. · penang, Malaysia · Full-time · Posted 2024-02-20

Salary: unknown currency 4,000–5,000

Workplace: on_site

Department: APAC

Description

Job Title -Trainer

Language - Mandarin

Reporting to Training Manager

Location - Penang

Responsibilities

· Design effective training programs.

· Prepare training materials.

· Conduct training and refreshers.

· Support and mentor new employees.

· Conduct evaluations to identify areas of improvement.

· Monitor, analyse & train trainees’ performance and call out any unusual trends.

· Identify training needs by working with operations team and QA.

Requirements

Requirements

· Degree in discipline or equivalent diploma

· 3 years customer service experience with minimum 1 year training experience

· Fast learner and independent

· Minimum bi-lingual proficiency.

· Language proficiency in English and Mandarin is mandatory.

· Customer Service knowledge and/or experience is strongly preferred.

· Proven experience as corporate trainer in the customer service industry is a plus.

· Understanding of effective teaching methodologies and tools.

· Willingness to keep abreast of new techniques in corporate training.

· Proficient in MS Office (Advance skills in Excel and Powerpoint); e-learning software will be an asset.

· Affluent communication, presentation, and public speaking skills.

· Organizational and time management abilities.

· Critical thinking, analytical and decision-making abilities

Apply

Apply at Two95 International Inc.

About the Company

Two95 International

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

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