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AIA Group

Pan-Asian life insurance provider

Chief Consumer Protection Officer

Regulatory Compliance & EthicsConfirmed live in the last 24 hours
Full-timeSeoul, South KoreaNo salary listedIn-person

About the Job

Requirements

  • At least 10 years of total experience in the financial or insurance industry, including financial companies, insurance companies, corporate insurance agencies, or related institutions.
  • At least 7 years of experience in financial consumer protection, compliance monitoring, compliance, audit, or other internal-control fields.
  • At least 3 years of experience managing an organization or team.
  • Strong understanding of insurance, corporate insurance agencies, financial consumer protection laws, and regulations.
  • Expertise in establishing, operating, and improving financial consumer protection internal-control systems.
  • Ability to analyze, assess, and solve complex consumer protection and regulatory issues.
  • Leadership and accountability to provide independent and objective opinions to the CEO and senior executives.
  • Ability to collaborate effectively and communicate clearly with internal and external stakeholders.
  • A bachelor's degree or higher, or equivalent expertise and related experience.
  • No disciplinary warning or request for salary reduction or more severe action from the Financial Services Commission or Financial Supervisory Service for violating financial laws and regulations during the past five years.

Responsibilities

  • Lead the company's financial consumer protection function and oversee its strategy, policies, internal controls, complaints and disputes management, training, and institutional improvements.
  • Independently review financial product sales and post-sale policies and sales practices from a financial consumer protection perspective.
  • Promptly report to the CEO when consumer rights have been violated or are at serious risk of violation, and ensure necessary action is taken.
  • Request data, investigations, corrective action, and improvements from relevant departments.
  • Oversee the operation of the Financial Consumer Protection Internal Control Committee.
  • Oversee financial authorities' supervision and inspections and related follow-up actions.
  • Oversee financial consumer protection strategy and governance.
  • Review and improve internal controls.
  • Manage sales policies and sales processes.
  • Prevent complaints, disputes, and consumer harm.
  • Oversee training and consumer protection culture.
  • Oversee committee operations and executive reporting.
  • Manage responses to regulators and external parties.

About the Company

AIA Group

Pan-Asian life insurance provider

AIA Group provides life insurance and related financial protection across Asia. It sells life insurance, protection, and long-term savings products to individuals and groups, paying benefits and claims when needed. It differentiates itself with a pan-Asian footprint across 18 markets, long-standing customer and agent relationships, and a strong focus on environmental, social, and governance practices. Its goal is to be a leader in ESG while helping millions live Healthier, Longer, Better Lives and creating long-term value for stakeholders.

Company size
10,001+
Company stage
Not listed
Total funding
$618.7M
Headquarters
Central and Western District, Hong Kong
Founded
Not listed

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