Sun King

Off-grid solar home systems provider

Product Operations Associate

Business AnalysisUpdated on Nov 13

Full-timeNairobi, KenyaNo salary listedIn-person

About the Job

Requirements

Possess 3+ years of experience within product operations, product management, or a closely related tech-delivery domain.
Demonstrate practical proficiency with Excel, SQL, and AI productivity tools.
Have strong communication and project coordination skills.
Demonstrate strong problem-solving skills and the ability to investigate root causes of technical hurdles.

Responsibilities

Proactively manage and resolve technical issues raised by the field team and stakeholders, conduct root-cause investigations, and partner with the internal development team to implement fixes.
Oversee the day-to-day functioning and monitoring of current products, managing configurations and change requests.
Translate business needs into clear documentation, creating use cases, flow charts, and mock screens for user, functional, and non-functional requirements.
Coordinate the rollout and expansion of new and existing products, features, and automations to new geographies and user groups, ensuring stakeholder queries are resolved.
Streamline business processes using AI and modern automation tools.
Partner across cross-functional groups, contributing to the entire product lifecycle from initial design through development to launch.
Steer the testing of applications, solutions, and web panels at various stages of the product lifecycle.

Job Location: Kenya

About the role:
The role holder is a key member of the Digitization & Automation team. In this role, you will partner closely with our in-house tech team and business stakeholders to design, build, and implement intelligent, tech-enabled solutions that solve complex business bottlenecks.

Proactively manage and resolve technical issues raised by the field team and stakeholders; conduct root-cause investigations (RCA) and partner with the internal development team to implement fixes.
Oversee the day-to-day functioning and monitoring of current products, managing configurations and change requests smoothly.
Translate business needs into clear documentation, creating use cases, flow charts, and mock screens for user, functional, and non-functional requirements.
Coordinate the rollout and expansion of new and existing products, features, and automations to new geographies and user groups, ensuring stakeholder queries are resolved.
Streamline business processes utilizing AI and modern automation tools.
Partner across cross-functional groups, contributing to the entire product lifecycle from initial design through development to launch.
Steer the testing of applications, solutions, and web panels at various stages of the product lifecycle.

Possess 3+ years of experience within product operations, product management, or a closely related tech-delivery domain.
Have excellent communication and project coordination skills.
Demonstrate practical proficiency with Excel, SQL, and AI productivity tools.
Are thoughtful, detail-oriented professional who takes pride in the quality and impact of their work.
Demonstrate strong problem-solving skills with a knack for digging into the root causes of technical hurdles.

About the Company

Sun King

Off-grid solar home systems provider

Sun King designs, manufactures, distributes, and finances solar home energy products for off-grid communities in Africa and Asia. Its range includes solar lanterns and solar home systems with inverters and storage that can power lights, radios, phones, and household appliances, all financed through a pay-as-you-go model with small mobile money installments after a low upfront payment. The company differentiates itself with an end-to-end approach—handling product design, manufacturing, distribution, and financing—supported by a large field-agent network and strategic acquisitions like PayGo Energy to expand into clean cooking. Its goal is to increase energy access by helping households leapfrog kerosene and unreliable grids, aiming to reach millions of homes and businesses, including over 2 million in Ethiopia by 2030.

Company size: 1,001-5,000
Company stage: Debt Financing
Total funding: $864.9M
Headquarters: Chicago, IL
Founded: 2008

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