Head of Field Support Services

What you’ll do

• Work as part of the senior management team to develop the in-house Installation area to meet the vision & strategy as provided by the Director of Octopus Energy ECO
• Be responsible for the quality and performance of direct reports, as well as ensuring all Field Managers have the tools at their fingertips to provide a world-class service through our Installer team
• Leading from the front and displaying a true Octopus ethos and personality
• Always assist with the orchestration of both insulation and at times accompanying renewable technologies
• Learn about new technologies and get awesome training that will give you the skills to assist your teams of Insulation Installers from day one
• Use your knowledge and experience of being organised, innovative and having a thirst for knowledge as well as history of delivering targets and working as part of a Team
• Plan and communicate with your team and customers
• Consistently problem solve - nothing is insurmountable - you’ll anticipate problems and find solutions quickly and efficiently
• Be responsible for warehouse staff and activities which include our training centre and hub in Nottingham

What you’ll need

• Experience in people management and have superb organisational skills
• Ability to demonstrate a good knowledge of how to deliver a great service and meet strategic KPI’s
• Experience of working at an Insulation Installer and providing field teams with all the tools required to carry out their role
• Strong knowledge of Insulation materials and a ground knowledge of the ECO schemes
• Good monetary control experience essential
• A laser customer focus - communication is key
• A proactive, ‘can do’ attitude - we’ll do everything to make the customer experience perfect
• A keen eye for detail and problem-solving skills
• Show flexibility as occasional travel will be needed