Aptive Resources

Federal consulting for transformation and tech

Medical Support Assistant

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timeSan Antonio, TX, USANo salary listed

About the Job

Requirements

A high school diploma or GED is required.
At least 1 year of scheduling experience is required.
Basic medical terminology knowledge is required.
Typing speed of at least 50 words per minute is required.
Proficiency in Microsoft Excel and comfort working in electronic medical record systems are required.
Strong oral and written English communication skills are required.
Applicants must be U.S. residents.
Applicants must pass a National Agency Check with Inquiries background investigation.
Applicants must obtain and maintain a VA PIV card and network access.
Applicants must complete mandatory VA training before and during employment.
Applicants must have no health or physical limitations that would restrict performance of clerical or administrative duties.
The role requires sitting for extended periods, using a computer keyboard and mouse, and communicating verbally and in writing; occasional standing, walking, bending, or lifting up to 15 pounds may be required.

Responsibilities

Schedule, cancel, and reschedule Veteran appointments with community providers.
Process consults and referrals using VA systems, including HSRM, PPMS, and VistA/CPRS.
Contact Veterans and community providers by phone and correspondence.
Verify and update Veteran demographic and insurance information.
Track and manage consult statuses and escalate urgent or emergent cases.
Maintain accurate records and ensure timely completion of administrative workflows.
Use Microsoft Office applications, including Word, Excel, and Outlook, daily.

Requisition ID

2026-4589

Job Summary

Medical Support Assistant (MSA)

Location: Remote (must reside within 50 miles of San Antonio, TX) Schedule: Monday–Friday, 8-hour shift | 7:30am–4:00pm or 8:00am–4:30pm CST | No federal holidays Employment Type: Full-Time Contract

Overview

Aptive Resources is hiring Medical Support Assistants to support the VA South Texas Veterans Health Care System (STVHCS) Care in the Community (CITC) program. MSAs provide administrative care coordination support, helping Veterans access community healthcare services.

Primary Responsibilities

Responsibilities

Schedule, cancel, and reschedule Veteran appointments with community providers
Process consults and referrals using VA systems (HSRM, PPMS, VistA/CPRS)
Contact Veterans and community providers by phone and correspondence
Verify and update Veteran demographic and insurance information
Track and manage consult statuses; escalate urgent/emergent cases
Maintain accurate records and ensure timely completion of administrative workflows
Use Microsoft Office (Word, Excel, Outlook) daily

Minimum Qualifications

Qualifications

High school diploma or GED required
Minimum 1 year of scheduling experience
Basic medical terminology knowledge
Typing speed of 50+ WPM
Proficient in Microsoft Excel; comfortable working in electronic medical record (EMR) systems
Strong oral and written English communication skills
Must be a U.S. resident

Additional Requirements

Must pass a National Agency Check with Inquiries (NACI) background investigation
Must obtain and maintain a VA PIV card and network access
Must complete mandatory VA training (provided) prior to and during employment
No health or physical limitations that would restrict performance of clerical/administrative duties

Physical Requirements

Physical Requirements: While performing the duties of this job, the employee is regularly required to sit for extended periods, use a computer keyboard and mouse, and communicate verbally and in writing. The employee may occasionally need to stand, walk, bend, or lift up to 15 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.

About the Company

Aptive Resources

Federal consulting for transformation and tech

Aptive Resources provides consulting services to federal government agencies to support strategic transformations, improve performance, and adopt modern technology. The company offers program and project management, strategy, analysis, integration, and implementation across Health Care Innovation, Digital and Technology Solutions, and Strategic Communications and Marketing. Aptive is a Service Disabled Veteran Owned Small Business (SDVOSB) and Woman Owned Small Business (WOSB), ISO 9001:2015 and CMMI L3 certified, with over a decade of experience on high-profile government programs. It differentiates itself through its veteran leadership, certifications, and recognition as a top workplace and government contractor. The goal is to serve as a trusted partner to federal agencies, helping them achieve strategic transformations and improved outcomes using targeted services and modern technology.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: Alexandria, VA
Founded: 2008

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