Copley Hospital

Not-for-profit critical access hospital care.

Patient Engagement Specialist

Clinical Support & Patient AdministrationPosted on Nov 5

Part-timeMorristown, VT, USA$21.30 - $29.79 /hr

About the Job

Requirements

Excellent decision-making, proactivity, initiative, research, understanding of complex issues, analytical thinking, problem-solving, and leadership skills.
Excellent communication, interpersonal, and customer service skills.
Computer proficiency in a Windows environment and organizational skills, including the ability to prioritize and multitask in a fast-paced and sometimes stressful environment.

Responsibilities

Act as the first point of contact for patients visiting practice locations and orient patients to the practice by providing directions and instructions.
Assist in maintaining efficient patient workflow and organize and facilitate clerical administrative duties related to patient registration and appointment scheduling.
Register time-of-service patients using CPSI according to outlined guidelines.
Explain and obtain all necessary patient consents completely and in a timely manner.
Collect and provide financial paperwork as required.
Determine and collect patient co-payment amounts and issue receipts.
Count and verify cash and payments with 100% accuracy.
Process cancellations of services as required and notify pertinent hospital personnel.
Obtain relevant information from various scheduling offices for pre-registration.
Confirm appointments with patients and follow up in a timely manner when information is incorrect or incomplete.
Answer telephone calls courteously within three rings and make changes as needed.
Schedule special diagnostic tests for clinic patients according to provider orders, communicate with testing services or departments, and confirm appointments with patients.
Obtain any screening information needed for tests and communicate it to the appropriate department.
Inform patients of the scheduled test date and procedures to follow on the test day, and ensure a follow-up provider appointment is scheduled after the test.
Schedule patient appointments and communicate with patients, physicians, and staff by telephone.
Collect payments and resolve scheduling problems.
Collect and validate demographic, socioeconomic, insurance, and co-payment information at the time of service.
Maintain patient charts and communicate with physicians’ offices as needed and requested.
Comply with applicable state and federal laws, regulations, and policies governing health care.

Desired Qualifications

Prior experience in a medical office.
Knowledge of medical terminology.

Overview

Mansfield Orthopaedics, located in Morrisville and Waterbury VT, offers a comprehensive range of evidence-based medicine and proven treatments and techniques that consider the patients' wishes and preferences. Many of our orthopaedic Providers and Staff are active athletes and outdoor enthusiasts, making us particularly well-suited to serve the active, 4-season lifestyle of our patients. We are sensitive to patients' desire to regain their mobility and get back to doing the things they love as soon as possible.

The Patient Engagement Specialist acts as first point of contact for our patients visiting our locations. Orients patients to the practice with directions and instructions. Assists in maintaining efficient patient workflow. Organizes and facilitates clerical administrative duties pertaining to patient registration and scheduling of appointments.

Patient Engagement Specialists are integral in arranging for the smooth flow of patients into outpatient services. Patient Engagement Specialists communicate directly with staff, patients, and providers to ensure a positive experience for patients in obtaining their desired appointments with our providers.

This position is responsible for the collection and validation of demographic, socio-economic, insurance and co-payment information at the time of service. Responsible for patient chart maintenance and communication with physicians’ offices as needed and requested. Compliance with all applicable State and Federal laws, regulations, and policies governing the provision of health care.

This is a Full-Time position (Per Diem options available) located in the Waterbury and Morrisville locations, as needed.

Copley Hospital has a variety of shifts available across Full-Time, Part-Time, and Per Diem needs. Please consider applying to discuss how your availability may align.

Compensation: $21.30-29.79/hour.

The posted salary range reflects base compensation for candidates with a variety of experience. An offer within this range may be presented based on experience.

Responsibilities

Registers and performs all related functions for Time of Service Patients:

CPSI registration according to outlined guidelines.
Explains and obtains all necessary patient consents in a complete and timely manner.
Collects provides financial paperwork as required.
Determines and collects patient co-payment amount and issues receipt.
Counts and verifies cash and payments with 100% accuracy.
Processes cancellation of services as required, notifying all pertinent hospital personnel as necessary.

Obtains and verifies patient information for pre-registration:

Obtains all relevant information from various scheduling offices.
Confirms appointment with patient and/or follows up with patient in a timely manner should information be found to be incorrect/incomplete.

Telephone: Courteously answers calls within 3 rings. Changes as needed.

May Schedule special diagnostic tests for clinic patients as per provider’s orders. Communicates directly with the testing service or department and confirms the appointment with patients. Obtains screening information from patients as needed for different testing and ensures that this information is communicated to the appropriate department. Informs the patient of the scheduled date and procedure to follow on day of test Ensures that patient is scheduled for a follow up provider appointment following the test.

Performs all functions associated with scheduling appointments for patients. Communicating with patients, physicians, other staff members by telephone. Proficient with electronic medical records (EMR). Collecting payments. Solving scheduling problems.

Proficient with electronic medical records (EMR)

Qualifications

Experience:

This position requires excellent levels of decision making, proactively and initiative, research, understanding of complexities, analytical thinking, problem solving, and leadership.
Excellent communication, interpersonal and customer service skills.
Computer proficiency in the Windows environment, organizational skills with the ability to prioritize and multi-task in a fast paced and sometimes stressful environment.

Nice to have:

Prior experience within a medical office
Knowledge of medical terminology

About the Company

Copley Hospital

Not-for-profit critical access hospital care.

Copley Hospital is a not-for-profit critical access hospital that serves Lamoille County and north central Vermont with inpatient and outpatient medical care, including a 24-hour emergency department and the Copley Birthing Center. Care is delivered by a 75-member medical staff in a small, warm, patient-centered setting with state-of-the-art facilities. What sets Copley apart is its not-for-profit mission to treat all patients regardless of ability to pay, strong focus on patient experience, and recognition such as Hospital of the Year and top national rankings. Its goal is to provide accessible, high-quality medical care to the community while maintaining personalized service and continued patient satisfaction.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: Morristown, VT
Founded: 1932

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