Director of Human Resources

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Join the Discovery family, where quality and service are at the heart of everything we do!

This role will be located at one of Discovery Land Company’s locations: Windermere Point Golf & Ocean Club set in the Bahamas.

Windermere Point Golf & Ocean Club is seeking a Director of Human Resources to join the Human Resources Department.

Job Summary:

The Director of Human Resources will oversee all Project on-site HR operations including full lifecycle recruiting in support of workforce planning, onboarding of new employees, benefits administration, employee relations / workers compensation, employee recognition and training, and administration of policies and procedures. 

Duties & Responsibilities:

• Ensure outstanding service focuses by delivering value-add, best in class human resources support to employees and internal customers.
• Establish and manage ongoing strong relationships with key stakeholders, including property level leadership teams.
• Partner with CHRO to deliver on business-critical HR initiatives and ensure alignment of HR related programs, processes, and projects with strategic business objectives.
• Support and coach managers to address and resolve a wide variety of Employee Relations challenges and performance issues.
• Adapt, as appropriate, existing HR practices and policies, developing local approaches to manage an effective HR approach.
• Enforce consistency with company policies and procedures and participate in policy reviews, influencing where appropriate to improve employee experience.
• Work with stakeholders to identify training needs, provide training resources, assign, and monitor progress towards completion, and localize content and delivery when possible.
• Create, implement, and monitor safety programs and additional risk related or standard operating procedures for employees, including providing training and ensuring compliance.
• Partner with hiring managers to execute against talent needs including determining staffing needs, full life cycle recruiting, assisting hiring managers in writing and keeping job descriptions up to date.
• Organize and manage new employee onboarding including conducting orientation and administering all onboarding paperwork.
• Administer offboarding, including working with managers to conduct terminations, both voluntary and involuntary.
• Perform benefits administration, communicate benefits information to employees, and partner with insurance brokers for open enrollment implementation.
• Manage and administer mobility (internal and global) of talent across projects ensuring business continuity, delivery of business objectives, compliance with jurisdictional laws, as well as an optimal employee experience.
• Partner with payroll to ensure employees are set up correctly and any questions they have are answered in a timely way.
• Develop and maintain knowledge of industry trends and employment legislation to ensure company’s compliance.
• Ensures all employee information is accurate, up to date and organized, per company standards and in HRIS.
• Performs other duties as assigned.
• HR Services and Administration
  • Organizes and manages new employee onboarding, conducts orientation, and administering all onboarding paperwork including benefits enrollment, etc.
  • Administers offboarding, including working with managers to conduct terminations both voluntary and involuntary, and conducting exit interviews.
  • Performs benefits administration and communicates benefits information to employees, including as part of onboarding and open enrollment periods, partners in coordination with Project CFO and insurance brokers for benefit selections and open enrollment implementation.
  • Creates content and delivers onboarding, compliance, and service training curriculum as requested and in support of corporate initiatives.
  • Develops informal and formal employee recognition programs within scope of employer brand and culture.
• Talent Management
  • Partners with hiring managers to execute against talent needs including determining staffing needs and reviewing market compensation for key roles.
  • Responsible for full life cycle recruiting, for both exempt and non-exempt roles, including job posting, phone screens, coordinating candidate interviews, and assisting in the offer letter, background screening and reference check processes.
  • Oversees the quality of content in the applicant tracking systems.
  • Assists hiring managers in writing and keeping job descriptions up to date.
  • Supports performance review process and administrates annual compensation adjustments.
  • Develops and champions internal mobility and transfer processes.
• Employee Relations and Compliance
  • Maintains compliance with local employment laws and regulations.
  • Enforces consistency with company policies and procedures and participates in policy reviews, influencing where appropriate to improve employee experience.
  • Responsible for employee relations, including workers compensation administration and internal investigations as necessary.
  • Ensures all employee information is accurate, up to date and organized, per company standards and in data systems (payroll and HRIS)
  • Develops and maintains knowledge of industry trends and employment legislation and ensures company’s compliance.

Skills & Qualifications:

• Bachelor’s degree in human resources, business administration or a related field is required.
• Club or hospitality industry experience preferred.
• Minimum ten (10) years’ experience in Human Resources leadership positions preferably in a guest-facing or hospitality environment. Leadership experience with talent acquisition, experience with direct source recruitment highly desirable
• Excellent attention to detail in all things - including but not limited to people analytics and metrics, service and process delivery, as well as HR and employee relations delivery.
• Excellent written and verbal communication; high quality document and report preparation
• A demonstrated and visible passion for service – we are in the member service business, and we seek an HR professional who is excited to serve our internal team members!
• Experience as a trusted advisor to business leaders.
• Strategic thinking capabilities – ability to assess situations in the context of business strategy – that translate into execution, action and results.
• Data-driven and analytical – appreciate the importance of using facts and data to advise and influence managers, leaders, and stakeholders.
• Strong communications and relationship building skills to effectively support and connect with a diverse team.

Additional Requirements:

• Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members.
• Must be able to work flexible work hours/schedule including evenings, weekends, and holidays. Long hours may be required due to business demands.
• Ability to work in a team environment.
• Ability to stay calm and focused during the busiest of times.
• Ability to read, write, speak, and understand English; additional languages preferred.
• Ability to meet the physical demands of the position including, but not limited to, working indoors and outdoors in all weather conditions, standing, walking, and moving for periods of greater than eight (8) hours, and lifting and carrying items sometimes greater than fifty (50) pounds.
• Flexibility and ability to pivot to new projects and a desire to work in a fast-paced environment.

Benefits

Similar to other similarly situated employees.

About Us

Windermere Point Golf & Ocean Club is a private residential community in The Bahamas, just an hour's flight from South Florida. Blissfully secluded and surrounded by the waters of the Caribbean Sea, Atlantic Ocean, and Savannah Sound, Windermere Point offers a rare opportunity to work in an island paradise. The community features three distinct neighborhoods with roughly 400 homes, an 18-hole championship golf course, a marina club, an organic farm, a kids’ club, full-size ball fields, and fine-dining restaurants. At Windermere Point, our employees use their personal talent, passion, and resources to meaningfully integrate with the local community and provide the highest level of service that contributes to the creation of unforgettable experiences.

Discovery Land Company is a U.S.-based real estate developer and operator of private residential club communities and resorts with a world-renowned portfolio of domestic and international properties. The mission of Discovery Land Company is to create one-of-a-kind environments that provide individuals and families the freedom, security, and resources to learn, grow, and play in some of the most beautiful places in the world. For more information about our company, please visit: http://www.discoverylandco.com.