Description

Splunk is here to build a safer and more resilient digital world. The world’s leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it’s our people that make Splunk stand out as an amazing career destination and why we’ve won so many awards as a best place to work. If you become a Splunker, we want your whole, authentic self, what we call your "million data points". So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you.

Role Summary

Splunk is looking for a leader to oversee its West Americas Global Shared Services (GSS) Solutions Engineering organization. This individual will be responsible for a remote organization of SE Managers and SEs and serve as a second line leader. The GSS West SE team is made up of SE generalists that support the Commercial and Field SEs across the Americas theater with a focus on the Pacific and Mountain Time Zones. By delivering one off tasks, partial opportunity work and full opportunity services the GSS SE team helps lower the cost of sale and accelerate sales cycles while enabling SEs across all theaters to scale their time and bandwidth.

In this role you will need a strong growth mindset where you can be constantly evolving your team to meet the needs of the broader Splunk sales organization. You will translate corporate and sales vision into measurable results, act as an agent for change, and exemplify a customer first attitude.

The team is seeking a leader who can strategically observe the operational functionality of the organization and make thoughtful suggestions and decisions to ultimately elevate the organization. A demonstrated leader who has a deep understanding of the technical role in the sales cycle and has ideas about the nuance between commercial sales and shared services delivery organizations. It is important for this individual to have experience building organizations while navigating situational ambiguity and being able to orchestrate difficult/sensitive conversations with transparency.

What you’ll get to do

Be a strategic leader with a legacy of strategy implementation
Develop and lead a strong pre-sales engineering shared services team whose main focus is operational excellence and caring for our pre-sales SE associates
Partner effectively with internal business partners across sales, customers success, business development, marketing, other SE teams, and others in the Splunk Village.
Build an organizational culture of continuous capability development and efficiency in addition to encouraging risk-taking and creative problem-solving
Guide operational organizational change with a clear sense of risk vs reward
Ensure that processes are aligned with the overall strategy and positioned for current and future success
Support our focus to become a metrics-driven organization by taking accountability for the development of day-to-day performance metrics while ensuring outcomes aligned to effective and positive employee experience
Use metrics to demonstrate and communicate; Partner with the supporting teams to build and share reports/metrics/dashboards that are meaningful to stakeholders and measure performance, volumes, customer happiness & quality.
Support effective inclusive recruiting, training, coaching, team building, and succession planning to build engaged, diverse, teams passionate about a growth mindset

Must-have Qualifications

5+ years of second line leadership experience overseeing an Inside Sales Engineering or Virtual Solution Engineering organization
10+ years of leadership within a SaaS solution engineering organization
Bachelor’s Degree or equivalent experience in Technical or Business field
Experience working in the software industry, specifically with Solutions Engineers selling SaaS products
Willing and able to travel up to 30%
Strong leadership of diverse and inclusive teams is crucial
Technically curious and able to articulate the value that technology brings to solving customer problems
Proven executive communication skills – written and oral. Ability to communicate complex ideas cross functionally across all levels both internally and externally
Ability to lead diverse groups of people and able to challenge and develop the team to exceed their goals both personally and professionally
Strong ability to inspire others, support an inclusive culture and role model for Splunk’s values
Desire to learn, grow and be a part of our expanding and dynamic Team
SFDC, Google & Webex platform experience a plus

Nice-to-have Qualifications

We’ve taken special care to separate the must-have qualifications from the nice-to-haves. “Nice-to-have” means just that: Nice. To. Have. So, don’t worry if you can’t check off every box. We’re not hiring a list of bullet points–we’re interested in the whole you.

Splunk is an Equal Opportunity Employer

At Splunk, we believe creating a culture of belonging isn’t just the right thing to do; it’s also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.

Note:

OTE Pay Ranges

For sales roles the ranges are expressed as On Target Earning or OTE (OTE = base + incentives in the form of sales incentive plans).

SF Bay Area, Seattle Metro, and New York City Metro Area

On Target Earnings: $242,000.00 - 332,750.00 per year

California (excludes SF Bay Area), Washington (excludes Seattle Metro), New York (excludes NYC Metro Area), and all other states.

On Target Earnings: $232,000.00 - 319,000.00 per year

Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the On Target Earnings (OTE) range is a guideline and for candidates who receive an offer, the OTE pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to OTE, this role may be eligible for equity or long-term cash awards.

Benefits are an important part of Splunk’s Total Rewards package. This role is eligible for a competitive benefits package which includes medical, dental, vision, a 401(k) plan and match, paid time off and much more! Learn more about our comprehensive benefits and wellbeing offering at https://splunkbenefits.com.

Thank you for your interest in Splunk!

Compensation Overview

Description

Role Summary

What you’ll get to do

Must-have Qualifications

Nice-to-have Qualifications

6 month growth

1 year growth

2 year growth

Simplify's Take

What believers are saying

What critics are saying

What makes Splunk unique

Benefits