Collections Supervisor

Job Profile Summary

• Supervises day-to-day Accounts Receivable and Collections operations to support timely collection of customer payments, resolution of outstanding balances, and achievement of operational objectives.
• Leads daily team activities by assigning priorities, monitoring workloads, providing guidance, and ensuring service, quality, and compliance standards are met.
• Reviews portfolio performance trends and supports actions to improve collection effectiveness, customer experience, and key AR metrics.
• Partners with internal stakeholders to help resolve customer issues, disputes, and escalations in a timely manner while supporting continuous process improvement initiatives.
• Oversee team administration activities including onboarding, scheduling, performance management, coaching, and employee development.
• Maintains process documentation, supports transitions and system enhancements, and helps identify opportunities to improve operational efficiency, standardization, and overall team performance.

Job Description

This job profile description is a standardized, non-contractual reference description and global reference tool provided for organizational consistency and talent architecture purposes across Cencora.

It does not alter actual job duties, responsibilities, reporting lines, working conditions, grading, compensation, or other essential terms and conditions of employment.

Actual duties and responsibilities may vary based on business needs, local requirements, and operational practices. Where a team member's role is governed by an employment agreement, local terms and conditions, prior job description or collective bargaining agreement, those documents shall prevail in case of any inconsistency. Mandatory local laws shall also prevail.

AR Supervisor Responsibilities

• Monitor Accounts Receivable portfolios for trends, risks, and improvement opportunities, and support actions to help improve key metrics including DSO, AR turnover, deductions, and aged balances.

• Manage team resources and prioritize activities as required to drive operational excellence to consistently improve key performance indicators (KPI’s) and service level agreements (SLA’s); including providing weekly and monthly key AR metrics and disputes summaries to management.

• Support projects involving process transitions, shared service initiatives, and AR system enhancements by coordinating activities, providing operational input, and assisting with implementation efforts.
• Participate in regular AR review meetings and provide updates on key metrics such as aging, DSO, and collection performance. Collaborate with internal stakeholders to support resolution of customer disputes and past-due balances.
• Support the investigation and timely resolution of escalated issues, inquiries, and customer concerns.
• Identify and support improvement opportunities through root cause analysis, while partnering with team members and leadership to implement effective solutions and process enhancements.
• Identify automation and process improvement opportunities and support implementation efforts to improve efficiency and effectiveness.
• Collaborate with cross-functional teams as needed to support issue resolution and maintain positive customer relationships.
• Foster a collaborative and customer-focused team environment that promotes accountability, engagement, and results.

• Develop clear objectives for team members, mentor team members in support of their development, progression and career path
• Maintain process documentation, ensuring process changes are incorporated, reviewed, and approved in a timely manner

• Support monthly, quarterly, and year-end AR close activities while ensuring adherence to SOX controls and established procedures.

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• Bachelor's degree in accounting, finance, business administration, or a related field, or equivalent experience required.
• A minimum of 3+ years of experience in accounting, financial reporting, general ledger, close operations, reconciliations, or a related field is required.
• At least 2 years of experience in a management capacity is preferred.
• Certified Public Accountant (CPA), Chartered Accountant (CA), Association of Chartered Certified Accountants (ACCA), Certified Management Accountant (CMA), or equivalent certification preferred.

What Cencora offers

​Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies

Affiliated Companies: CENCORA BUSINESS SERVICES INDIA PRIVATE LIMITED

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned