Gaming Operations Manager

Manages all aspects of Slots and Table Games operations for assigned shift creating a differentiated service experience and ensuring optimum performance.   Promote Family Style Service through actions and positive attitude.

• Must be 21 years of age or older
• Proficient with iOS devices
• Flexible to work various shifts, weekends, and holidays
• Must be able to obtain and maintain a 1055 gaming license
• Gaming industry experience is strongly preferred. 
• High school diploma required, college degree preferred.
• 5 years progressively more challenging experience in a gaming operations role, prefer table games experience.

ADDITIONAL REQUIREMENTS

• Good oral and written communication skills, must be fluent and literate in English. 
• Ability to use a personal computer and appropriate software (Excel, Word, Power Point, Access and Microsoft Outlook).
• Proven managerial, problem solving, and critical thinking skills with the ability to exercise independent judgment within established policies. 
• Must possess excellent interpersonal and employee relations skills.
• Ability to respond in a calm and decisive manner and make rational decisions in stressful situations with co-workers, guests and vendors.
• Must be able to provide multi-shift responsibility with emphasis on swing shift and weekends.
• Regularly required to stand; walk; sit; and mobility to move easily around pit area as well as entire property for entire shift.
• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 50 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
• Ability to work in a smoking and pet-friendly environment

• Assists Director of Slot Operations and Poker & Table Games Director to develop and implement specific strategies for customer service, comping, games layout and mix, revenue growth, and expense management in order to maximize profitability.
• Drives improved results through staff development and training programs, and established methods, procedures and guidelines to maintain desired standards, and high quality service, then monitors results through inspection, evaluation and analysis.  Makes changes if necessary to achieve end result.
• Responsible for ensuring optimal operations and consistent high quality standards in areas of responsibility during all business hours. 
• Responsible for overall department budgets, profit and loss statements, cost analysis, labor analysis, planning and promotions. 
• Management accountability for all team members for day to day and long term operations to include hiring, training and developing employees which includes coaching, mentoring and appropriate performance management up to and including separation.
• Responsible for the overall integrity of daily operations, ensures compliance and training with all regulatory, internal control, and associated policies and procedures
• Builds guest relations through positive and continuing visibility to customer, soliciting/requesting feedback, and responding to guest concerns appropriately and professionally to resolve any issues. 
• Leads organization with methods and actions that are ethical and in full compliance with all applicable laws, regulations, and Company policies.
• Identify compliance risks and take actions necessary to eliminate or minimize risks.
• Champions, within the organization, a commitment to honesty, integrity, and responsible corporate behavior.
• Creates a compliance culture within the organization and foster an environment where Team Members feel comfortable reporting potential violations or misconduct.
• Presents oneself as a credit to the Company and encourages others to do the same. 
• Performs all other related and compatible duties as assigned.