Full-Time

Principal UX Researcher

Posted on 5/31/2024

LogicMonitor

LogicMonitor

1,001-5,000 employees

Cloud-based IT infrastructure monitoring platform

AI & Machine Learning

Senior

Santa Barbara, CA, USA

Required Skills
UI/UX Design
Requirements
  • Bachelor's Degree required; MS Degree in HCI Design or social sciences preferred
  • 8+ years of experience in user research of SaaS applications
  • Solid research portfolio with examples of tangible insights delivered for various audiences and aligned to business goals
  • Demonstrated expertise in interviewing, usability testing, generative & evaluative research methods
  • Demonstrated expertise in planning and executing RITE user research
  • Experience working in a fast-paced environment and using research to help reconcile opposing viewpoints
Responsibilities
  • Manage and drive the research program at LM communicating insights across the org using both qualitative and quantitative methods
  • Plan and execute research to understand customer needs, goals, pains, and opportunities
  • Collect, analyze, and synthesize customer feedback from multiple channels including online communities, interviews, etc.
  • Oversee and coordinate the continuous research program which includes weekly RITE user testing sessions
  • Conduct competitive analysis for key features and keep abreast of industry trends, key innovations, and leading analyst opinions, in partnership with PM and others
  • Mentor colleagues and help team adopt standard processes and best practices for research
  • Partner with research leads in other departments, like customer success and marketing, to align work, share expertise, and avoid duplication
  • Actively propose and drive research initiatives aligned to our goals

LogicMonitor operates at the forefront of cloud-based infrastructure monitoring, incorporating AIOps and a suite of automation tools to simplify and optimize IT operations. With an impressive arsenal of over 2,000 integrations, the company facilitates seamless transitions and innovation for businesses of varying scales and complexities. This approach not only positions the company as a leader in IT operations efficiency but also creates a dynamic and resourceful working environment that fosters professional growth and technological advancement.

Company Stage

Series A

Total Funding

$142.9M

Headquarters

Santa Barbara, California

Founded

2007

Growth & Insights
Headcount

6 month growth

-2%

1 year growth

-1%

2 year growth

-5%