Full-Time

Customer Success Manager

Definitive Healthcare

Definitive Healthcare

501-1,000 employees

Healthcare commercial intelligence SaaS platform

Data & Analytics

Entry, Junior

Framingham, MA, USA

Required Skills
Sales
Communications
Segment
Requirements
  • High school diploma or GED equivalent
  • 2-3 years' experience in a client-facing role
  • Experience working in customer support for a technical product
  • Superior communication skills
  • Ability to learn new concepts quickly
  • Strong attention to detail
  • Experience in a client-facing role, driving engagement, and addressing customer inquiries
  • Experience in project management, effectively balancing competing needs and priorities
  • Experience effectively identifying, managing, and mitigating at-risk customer churn and escalation of customer issues
  • Demonstrated success in understanding customer's unique industry and business
  • Experience working with customers in the Healthcare industry preferred
Responsibilities
  • Build partnerships within the assigned book of business and look for opportunities to proactively anticipate customer needs
  • Drive consistent product adoption and engagement, work to achieve expected outcomes, and provide an excellent customer experience
  • Effectively segment the book of business and create engagement strategies commensurate with the priorities of individual customers
  • Partner with a group of Account Executives and engage at all levels of customer teams focusing on strategy and account health, and any new client goals or objectives
  • Consistently document customer data that provides a holistic view of the customer's health and potential opportunities
  • Coordinate with the Customer Training team to ensure they effectively onboard new users and quickly drive adoption of the product
  • Work with relevant partners in Sales, Strategic Solutions, and Product to ensure the customer's success measures are met
  • Effectively identify at-risk accounts and create intervention plans
  • Attends conferences semi-annually
  • Acts as a mentor

Definitive Healthcare distinguishes itself as a leader in healthcare commercial intelligence by providing a robust SaaS platform that harnesses advanced data analysis and market insights to empower businesses within the healthcare sector. The company's commitment to delivering actionable insights is evidenced by a decade of sustained industry presence and the trust of a diverse client base seeking to navigate the complexities of healthcare markets. Definitive Healthcare's competitive edge is further solidified by its comprehensive data sets and analytics capabilities, which enable clients to make informed strategic decisions and achieve commercial success.

Company Stage

Seed

Total Funding

$9.1M

Headquarters

Framingham, Massachusetts

Founded

2011

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-4%

2 year growth

3%