Lead Banquet Server - Pasadena Convention Center & Auditorium

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

The Lead Banquet Server plays a supervisory role by directing Banquet Servers in ensuring a pleasant experience for OVG guests who attend catered breakfasts, coffee breaks, luncheons, dinners, receptions, and other organized group affairs involving food and beverage service. This position will typically work within the Pasadena Convention Center and may oversee the banquet servers for as few as ten or as many as hundreds of guests. The style of service may range from casual to formal, involving passed cocktails and hors d'oeuvres, buffets, or highly coordinated multi-course meals in which each guest is served at the same time. The Lead Banquet Server will actively participate in the preparation, set-up, service, breakdown, and cleanup of catered functions. 

This role will pay an hourly rate of $25.00 - $26.00.

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.

This position will remain open until November 27, 2026.

The Pasadena Convention Center & Auditorium is a campus-style meetings and events complex in Pasadena, California, offering 130,000 sq. ft. of meeting space. 

• Ensure that servers follow all OVG uniform and grooming standards.
• Provide instruction during pre-shift meetings.
• Ensure clear and complete understanding of event flow, needs, and assignments.
• Ensure that servers follow established procedures for time and attendance and taking assigned meal breaks.
• Apply consistent focus on the customer and pay close attention to detail in the performance of all tasks.
• Participate in and foster positive team relations with front of house, back of house, and management.
• Greet each guest who enters banquet areas.
• Be courteous and professional in all interactions.
• Demonstrate OVG standards for guest service.
• Perform other related duties, tasks, and responsibilities as needed.

• High school diploma or general education degree (GED).
• 1-2 years of related service experience and/or training, or an equivalent combination of education and experience. Lead experience is a plus.
• Must meet state age requirements for handling alcoholic beverages.
• Must be able to lift, push, pull, or carry heavy objects often. Ability to carry at least 8 entrees per tray.
• Ability to work a flexible schedule, including nights, weekends, and select holidays. 
• Knowledge of basic arithmetic (addition, subtraction, multiplication, and division). 
• Must be punctual with consistent attendance. 
• Must be able to respond to simple complaints or inquiries from customers.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.