Hunt Oil Company

Private oil and gas exploration and production.

Help Desk Intern

IT Service Desk & End User SupportPosted on Nov 12

InternshipSan Isidro, PeruNo salary listed

About the Job

Requirements

Availability to complete the internship in person in San Isidro.
Intermediate-to-advanced English proficiency.
Experience with common hardware and software systems, basic network troubleshooting, and a basic understanding of client/server environments.

Responsibilities

Respond to phone calls, emails, instant messages, and other communication channels to support users' issues and requests.
Enter, assign or reassign, document, and follow up on incidents or requests in ServiceNow to ensure timely resolution.
Provide technical assistance for computers (laptops and desktops), local and network printers, Android and iOS mobile devices, Teams Rooms videoconferencing equipment, and general hardware accessories.
Install equipment or accessories according to the work plan or user requests.
Receive IT equipment and accessories from suppliers.
Update inventories of accessories, computers, and other applicable items.
Organize equipment and accessories, boxed or unboxed, in storage or warehouses.
Report defective equipment to suppliers for repair when it is still under warranty.
Prepare shipping guides for sending IT equipment to other locations.
Work with third-party support teams to resolve problems when necessary.
Research and recommend solutions as part of other support activities.

Desired Qualifications

Experience with a standard IT service management (ITSM) tool such as Zendesk, Jira, or ServiceNow.

Tu Convenio Estará Orientado En Las Siguientes Tareas

Responder a las llamadas telefónicas, correos electrónicos, mensajes instantáneos y cualquier otro canal de comunicación que de soporte a los problemas y solicitudes de los usuarios.
Ingresar, asignar (o reasignar), documentar, y hacer seguimiento a los incidentes o solicitudes en ServiceNow para garantizar una solución oportuna.
Proporcionar asistencia técnica para equipos de cómputo (laptops y desktops), impresoras (locales y en red), dispositivos móviles (Android e iOS), equipos de videoconferencia (Teams Rooms), y accesorios de hardware en general.
Instalar equipos o accesorios de acuerdo con el plan de trabajo o solicitudes de los usuarios.
Recepción de equipos y accesorios de IT por parte de los proveedores.
Actualizar los inventarios de accesorios, computadoras, o los que correspondan.
Organización de equipos y accesorios en o fuera de caja en depósito o almacenes.
Reportar con el proveedor aquellos equipos o que estén defectuosos y que aun estando en garantía requieran ser reparados.
Generar guías para los envíos de equipos de IT a otras ubicaciones.
Trabajar con otros equipos de asistencia de terceros para resolver problemas, si fuera necesario.
Otras actividades de apoyo incluyen la investigación y recomendación de soluciones.

Qué Perfil y Competencias Buscamos

Disponibilidad para hacer prácticas de forma presencial (San Isidro).
Excelentes habilidades de comunicación verbal y escrita.
Idioma Ingles (Intermedio - Avanzado)
Grandes habilidades interpersonales, con un enfoque en la construcción de relaciones, escuchar y preguntar habilidades.
Experiencia con los sistemas de hardware y software más comunes, solución básica de problemas de red, comprensión básica del entorno cliente/servidor.
Experiencia con una herramienta ITSM estándar del sector (Zendesk, Jira, ServiceNow) es deseable.

About the Company

Hunt Oil Company

Private oil and gas exploration and production.

Hunt Oil Company is a privately held oil and gas producer with global exploration and production activities. It operates in the United States, Canada, and Yemen, and holds significant LNG interests in Peru and the Kurdistan region, reflecting a mix of conventional and unconventional energy projects. The company identifies early-stage opportunities and develops them into producing assets, including LNG ventures, across multiple regions. Its approach centers on building a diversified portfolio by pursuing opportunities in both traditional oil and gas and unconventional resources. Unlike publicly traded peers or single-region operators, Hunt Oil sits within the Hunt Energy family and complements its broader renewable and sustainable energy interests, offering a privately owned, globally distributed platform. The goal is to grow by loading up a steady pipeline of early-stage and unconventional projects and advancing them into profitable production and LNG developments.

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Dallas, TX
Founded: 1934

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