All Accor

Global hotel management, franchising, loyalty program

Reservations Agent

Hotel Guest ServicesPosted on Nov 9

Full-timePerth WA, AustraliaNo salary listedIn-person

About the Job

Requirements

Experience with OPERA property management system or a similar system.
Relevant experience in a similar role.
Service orientation and attention to detail.
Confident and articulate communication, relationship-building, and networking skills.
Time management skills and the ability to multitask.
Entrepreneurial spirit, drive, ambition, and high energy.
Passion for hospitality.
Experience in the hotel industry.
Valid Australian working rights; sponsorship is not available.

Responsibilities

Assist with and complete individual and group reservations for guests.
Handle inbound FIT reservations and groups from initial inquiry and business conversion through group organization and successful on-site coordination.
Maintain fluency with the Accor Live Limitless Loyalty Program.
Oversee the accuracy of room blocks, reservations, and rate codes.
Process reservation requests, changes, and cancellations through different channels.
Identify guests' reservation needs and determine appropriate room types.
Explain guarantee, special rate, and cancellation policies to callers.
Accommodate and document special requests.
Use sales techniques to maximize revenue.
Respond to challenges in accommodating rooming requests.
Set up proper billing accounts according to Finance policies.
Troubleshoot and resolve guest issues or escalate or refer them to the appropriate department.
Lead the Reservations team.

Desired Qualifications

Experience with groups is advantageous.

Job Description

ALL about the role:

Often the first point of guest contact, your main role is assisting and completing individual and group reservations for our guests - ensuring a smooth start to their stay with us and leading our Reservations team as well as:

Meeting the needs of inbound FIT reservations and groups from the taking of the inquiry, conversion of the business, assisting with organization of the group, through to ensuring successful on-site coordination of the group
Maintain fluency with the Accor Live Limitless Loyalty Program
Oversee accuracy of room blocks, reservations, and rate codes
Process all reservation requests, changes, and cancellations with different channels
Identify guest reservation needs and determine appropriate room type
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Follow sales techniques to maximize revenue
Respond to any challenges found for accommodating rooming requests
Set-up proper billing accounts according to Finance policies
Troubleshoot and resolve guest issues or escalate/refer to appropriate department

Qualifications

ALL about you:

Experience with OPERA property management system or similar
Relevant experience in a similar role
Experience with Groups is advantageous
Service oriented with an eye for detail
Confident & articulate communication, relationship & networking skills
Time management skills with the ability to multitask
Entrepreneurial spirit with drive, ambition & high level of energy
Passion for hospitality
Experience in the Hotel Industry

Additional Information

Why work for Accor?

Accor is one of the largest global hospitality businesses, with over 5500 Hotels across 110+ countries, the career development opportunities are endless.

Benefits Your Way

Immediate access to global accommodation and F&B discounts

#LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.

Recognition of service anniversaries and Accor Tenure Milestones.

Our Commitment to Diversity & Inclusion.

We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.

YOU MUST HAVE VALID AUSTRALIAN WORKING RIGHTS AS WE CANNOT PROVIDE SPONSORSHIP.

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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