Account Manager

Key Responsibilities:

Business Development

• Actively prospect for new business through cold outreach, networking, referrals, and marketing campaigns
• Identify leads and new client opportunities across assigned territories
• Schedule and conduct First-Time Appointments (FTAs) in collaboration with the Director of Sales
• Identify client pain points and align their needs with ProTech's managed IT, cloud, and cybersecurity solutions
• Conduct discovery meetings and develop long-term technology roadmaps for prospective clients
• Represent ProTech at local events, trade shows, and industry forums to build brand presence and pipeline

Account Management

• Serve as the primary relationship owner for an assigned book of accounts, managing multiple clients across the Torrington and White Plains offices
• Lead quarterly business reviews (QBRs) and guide clients through long-term IT planning and strategy, including onboarding for some newer client accounts
• Manage renewals for hardware, software, licensing, and service contracts
• Act as the liaison between clients and ProTech's technical services team to ensure seamless delivery
• Handle client escalations professionally, driving timely resolution and maintaining high satisfaction
• Identify expansion and upsell opportunities across assigned accounts, aligned with client growth

Internal Collaboration

• Maintain accurate CRM records including pipeline updates, activity logs, and forecast data
• Partner with vendors and distribution contacts to prepare competitive solution proposals and quotes
• Collaborate with the sales team within a POD structure, supporting shared goals and peer development
• Participate in new client onboarding and kickoff meetings to ensure a strong start to each engagement
• Stay current on ProTech's service portfolio, emerging technologies, market trends, and competitor offerings

What We're Looking For

• 2+ years of experience in account management, business development, or outside sales — preferably in IT, MSP, or B2B technology services
• Demonstrated ability to manage multiple client relationships and close new business in a consultative sales environment
• Comfortable engaging and presenting to C-level executives and business decision-makers
• Working knowledge of IT concepts including managed services, cloud solutions, and cybersecurity (training provided)
• Proficiency with CRM platforms and quoting tools; experience with Microsoft 365 a plus
• Strong verbal and written communication skills with the ability to tailor messaging to diverse audiences
• Highly organized self-starter with the ability to manage multiple priorities and operate with minimal supervision
• Collaborative team player with a client-first mindset and a commitment to professional integrity
• Bachelor's degree preferred; equivalent combination of education and experience considered

Compensation & Benefits

• Competitive base salary starting at $65,000
• Commission incentive structure covering both new business development and growth within existing accounts
• Comprehensive healthcare benefits
• Retirement plan with employer match
• Ongoing professional development and vendor training opportunities
• Collaborative, team-oriented culture with room for growth