C

City of Victoria

Municipal government delivering city services

Business Licence Advisor

Full-TimeDeadline 10/20/26
CA$51.22/hr
Mid
Bachelor's
Victoria, BC, Canada
In Person
Risk & ComplianceRegulatory Compliance & Ethics

About the job

Requirements
  • A diploma in Business Administration, Public Administration, Local Government Administration, or a related field.
  • At least 3 years of experience in business licensing, regulatory administration, municipal administration, permitting, or development services, or an equivalent combination of education and experience.
  • Ability to interpret and apply bylaws, regulations, policies, and procedures related to business licensing.
  • Ability to manage multiple complex files simultaneously while maintaining accuracy, attention to detail, and meeting deadlines.
  • Ability to communicate effectively with the public, City staff, and external stakeholders and explain regulatory requirements and processes in plain language.
  • Strong organizational, coordination, and time-management skills.
  • Proficiency with word processing, spreadsheet, database, records management, and workflow tracking systems.
  • Ability to identify issues requiring further review, determine when escalation is appropriate, and maintain confidentiality.
  • Ability to establish and maintain effective working relationships with applicants, City staff, external agencies, and other stakeholders.
Responsibilities
  • Administer complex, non-routine business licence applications, including new businesses, changes of use, relocations, and applications requiring multi-departmental review.
  • Review business licence applications for completeness and compliance with applicable bylaws, policies, and zoning requirements, and advise applicants about deficiencies, outstanding requirements, approvals, or revisions needed to proceed.
  • Coordinate, track, and drive internal departmental circulation and review of business licence applications, including with Planning, Bylaw Services, Fire, and Engineering, to support established service standards and timelines.
  • Prepare, issue, amend, renew, and administer business licences, and coordinate administrative processes related to licence appeals in accordance with municipal bylaws, policies, and established procedures.
  • Maintain accurate and complete business licensing files, records, correspondence, and documentation using applicable software systems and records management practices.
  • Identify issues, conflicting information, or atypical applications; assess available options; recommend potential solutions; and escalate matters involving exceptions, complex interpretations, or deviations from established requirements to the supervisor as required.
  • Assist with reporting, statistical tracking, records analysis, operational improvements, and service delivery initiatives related to business licensing processes, volumes, and timelines.
  • Assign tasks and provide guidance and support to administrative and licensing staff on licensing procedures and application workflows.
  • Identify and implement approved improvements to business licensing processes and service delivery, including application forms, information resources, workflow enhancements, digitization initiatives, and system improvements.
  • Maintain and update business licensing materials, including applicant guides, website content, templates, forms, and other communication tools.
  • Perform related duties where qualified.

About the company

City of Victoria provides municipal services to residents and visitors as the local government. City departments deliver water, waste collection, emergency services, recreation, transportation planning, and land-use development through public programs and infrastructure, with residents accessing these services directly. It differs from private competitors by being a public institution focused on long-term community health, leveraging its mild climate, beauty, and regional hub role to attract people while pursuing sustainable development. Its goal is to continuously deliver high-quality public services to build a healthy, safe, and sustainable community for current and future generations.

Company Size

201-500

Company Stage

N/A

Total Funding

N/A

Headquarters

Victoria, Canada

Founded

1862

Get referred to City of Victoria

See people who can refer or advise you

Simplify Jobs

Simplify's Take

What believers are saying

  • October 2026 progress adds Bridge Street, Johnson Manor, ARC, and Rock Bay capacity.
  • June 2026 digital tools cut permitting friction and accelerate homes, businesses, and amenities.
  • May 2026 bus-shelter upgrades improve transit comfort without City capital spending.

What critics are saying

  • Victoria Police stayed 44 officers short in July 2025, leaving downtown vulnerable.
  • Housing Accelerator Fund money depends on 2026 targets; missed milestones jeopardize future installments.
  • If housing delivery stalls after 2026, Victoria loses provincial funding and public trust.

What makes City of Victoria unique

  • Victoria paired Housing Accelerator Fund execution with fast, citywide permitting modernization.
  • Victoria owns City-owned shelter sites and converts them into coordinated BC Housing partnerships.
  • Victoria integrates housing, safety, and wellbeing programs through one council-backed operating model.

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Benefits

  • Remote Work Options
  • Hybrid Work Options
  • Flexible Work Hours

Company News

Black Press Media
Sep 30th, 2026
New Victoria pet foster program removes barriers to hospitals, treatment.

New Victoria pet foster program removes barriers to hospitals, treatment. Published 5:30 am Wednesday, September 30, 2026 The City of Victoria is partnering with the Recovery Tails Society and BC Housing to provide the Victoria Pet Care Access Support program. (Ben Fenlon/Victoria News) | Getting your Trinity Audio player ready... | A new foster pet care program is launching this fall to support Victoria residents needing to enter hospital, treatment or housing programs. The Victoria Pet Care Access Support program has been made possible thanks to a partnership between the City of Victoria, the Recovery Tails Society and BC Housing The program will provide voluntary, short-term foster pet care for individuals accessing detox, stabilization or recovery supports, or spaces in shelter programs, transition housing or independent housing. The challenge of finding temporary, safe pet care can cause some individuals to delay or avoid treatment, hospitalization or accessing shelter. "For many people, pets are family, and the fear of being separated from them can be a real barrier to accessing care, treatment or housing," said a statement by Mayor Marianne Alto. "Through the Victoria Pet Care Access Support program, we're helping remove that barrier by ensuring pets have safe, temporary care while their owners take important steps toward stability, recovery and wellbeing." The city is investing $60,000 of Community Safety and Wellbeing Plan implementation funding, with BC Housing providing $30,000, for a total of $90,000 to deliver the 18-month program. The investment helps expand the Recovery Tails Society's free pet care for those seeking mental health, addiction treatment, hospitalization and housing solutions. "We work collaboratively with pet owners, foster caregivers, service providers, hospitals, treatment programs, housing providers, and other community partners to coordinate placements and reunification," said Priya Sharma, executive director and co-founder of Recovery Tails. "Having a pet does not need to stand between someone getting access to care and support for long-term success." Temporary fostering periods are between one and six months, and pets may include dogs, cats and other small pets, depending on the foster homes available. The program prioritizes people living in the City of Victoria, including people who are unhoused. They will also review requests from other Vancouver Island communities, where wait times may be longer.

CHEK Media
Sep 29th, 2026
Victoria launches temporary pet foster program to remove barriers to treatment, housing.

Victoria launches temporary pet foster program to remove barriers to treatment, housing. People in Victoria who need to enter treatment, hospital or housing programs but have nowhere for their pets to go will soon have access to free, temporary foster care through a new city-supported program. The City of Victoria is partnering with Recovery Tails Society and BC Housing to launch the Victoria Pet Care Access Support program this fall, expanding a service created on Vancouver Island last year to help people access potentially life-changing supports without having to give up their animals. The 18-month program will provide voluntary foster care for pets belonging to people accessing recovery services like detox and stabilization or housing programs. "For many people, pets are family, and the fear of being separated from them can be a real barrier to accessing care, treatment or housing," Victoria Mayor Marianne Alto said in a statement. "Through the Victoria Pet Care Access Support program, we're helping remove that barrier by ensuring pets have safe, temporary care while their owners take important steps toward stability, recovery and wellbeing." The city is chipping in $60,000 through its Community Safety and Wellbeing Plan, while BC Housing is contributing another $30,000, bringing total funding for the pilot to $90,000. Recovery Tails was founded in 2025 by Island Health frontline workers Kayleigh Busch and Priya Sharma after they repeatedly encountered people who delayed or turned down mental health and substance-use treatment because they couldn't find someone to care for their pets. The pair says pets can be particularly important for people struggling with addiction who may have lost other relationships and supports. The new Victoria program broadens the organization's work to include people facing barriers not only to mental health and addiction treatment, but also hospitalization and housing. "We work collaboratively with pet owners, foster caregivers, service providers, hospitals, treatment programs, housing providers, and other community partners to coordinate placements and reunification," said Sharma. "Having a pet does not need to stand between someone getting access to care and support for long-term success." Foster placements will generally last between one and six months. Dogs, cats and other small animals may be eligible depending on the foster homes available. Participation is voluntary and driven by the pet owner, with referrals accepted from individuals themselves as well as outreach agencies and other service providers. Recovery Tails is also looking for people willing to provide temporary foster homes for animals through the program.

CHEK Media
Aug 27th, 2026
Two of Victoria's least accessible public washrooms now replaced.

Two of Victoria's least accessible public washrooms now replaced. Two public washrooms in Victoria that had the lowest accessibility scores have now been replaced. The City of Victoria has opened two new public washrooms along Dallas Road, one at Holland Point Park and the other at the southeast corner of Beacon Hill Park. "You may still see crews on site as they remove the original buildings and restore the surrounding landscape," the city said in a Facebook post. "A third replacement washroom is planned for Ross Bay Cemetery later this year." The cost to replace the washrooms $650,000 each. In 2024, council approved spending up to $4.773 million in the coming years to upgrade accessibility in public washrooms. The City of Victoria says most of its 18 public park washrooms were built between 1960 and 1980, with the older facilities needing "significant renovations" to meet modern accessibility standards. The three identical public washrooms at Holland Point Park, the southeast corner of Beacon Hill Park and the Ross Bay Cemetary were among the eight washrooms with the lowest accessibility scores in a 2022 audit. The 2022 audit found that eight of Victoria's 18 parks scored a one out of three for accessibility. A score of one means extensive upgrades and renovations are required to meet accesibility. Another seven washrooms scored a two, meaning moderate to extensive upgrades or renovations are needed, while only three scored a three, which means only minor upgrades are needed. The three washrooms along Dallas Road were found to not have accessible stalls with toilet transfer space, inadquate clear space at the entrances and shared areas, and most fixtures and accessories did not meet accessibility requirements. The other washrooms that scored a one were at 240 Menzies Street, 156 Nursery Way, 1850 Richardson Street, 1700 Fairfield Road, and 1790 Ross Street. Meanwhile the washroom at 3000 Glasgow Avenue scored a 2, but its changeroom scored a 1. Editor's note: This story previously said the cost to upgrade the three washrooms was $4.7 million based on information provided by a city spokesperson. The spokesperson later clarified that the $4.7 million was to upgrade multiple washrooms. This story has been updated to reflect this. Laura has been working with CHEK since 2021 and is a graduate from Langara College's journalism program. Previously she has worked at Page One Publishing and CFAX 1070. Municipal politics, housing... More by Laura Brougham

The Victoria Advocate
Aug 7th, 2026
City of Victoria adds deputy city manager position with hiring of June Ellis.

City of Victoria adds deputy city manager position with hiring of June Ellis. Published 7:00 pm Thursday, August 6, 2026 The City of Victoria announced Tuesday the hiring of Deputy City Manager June Ellis, who will join City Manager Jesus Garza's office after more than 30 years of experience in municipal government. Ellis comes to Victoria from the City Manager's Office in Beaumont, where he previously served as an assistant city manager. The addition of the deputy city manager position comes with a restructuring of Garza's office, which has historically consisted of four positions. With Ellis joining the team, the office is now fully staffed with Ellis and Assistant City Managers Gilbert Reyna and Darryl Lesak. "It is a new position by title, but it's not a new position in terms of a person," Garza said. "My office has had four individuals practically the entire time that I've been here. We had two assistant city managers (ACMs) and a chief financial officer (CFO) all in my office. Then when our CFO became an ACM, we reclassified the CFO position to deputy city manager, so there's still four people in my office." In his new role, Ellis will work directly with Garza and oversee the city's two assistant city managers. He will also oversee public safety departments, including the Victoria Police Department and Victoria Fire Department, as well as portions of the Human Resources Department. Ellis said Victoria's potential for growth and the city's stability were among the factors that attracted him to the position. "I saw that there's a lot of political stability at the city council level, which is a plus for me," Ellis said. "The experience and the tenure of the city manager, being here for seven years, played a role. The growth of the community, I could see that when I came and interviewed, as well as through my research, that this is a growing community, and it has a lot of great potential. So I want to be part of the future growth and prosperity of the community." Polls Have you eaten at a locally owned restaurant in the past week? View Results * Polls Archive. Ellis said the position combines elements of his previous roles, allowing him to draw on both his financial background and his experience in city management. "A lot of my experience in the past has been finance and budget management," Ellis said. "I've been out of that for a number of years. I've been in city management for over five years, and what's really going to be different here is the ability to work with two experienced assistant city managers, an experienced city manager and a council that's really forward-thinking." Ellis said the pace of Victoria's growth will also provide a new challenge compared with previous communities where he has worked. "This is a fast-paced environment, and I think that's going to be different from Beaumont and other places I've worked, and I think I'll like that a lot," he said. Garza said the addition of Ellis will allow him to devote more time to economic and community development efforts, a focus of his administration. With the city manager's office fully staffed, Garza said each member can focus on their areas of expertise while benefiting from the team's combined experience. "Every city manager kind of has their niche," Garza said. "It's finance and budget for June. For me, it's always been economic and community development, and now being able to be fully staffed, I'm able to allocate a greater amount of time on those initiatives because they've been a big emphasis over the last year plus." Garza said having a diverse range of experience within the office will help the city pursue future growth initiatives. "We're able to really dedicate more attention to those efforts by being fully staffed and by also having that diversification of experience," Garza said. "With June now being part of the team, he has almost 30 years of experience in different communities. He's able to help supplement our efforts in growing our community by chiming in." Ellis said he is still becoming familiar with Victoria but believes he has the support needed to succeed in the role. "I'm going to be involved and included in a lot of the key decision-making here," Ellis said. "It feels as though the city manager will have confidence in some of my opinions, and obviously, I'm pretty sure that's what he wants. I think that's really going to encourage me to continue to be involved, continue to be authentic, and have the freedom to voice my opinions on various topics." Although Ellis will report to Garza, both said they are looking forward to working together and joked that they will try to become "clones" of one another. Ellis is a credentialed manager candidate through the International City/County Management Association. City of Victoria officials confirmed that Ellis' salary is $197,000. Lindsey Plotkin is a multimedia reporter for the Victoria Advocate. Contact her at [email protected].

University of Victoria
Aug 6th, 2026
Meet UVic at Ship Point this summer.

Meet UVic at Ship Point this summer. August 6, 2026 By University of Victoria The University of Victoria (UVic) invites the community to drop anchor and say hello at Ship Point, where the university has set up a colourful downtown pop-up location for the community to connect with scholars and entrepreneurs of all ages. "Learning and research at UVic is deeply rooted in our local community. Downtown Victoria and the harbour are such vibrant spaces, so Ship Point was a natural fit to celebrate local entrepreneurs and innovators whose work started on campus and now extends into the region and beyond," says Julie Potter, UVic associate director, community relations. Three days each week, programs like UVic's CanAssist and the Victoria Hand Project will be on deck to showcase how research-inspired initiatives are transforming lives and businesses in the community. On Saturday, Aug. 8, CanAssist will showcase accessible music technology such as their assistive guitar strummer. At CanAssist, University of Victoria design technology and programs alongside the people who use them, solving accessibility barriers in employment, education, and daily life. The Ship Point venue is a chance to show the community that accessibility isn't just a niche, but an opportunity to drive innovation that makes life better for all of University of Victoria." - Paul Green, CanAssist head of inclusive technology and systems. "We are excited about the opportunity to showcase our accessible music technologies, like the Foot-Operated Guitar Strummer, and welcome guests to come give it a try at our jam session ahead of the David Foster and Friends concert." Alumni who have launched business ventures are also part of the rotation, alongside young entrepreneurs. Kidovate, led by the Gustavson School of Business, will set sail at Ship Point every Wednesday from 4:30 to 7 p.m. for a micro-market offering high-quality and well-priced wares developed as part of the popular youth entrepreneurship experience. Youth involved with Kidovate are always excited to show off what they have made, and Ship Point is a great opportunity for the community to come out, enjoy the sunshine and the free live music while supporting young entrepreneurs" - Claudia Smith, Kidovate co-founder and Gustavson associate professor of entrepreneurship The exterior design for the UVic-designated container was inspired by the natural beauty of Greater Victoria: the mountains, ocean and beach scenes dotted with marine life. Kids who visit can get a fun sticker and pick up a colouring sheet that doubles as a scavenger hunt for the types of animals and plants illustrated on the container, which are studied by local researchers. UVic's programming is an addition to the City of Victoria's electric Summer at Ship Point program - featuring live music, food trucks and free activities. The pop-up is an example of a Memorandum of Understanding between the City of Victoria and UVic, delivering a long history of creative partnerships to achieve common goals. UVic will be at Ship Point Tuesdays, Wednesdays and Thursdays between 4:30 and 7 p.m. this summer. The University of Victoria is here for what matters - including celebrating local entrepreneurs. Explore how UVic is connecting with the South Island community. Filed under: