Product & Process Solutions Program Manager
TikTok
Product & Process Solutions Program Manager
TikTok
Short-form video platform with ads
The Video Safety Operations - Product & Process Solutions team is dedicated to ensuring a safe, reliable, and efficient experience for TikTok users by managing operational excellence by leading demand and supply management, quality management and transition of initiatives of T&S operations. It evaluates and assesses process changes for implementation in T&S Video Safety operations. The team acts as an entry point between TikTok business and T&S Video Safety operations for all requests related to product, policy or process. Responsibilities - Operational Safety Management - Design and implement comprehensive safety frameworks for TikTok features, like Short Drama, Mini game, Audio, Push, etc. - Define and manage key operational metrics (e.g., CGVR, OHA, Sampling accuracy) to ensure high standards of efficiency and quality. - Establish standards for safety initiatives, including workforce planning, enforcement mechanisms, and accuracy benchmarks. - End-to-End Process & Project Management - Lead the full lifecycle of safety-related projects—from planning and design to execution and continuous optimization. - Ensure processes are structured to meet operational excellence standards through rigorous workflow and performance monitoring. - Proactively identify risks, gaps, and improvement opportunities across project stages. - Data Analysis & Strategic Insights - Analyze business needs/ demands to extract actionable insights that inform decision-making and strategic improvements. - Monitor and evaluate project performance using internal tools and platforms. - Drive data-backed initiatives to enhance moderation quality, efficiency, and scalability. - Stakeholder Communication & Collaboration - Build strong partnerships through business alignments, strategies & updates to stakeholders, highlighting milestones, progress, and key risks. - Collaborate with cross-functional teams (e.g., Platform Responsibility, Product, Engineering, Policy, Operations) to define and execute moderation strategies. - Ensure alignment with organizational goals, company policies, and industry standards. - Process Optimization & Innovation - Conduct in-depth evaluations of existing moderation processes, tools, and policies to identify areas for improvement. - Lead transformation initiatives including process redesign, AI application and innovation and automation. - Champion continuous improvement and innovation within moderation operations.
Minimum Qualification(s) - Bachelor’s degree in a relevant field (e.g., Business, Engineering, Data Analytics, or equivalent). - Experience in content moderation operations, quality operations, or related fields. - Proven experience designing and implementing quality frameworks and operational strategies. - Strong analytical and problem-solving skills, with proficiency in data analysis and performance tracking. - Demonstrated project management experience, with the ability to lead cross-functional initiatives end-to-end. - Excellent communication and stakeholder management skills. - Ability to thrive in a fast-paced, global dynamic environment with evolving priorities. Preferred Qualification(s) - Experience in process design, project management, AI application and innovation and automation tooling/process design. - Familiarity with moderation tooling, machine learning model evaluation, or safety systems at scale. - Experience working in high-growth tech or platform-based environments. - Experience in global, multicultural and timezone-crossing environments
Trust & Safety
Content that this role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis.
TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok is a short-form mobile video platform that lets people create, discover, and share quick videos. Users upload vertical clips, edit them with built-in tools, and browse a personalized feed powered by an algorithm that highlights relevant content. Advertisers can use in-feed ads, branded hashtags, and the Business Center to plan and measure campaigns, making it easy for brands to reach a global audience. Its goal is to inspire creativity and bring joy by helping people express themselves and by connecting brands with a wide audience.
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