Director of Product Design

At Turquoise Health, we’re making healthcare pricing simpler, more transparent, and lower cost for everyone. Have you or a family member ever gotten an MRI, a lab, or even a straightforward surgery without knowing the cost in advance? That’s bonkers, right? We’re working to fix that.

As our first Director of Product Design, you will lead and grow a team of talented product designers who are shaping our vision of eliminating the financial complexity of healthcare. 

You will be instrumental in building the design function at Turquoise Health, determining its responsibilities, how it interacts with other teams, and how it will evolve and expand over time. We’re looking for a leader who can roll up their sleeves to define and refine our design processes and tools, establishing healthy and constructive systems that will grow with us as we scale.

The Director of Product Design will play a crucial role in fulfilling our mission to bring greater transparency and efficiency to the healthcare industry.

We strongly encourage BIPOC, people with disabilities, and LGBTQIA+ folks to apply for any open roles of interest. Building a truly diverse team is a challenge that we do not shy away from. Healthcare affects all people differently, but it significantly affects those in underserved communities. With a robust, diverse team, we are stronger and better equipped to change the future of healthcare for all.

Responsibilities

• Partner closely with teams across Product Management, Engineering, and Data Science to shape strategy and prioritize initiatives, driven by a deep understanding of both customer challenges and strategic business opportunities
• Actively identify and address obstacles, uncover opportunities, and suggest enhancements within the Product Design function
• Mentor and support growth of seasoned product designers, fostering an environment that enables high-quality output while still encouraging innovation and skills development
• Manage team resources for both the current and upcoming quarters
• Maintain a balance between quick iterations to address customer pain points and the longer-term vision, ensuring that all improvements contribute to a high-quality customer experience, with an eye toward championing accessibility
• Lead and improve design critiques and other effective design workflows
• Collaborate with cross-functional product leaders to develop unified solutions to shared challenges across Turquoise

Requirements

• 8+ years of experience in Product Design, including at least 2 years in a management role
• Track record of hiring and scaling high-performing design teams
• Established hands-on leadership experience in both guiding the team through complex projects, while also able to get their hands dirty and provide tactical support where needed
• Proven ability to set creative direction and drive transformative change in product strategy and customer experience, particularly in complex domains such as healthcare billing and pricing
• Experience building, maintaining, and advocating for a front-end design system and optimizing design operations
• Excellent communication and storytelling skills, with the ability to tailor messages to various audiences and influence product direction
• Experience in leading 0-to-1 or emerging business teams and managing multiple business areas with distinct roadmaps and stakeholders
• Expertise in UX thinking, visual design, written communication, and proficiency in tools like Figma and prototyping software
• Passionate about simplifying complexity, managing time effectively, and understanding when to focus on strategic vision versus current priorities
• Skilled in managing ambiguity, using it as an opportunity to drive clarity and innovation
• Commitment to building diverse and inclusive product teams

Benefits

• Competitive pay with equity options
• Stellar health care plan options (Medical, Dental & Vision), with FSA, DCFSA, & HSA options
• Company-sponsored disability & life insurance
• Unlimited PTO
• 401(k) + 4% Matching
• Fully remote work + flexible working hours
• $750 work-from-home setup budget 
• Paid quarterly in-person co-working weeks
• Quarterly $150 co-hanging stipend to meet up with coworkers
• Monthly $100 health and wellness benefit
• Generous paid family leave

Salary

The salary range for this full-time position is $220,000 - $240,000. Our salary ranges are determined by role and level and reflect the minimum and maximum salary across all US locations (please note: salaries are location agnostic). Within the range, individual pay is determined by factors including job-related skills, experience, and relevant education or training. We will talk about compensation in our first conversation and be transparent throughout the process about which level we think is the best match for you in our organization. Please note that the salary range does not reflect total compensation, which includes base salary, benefits, and company stock options.