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InPost

Runs automated parcel lockers and PUDOs

L2C Adoption & Analysis Senior Specialist

Enterprise ApplicationsConfirmed live in the last 24 hours
Full-timeNo salary listedHybrid

About the Job

Requirements

  • At least 2 years of experience implementing IT systems related to sales, CRM, or contract management, including data migration experience.
  • At least 2 years of experience in business analysis, backlog management, or supporting IT system implementations.
  • Experience delivering training, workshops, or webinars for system users and preparing training materials.
  • Ability to gather, analyze, and document business requirements.
  • Knowledge of lead, sales, and contract processes in an enterprise environment.
  • Ability to work with business and technology teams and translate business needs into system solutions.
  • Very good knowledge of Microsoft Excel.
  • Ability to conduct meetings and workshops and effectively elicit information from stakeholders.
  • Analytical skills and the ability to identify and explain discrepancies in data.
  • A higher-education degree; fields related to computer science, management, economics, marketing, or sales are preferred.
  • English proficiency at minimum B2 level, enabling fluent spoken and written communication.
  • Independence, good organization, results and quality orientation, and ability to build relationships with stakeholders.

Responsibilities

  • Participate in designing, implementing, and developing Microsoft Dynamics 365 CRM according to the needs of individual Group countries.
  • Conduct business analyses of lead, sales, and contract processes.
  • Gather and analyze business requirements in meetings and workshops with stakeholders, and identify needs, risks, and optimization opportunities.
  • Collaborate with technology teams, suppliers, and the CRM Business Product Owner on system development and prioritization of requirements.
  • Support management and development of the CRM product backlog.
  • Prepare test scenarios and conduct tests of new functionalities, including user acceptance testing; report results and accept functionalities and documentation.
  • Design changes and new functionalities in Microsoft Dynamics 365 for leads, sales, and contract execution.
  • Support business users, particularly sales and customer service teams, with CRM functionalities and business processes.
  • Prepare and co-deliver training, webinars, and onboarding for end users and key users.
  • Create training documentation and interactive educational materials for the Lead-to-Cash program.
  • Collaborate on configuring the training environment, including user roles and permissions.
  • Support users during go-live and hypercare, and collaborate with Change Management on adoption activities.
  • Develop user-support tools, including FAQs and an FAQ bot, in collaboration with the AI team.

Desired Qualifications

  • Experience implementing Microsoft Dynamics 365 or similar CRM systems in the Lead-to-Cash area.
  • Project management experience.
  • Knowledge of user onboarding processes and Change Management.
  • Experience working with FAQ bot or chatbot tools.
  • Experience supporting users during go-live and hypercare.
  • Knowledge of sales data analysis, including lead conversion, pipeline, and win rate.
  • Knowledge of Agile, Scrum, and Agile Business Analysis.
  • Knowledge of system architecture.
  • Agile, Scrum, or project management certifications.
  • Knowledge of the logistics market and B2B sales and contract models.
  • Knowledge of Italian, Spanish, or French.

About the Company

InPost

Runs automated parcel lockers and PUDOs

InPost operates a European logistics and e-commerce platform built around automated parcel lockers (APMs) and pick-up/drop-off points (PUDOs). The system lets customers send, receive, and return parcels 24/7 by using lockers or door-to-door services, with retailers integrated into the network. It differentiates itself through its large, pan-European locker network, strategic acquisitions, and a focus on sustainable, out-of-home last-mile delivery. Its goal is to simplify e-commerce logistics, improve convenience for merchants and consumers, and expand its reach while reducing environmental impact.

Company size
1,001-5,000
Company stage
IPO
Headquarters
Kraków, Poland
Founded
2006

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