Bertelsmann

Global media, services, and education conglomerate

Operations Logistics Manager

Warehouse & FulfillmentConfirmed live in the last 24 hours

Full-timeTuzla/İstanbul, TürkiyeNo salary listed

About the Job

Requirements

A Bachelor's degree in a related department is required.
At least 5 years of experience in warehouse operations processes is required.
Experience managing Return, Product Care, and Customer Experience processes is required.
Advanced written and verbal English proficiency is required.
Experience in field force management is required.
Very good knowledge of Microsoft Office applications is required.
Applicants must live or be willing to live on the Anatolian Side of Istanbul-Kocaeli.

Responsibilities

Plan Inbound, Outbound, Return, Product Care, and Customer Experience processes.
Track and achieve capacity targets.
Manage and develop the Inbound, Outbound, Return, Product Care, and Customer Experience teams.
Track the transfer of production capacities with the customer through daily and weekly meetings.
Track and plan the production budget.
Track and achieve productivity targets.
Monitor the income and expenditure balances of the projects for which the role is responsible.

Desired Qualifications

Experience in warehouse operations in e-commerce is preferred.
Experience managing Return, Product Care, and Customer Experience, preferably in textile e-commerce, is preferred.

Job Description

We are looking for an Operations Logistics Manager who will be responsible for our warehouse operations.

What You’ll Do

Planning of Inbound, Outbound, Return, Product Care and Customer Experience processes
Tracking and realization of capacity targets
Management and development of Inbound, Outbound, Return, Product Care and Customer Experience teams
Tracking the transfer of production capacities with the customer in daily and weekly meetings
Tracking and planning of production budget
Tracking and realization of productivity targets
Monitoring the income and expenditure balances of the projects for which it is responsible

Qualifications

Your Profile

Min. Bachelor’s degree in related departments
Min. 5 years of experience in the warehouse operations processes; preferably in e-commerce
Experience to manage Return, Product Care and Customer Experience preferably in textile e-commerce
Strong interpersonal and communication skills
Strong problem-solving skills
Advanced knowledge of English both written and verbal
Able to work within a dynamic and fast-paced environment
Experienced in field force management
Very good knowledge of MS Office applications
Customer and solution-oriented
Living/willing to live in Anatolian Side of İstanbul-Kocaeli

Additional Information

What We Offer

A global work environment with exposure to international projects and teams
Opportunities for professional growth, learning, and career development
A collaborative and supportive team culture
Being part of Bertelsmann SE & Co. KGaA — one of the world’s leading media and service companies

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The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here.

You can contact the company’s Data Protection Officer at the above-mentioned postal address.

Further information on data protection and your rights can be found here.

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About the Company

Bertelsmann

Global media, services, and education conglomerate

Bertelsmann is a global media, services, and education group made up of eight autonomous divisions, including RTL Group, Penguin Random House, BMG, and Arvato. It operates across B2B and B2C markets, with activities in broadcasting, book publishing, music rights management, and business process outsourcing. Its products range from streaming subscriptions and printed books to logistics, CRM services, and AI-powered content and rights-management tools. The company differentiates itself through a decentralized, entrepreneur-led structure that reinvests profits into content and digital infrastructure via its Boost program, backed by private foundations and the Mohn family. It aims to grow organically and through selective acquisitions while leveraging large-scale data and cross-divisional synergies to deliver personalized content and service experiences at a global scale.

Company size: 10,001+
Company stage: Debt Financing
Total funding: $1.4B
Headquarters: Gütersloh, Germany
Founded: 1835

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