Waitress - Lobby Lounge

Job Description

We invite you to join the world of luxury hospitality at Raffles Dubai as our new Waitress in our award-winning lobby lounge in Raffles Salon to work together with the support of colleagues and superiors to create a luxurious and professional F&B experience for our guests. To remain motivated, efficient and guest centric to help the department and the hotel meet goals and objectives. To ensure absolute guest satisfaction and adhere to consistent standards under the supervision and guidance of the Outlet Leaders.

KEY ROLES & RESPONSIBILITIES

• Uphold discipline, grooming standards, and punctuality in line with Raffles and Outlet expectations.
• Demonstrate strong knowledge of LQA standards and ensure consistent compliance throughout service.
• Follow all LQA and Outlet service standards while maintaining maximum efficiency to deliver Service Excellence.
• Maintain thorough knowledge of the menu, ingredients, and preparation methods to confidently describe dishes and provide informed recommendations through continuous learning and training.
• Possess comprehensive understanding of allergens and dietary requirements, strictly following established SOPs.
• Maintain full knowledge of bar operations, including coffee, tea, and cocktails, ensuring high-quality standards of preparation and presentation.
• Support colleagues across all areas of the Outlet as required to ensure seamless guest experiences.
• Address guests by name whenever possible to deliver personalized service in line with Raffles Service Culture.
• Recognize and acknowledge regular and VIP guests, noting, respecting their preferences and communicate it to the Outlet Leader/Manager and ensure accurate updates in Opera for in-house guests.
• Conduct regular guest satisfaction checks, professionally handling feedback and escalating concerns where necessary.
• Immediately report any guest complaints, incidents, or operational challenges to Outlet Leadership following escalation procedures.
• Perform all opening, closing, and side duties, completing all required checklists accurately.
• Participate in monthly equipment inventories and report discrepancies promptly.
• Assist in minimizing waste, breakages, and equipment mishandling.
• Liaise with Housekeeping, Stewarding, and Engineering to ensure exceptional cleanliness and maintenance standards of the Outlet following a “clean as you go” philosophy.
• Ensure the Outlet remains clean, organized, and hygienic at all times.
• Demonstrate awareness of Outlet targets and actively contribute through upselling and guest engagement.
• Foster strong team communication through verbal interaction and approved internal communication platforms.
• Maintain knowledge of all Hotel outlets and services to guide guests effectively.
• Complete all departmental paperwork, logs, and reports accurately and within deadlines.
• Attend all required training sessions with enthusiasm and commitment to professional development.
• Handle cash and financial transactions with accuracy, integrity, and adherence to established procedures.
• Assist other Food & Beverage outlets during peak operational periods when required.
• Perform any additional duties assigned by Hotel Management.

Qualifications

What will you bring to this role? 

PERSONAL ATTRIBUTES

• Positive, energetic, and guest-focused personality.
• Impeccable grooming and professional presentation at all times.
• Strong work ethic with flexibility and willingness to support operational needs.
• Excellent interpersonal and communication skills.
• Friendly, respectful, and collaborative approach toward colleagues and leaders.
• Consistent use of professional verbal and non-verbal communication.
• Embrace the Raffles brand promise and luxury in your role and in all your interactions. 
• Foster an inclusive environment where every individual feels valued and respected 

QUALIFICATIONS

• Hospitality Studies is preferable
• Strong reading, writing and oral proficiency in the English language
• A second foreign language is a plus

EXPERIENCE

• Minimum of 2 year’s experience within Food & Beverage
• Experience in 5* luxury hospitality

Additional Information

Employee Benefits:
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. 

Our Values

Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity. 

Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.​

Belonging:
We celebrate our differences. We support each other and we always stand together.​

Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences. ​

Integrity:
We build trust through mutual respect and being authentic.​

Diversity & Inclusion

Raffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.