Administration Officer

Job Description

About The Role 

In the role of Administration Officer, your primary responsibility will be to deliver a comprehensive and customer-focused service as part of the Administration team, within our Bookings Hub and various admitting areas.

Your duties will encompass but are not restricted to:

• Ensuring patients possess the appropriate level of health fund coverage.
• Accurate data entry and maintenance of relevant databases including our patient management system.
• Perform accurate and timely scanning and filing of documentation as required.
• Provide accurate Estimated Financial Consent and quotes in a timely manner to prospective patients.
• Efficiently and accurately perform pre-admissions and admissions processes (as required).
• Maintain positive relationships and strong communication networks with all stakeholders.

About You: 

To be successful in this role, you will bring: 

• Previous experience in hospital administration and with patient onboarding processes.
• Ability to organise and prioritise multiple tasks effectively.
• Ability to complete tasks within designated timeframes.
• Attention to detail and a high level of accuracy.
• Demonstrated high level of interpersonal and communication skills.
• Proven ability to work effectively in a team environment and independently as required.
• A positive, confident and enthusiastic approach.
• Strong customer service skills with a desire to exceed customer expectations.
• Intermediate to advanced computer and keyboarding skills including MS Office programs.
• In-depth knowledge of Health Funds and Insurance Companies.

Desirable

• Certificate in Medical Terminology
• Experience in patient administration software (eg. IBA or Meditech)
• Understanding of the workers compensation process and requirements required for quote estimation.
• In depth knowledge of how Overseas Patient quotes are estimated and delivered.

What’s in it for You:

At Ramsay, we care for our people by offering benefits that truly support your career, wellbeing and lifestyle, including:

• Grow your career with recognition programs, employee referral bonuses, scholarships, free access to LinkedIn Learning and the Ramsay Leadership Academy
• Save more every day with Ramsay Rewards, giving you exclusive deals at 100+ retailers, restaurants, travel providers and more
• Enjoy peace of mind with lower hospital cover costs and higher extras limits on services like General and Major Dental, plus pharmacy and allied health discounts
• Find balance through flexible rostering options, flexible leave and access to free, confidential counselling and wellbeing support 24/7
• Increase your take-home pay through salary packaging and novated leasing, plus discounts on leisure travel, gyms and lifestyle services.

Why Join Ramsay:

At Ramsay Health Care, “people caring for people” is at the heart of everything we do. We are:

• Australia’s largest private hospital operator, with over 74 sites and 35,000 staff
• A values-led workplace where you’ll be supported personally and professionally
• A place with flexible, permanent and career-growth opportunities nationwide.

Additional Information

• Must provide or complete a National Police Check conducted within the previous 12 months.
• According to the role, Ramsay may require a Working-With-Children Check and proof of immunisation against infectious diseases.

Apply:

All applications must be lodged online.

Applications close: 25th November 2026 

Reference number: JR117547

Qualifications

Additional Information

Please Note:

Ramsay Health Care is committed to Child Safety. Details of our commitment are set out in our Code of Conduct, available at www.ramsayhealth.com.au.

Applications made by recruitment agencies will not be considered.