Assistant Night Manager

Job Description

As our Assistant Night Manager, you’ll play an important role in supporting the smooth and efficient operation of the hotel overnight. Working two night shifts per week, you’ll assist in delivering exceptional guest experiences, supporting overnight operations, and ensuring the hotel remains safe, secure, and prepared for the morning ahead. You’ll work closely with the Night Manager and wider hotel team to maintain service standards, resolve guest concerns, and ensure seamless handovers. If you’re a confident communicator, thrive in a fast-paced environment, and are passionate about creating memorable guest experiences, this role is for you.

Main Functions

• Welcome guests and assist with overnight check-ins, check-outs, and guest requests with professionalism and warmth.

• Support the resolution of guest concerns, ensuring positive outcomes and a high standard of service.

• Assist with the coordination of overnight hotel operations, working collaboratively with Front Office, Housekeeping, and Engineering.

• Conduct property walkthroughs to support hotel safety, security, cleanliness, and brand standards.

• Respond to overnight incidents and emergencies in accordance with established procedures.

• Assist with Night Audit duties, including daily reconciliations and report preparation, as required.

• Maintain accurate logs, incident reports, and handover notes to support effective communication with the morning team.

• Support and guide overnight team members, helping maintain service standards and ensuring the hotel is ready for the day ahead.

• Work collaboratively with the Night Manager and wider leadership team to ensure consistent operational standards and an exceptional guest experience.

Qualifications

• Minimum 2 years’ supervisory or management experience in Front Office within a luxury or upscale hotel, ideally in an overnight role.

• Strong decision-making and problem-solving skills, with the ability to remain calm and composed under pressure.

• Confident leadership style, with the ability to support and guide a small team.

• Experience with PMS systems (Opera Cloud preferred) and Night Audit or financial processes.

• Excellent communication skills and a strong guest-first mindset.

• Availability to work two overnight shifts per week, including weekends and public holidays as required.

• Confidence in emergency response procedures, with Chief Warden or First Aid experience highly regarded.

• Current RSA and First Aid certifications, or willingness to obtain them.

• Current, valid driver’s licence.

• Full, unrestricted Australian working rights.

Additional Information

WHAT IS IN IT FOR YOU

• The chance to make your mark in a fast-growing Brand. 

• Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work. 

• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact. 

• The opportunity to be yourself and collaborate with other bright minds in a relaxed, innovative culture. 

• Excellent discounts across the entire Ennismore family of brands, including Accor’s Heartist (Employee) program and related benefits. 

 Hyde is an equal opportunity employer. We endeavour to select, place, train, and promote the best qualified individuals based upon job-related factors such as ability, work quality, suitability, experience, and potential.