Hospital Supervisor - Patient Care Resources

El Camino Health is committed to hiring, retaining and growing the best and brightest professionals who will carry our mission and vision forward.  We are proud of our reputation in the community: One built on compassion, innovation, collaboration and delivering high-quality care.  Come join the team that makes this happen.

Applicants MUST apply for position(s) by submitting a separate application for each individual job posting number they are interested in being considered for.

FTE

0

Scheduled Bi-Weekly Hours

0

Work Shift

All Shifts: 8 hours

Job Description

The Hospital Supervisor (HS) directs and supervises the daily operations, resources, customer satisfaction, and performance improvement for the facility on an assigned shift in collaboration with members of the health care continuum. The HS empowers teams to embrace and implement change that will improve the clinical, operational, and financial performance. The HS is accountable directly to the Director and Clinical Manager of Patient Care Resources (PCR). For MHAS Department, the Hospital Supervisor (HS) will be reporting directly to the Clinical Manager of MHAS. The responsibilities of the HS includes, but is not limited to: Ensuring staff provide high quality, accessible, cost-effective care, and patient focused services while complying with local, state, and federal requirements. Coordinates and monitors staffing for all shifts and maintains appropriate staffing levels and skill mix. Interfaces with the public for patient and family concerns. Required to work between both hospitals within the enterprise Must be available to work based on departmental needs: A minimum of 6 shifts every 4-week schedule and during ALL Hospital-recognized holidays Specific assignment for Patient Flow and Capacity Management: Responsible for prioritizing and optimizing patient flow activities throughout the hospital system, and to facilitate the patients’ entry into ECH from other health care facilities during assigned shift hours. Will assess to determine appropriate placement of all admissions (elective and emergent) as well as transfers in accordance with clinical standards and guidelines, ensuring patients receive a clinically appropriate level of care using established algorithms and protocols. To facilitate the smooth entry of patients into the care continuum, ensures all necessary documents are obtained. While working with, physicians and nursing staff. Will monitor bed/patient care capacity using both a concurrent and prospective view. Responsible for facilitating continuous throughput of patients from all points of entry while utilizing effective verbal and written communication; must be able to make efficient, effective clinical decisions in the coordination of throughput activities, while adhering to patient centered care principles. Plans, prioritizes, organizes, directs and controls all admissions and transfers between nursing units and hospitals. Acts as liaison between referring hospitals, physicians, offices and nursing departments on issues pertaining to the placement of all patients. Maintains communication with referring physicians and transferring hospitals regarding anticipated bed availability or access delays. Serves as resource for all patient placements within the hospital; makes all patient placement decisions in accordance with patient diagnosis, appropriate unit criterion, patient acuity and patient location. Accountable for activities associated with Bed Control to ensure appropriate and timely placement of patients throughout the entire hospital. Responsible for patient placement operations within the Hospital to ensure that patients are admitted or transferred between units or hospital in a timely manner in accordance with hospital policies and procedures, and according to nursing care requirements. Identifies needs and operational improvement opportunities to improve patients’ access and bed turnaround. Expedites patient movement to designated disposition areas. Continuously re-evaluates patient placement requests and adjusts staffing and bed management plans accordingly. Remediates barriers to patient flow including bed availability, status upgrade to critical, increased length of stay in the ED. Participates in “Bed Huddles” and reports patients’ census, potential admissions and type of bed needed, staffing needs/status, number of “borders” and other current information. Participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. Monitors room availability and turnover to maintain patient flow. Troubleshoots throughput problems in a timely manner to include process modifications. Alerts clinical staff to impeding patient disposition. Qualification: Graduate of an accredited school with a Bachelor of Science in Nursing (BSN) Five (5) years of current clinical experience in an acute care setting OR three (3) years in an Assistant Manager, or Hospital Supervisor role. Demonstrated excellence in interpersonal skills and teamwork Demonstrated ability to deliver results, lead, and manage through influence and change Advanced communication skills in advocacy, negotiation, confrontation, and conflict resolution. Demonstrated proficiency in computer skills and use of Electronic Medical Records (EMR) Preferred Qualifications: Graduate of an accredited school with a Master’s degree in Nursing or in a health-related field Demonstrated ability to work in a union environment Magnet/Shared governance experience Department Specific Experience: PCR: Critical Care Nursing experience MHAS: Psychiatric Emergency experience License/Certification/Registration Requirements: Current California RN License BLS certification. National certification in a specialty area preferred Department Specific Certification: PCR: ACLS certification

Salary Range:

$80.48 - $120.72 USD Hour

The Physical Requirements and Working Conditions of this job are available.  El Camino Health will provide reasonable accommodations to qualified individuals with a disability if that will allow them to perform the essential functions of a job unless doing so creates an undue hardship for the hospital, or causes a direct threat to these individuals or others in the workplace which cannot be eliminated by reasonable accommodation.

Light Work - Walking or standing up to 49% of shift, duties require standard movement, may occasionally lift up to 20 lbs. - (Physical Requirements-United States of America)

An Equal Opportunity Employer:
El Camino Health seeks and values a diverse workforce. The organization is an equal opportunity employer and makes employment decisions on the basis of qualifications and competencies. El Camino Health prohibits discrimination in employment based on race, ancestry, national origin, color, sex, sexual orientation, gender identity, religion, disability, marital status, age, medical condition or any other status protected by law. In addition to state and federal law, El Camino Health also follows all applicable fair and equitable employment policies from the County of Santa Clara.