IT Analyst - Technical Onsite Support
About the job
- Completed technical vocational training, such as Fachinformatiker or IT technician.
- At least 1 to 2 years of proven successful experience in a similar role.
- Strong proficiency with Microsoft 365, Microsoft Windows, and Mac OS/iOS.
- Experience using case-management software such as ServiceNow or Cisco.
- Ability to work as part of a team and flexibility to support remote offices.
- Customer- and business-oriented approach to ensure efficient service delivery.
- Very good spoken and written German and English.
- Install, train users on, maintain, troubleshoot, and repair desktop hardware and software technologies.
- Support setup and operation of audiovisual hardware as needed by end users.
- Set up appropriate hardware and software based on company policies and end-user requirements.
- Activate and support mobile devices.
- Respond to incidents within the service-level agreement policy or promptly with appropriate urgency, and follow up on issues with internal units.
- Escalate incidents and questions to the appropriate support groups.
- Support events such as infrastructure changes, software releases, and business continuity planning.
About the company
Marsh & McLennan Companies, which operates under the Marsh brand, is an insurance broker and consulting group serving businesses, governments and institutions worldwide. Its Marsh Risk unit arranges property, casualty, cyber and employee-benefit coverage, while Guy Carpenter places reinsurance for insurers. Mercer advises employers on pay, benefits, retirement and investments, and Oliver Wyman, Lippincott and NERA handle strategy, brand and economic consulting. Brokers earn commissions and fees from placing coverage, and consultants bill client fees or charge fees based on assets or plan members. The company traces its roots to 1871 and is headquartered in New York City.
Company Size
10,001+
Company Stage
N/A
Total Funding
N/A
Headquarters
New York, NY
Founded
1871
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Simplify's Take
What believers are saying
- Consulting drives growth: Mercer and Oliver Wyman's group grew 8% organically in the June 2026 quarter, versus 3% for broking.
- Profits cushion jobs: Marsh kept about 27 cents of operating profit per sales dollar in 2025, before one-time costs.
- Many career paths under one employer: 95,000+ colleagues span broking, reinsurance, benefits and strategy consulting in 130 countries.
What critics are saying
- Expect cuts: Thrive, announced October 2025, sets aside $500 million, mostly severance and technology, to save $400 million yearly.
- Pricing works against broking: Marsh's index shows commercial rates fell 6% in the June 2026 quarter, an eighth straight drop.
- Back-office roles are being consolidated: a Business and Client Services unit is pooling operations and technology teams company-wide.
What makes Marsh & McLennan unique
- Consulting is a third of the business: Mercer and the Oliver Wyman group earned 36% of 2025 revenue.
- Investment management sets it apart: Mercer is the world's largest outsourced chief investment office, running portfolios for institutions.
- Scale sets it apart: 2025 revenue grew 10% to $27.0 billion across broking, reinsurance and consulting.
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