Hospital Operations Manager

Join a team that shares your calling 

At MultiCare, you’re more than just a job title — you’re part of a team built on trust that cares for each other, our patients and our communities. Belonging here means living our mission and values every day. If your purpose and passions align with ours, you’ll find a place to grow, do meaningful work and build a career you love in a community that feels like home.

FTE: 1.0, Shift: Days, Schedule: Mon - Fri, Core Business Hours

Position Summary

The Hospital Operations Manager supports the development and implementation of significantly complex initiatives that support the delivery of high quality, cost effective patient care through activities based on dedication to excellence, strategic vision/goals and objectives, effective leadership, financial stability and promotes company culture. The Manager serves as a liaison between patients and/or their families, hospital staff, administration, and practitioners; works with leadership to create and implement patient satisfaction, employee engagement and provider engagement improvement strategies; ensures use of standardized project management methodologies, processes and tools; delivers within approved budget, schedule and meets quality standards.

Responsibilities

• Leads operational initiatives and project teams for completion of significantly complex MHS initiatives, meeting time and budget requirements; Manages the full project lifecycle including all the complexities and risks.
• Develops and monitors performance indicators related to compliance; Reviews, interprets, and communicates relevant company policy updates; Ensures compliance with all policies and procedures
• Works with administration team to develop business strategies designed to meet organizational goals
• Maintains operational expenses and volume plans to achieve operational margin
• Oversees staff providing direction and guidance and administers management functions within the provisions of MultiCare policies and standards and federal, state and local regulations.
• Develops and updates department business plan and goals consistent with the facility’s strategic business plan, mission and vision

Requirements

• Five (5) years of recent work experience in a healthcare setting performing any combination of duties in support of program/project planning, development, coordination or operations improvement, strategic planning, data analysis or community development

• Three (3) years of experience in a supervisory or lead capacity

OR

• Master’s degree in Healthcare Administration

• Three (3) years of applicable work experience required

• Three (3) years of experience in a supervisory or lead capacity

About Tacoma General Hospital 

MultiCare Tacoma General Hospital, in the heart of Tacoma, WA, is a 367-bed regional medical center delivering cutting-edge care. With a 24-hour Emergency Department, Level II Adult Trauma Center, advanced cardiac, neurological, orthopedic and robotic surgery, Tacoma General combines innovation with compassionate care. Home to the MultiCare Regional Cancer Center, a Family Birth Center and specialized neonatal care in partnership with Mary Bridge Children’s, our collaborative, mission-driven teams offer a rewarding environment for career growth and professional excellence. 

About the Tacoma Community 

Tacoma, just 30 miles south of Seattle, blends big-city amenities with the beauty of the Pacific Northwest. From scenic waterfronts and mountain trails to vibrant arts, dining and brewery scenes, Tacoma offers something for everyone — outdoor enthusiasts, families and young professionals alike. With strong schools and universities, it’s a city where you can live, work and play. 

Why MultiCare? 

Rooted in the local community 

Partnering with patients, families and neighbors across the Pacific Northwest for more than 140 years. 

Growth and education 

Competitive tuition assistance, award-winning residencies, fellowships and career development to invest in you. 

Well-being and support 

Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared in your work and life. 

Living our values 

Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other. 

Belonging for all 

Resource Groups and outreach programs help ensure every team member feels safe, seen, heard and valued. 

Pacific Northwest lifestyle 

Work and live where natural beauty, adventure and strong community connections are part of everyday life. 

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $101,545.60 - $146,140.80 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align.

Associated benefit information can be viewed here.