Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : IBM MQ
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, you will act as a software detective, investigating and resolving issues across critical business applications and middleware platforms. You will be responsible for ensuring the availability, performance, and reliability of IBM MQ environments by providing proactive monitoring, incident resolution, and operational support. The role requires strong analytical skills, troubleshooting expertise, and collaboration with cross-functional teams to maintain seamless business operations.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
-Provide L2/L3 support for IBM MQ environments across Development, QA, UAT, and Production.
-Monitor MQ infrastructure and proactively identify potential issues before they impact business operations.
-Investigate, troubleshoot, and resolve incidents, service requests, and performance-related issues.
-Analyze MQ error logs, system alerts, and queue manager health to diagnose and resolve problems.
-Configure, maintain, and support IBM MQ queue managers, channels, queues, and associated objects.
-Perform routine maintenance activities, including MQ patching, upgrades, and fix pack installations.
-Support SSL/TLS certificate installation, renewal, and certificate lifecycle management.
-Work closely with application, infrastructure, network, and security teams to resolve complex issues.
-Participate in problem management activities and perform root cause analysis for recurring incidents.
-Document troubleshooting procedures, resolutions, and best practices to build and maintain the knowledge base.
-Ensure compliance with operational standards, security policies, and audit requirements.
-Support High Availability (HA) and Disaster Recovery (DR) environments and participate in DR testing activities.
-Assist in performance tuning and capacity planning of MQ environments.
-Provide technical guidance and knowledge sharing to junior team members.
-Participate actively in team discussions and contribute to continuous service improvements.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in IBM MQ.
- Strong understanding of message queuing concepts and middleware technologies.
- Experience with IBM MQ Queue Managers, Queues, Channels, and Clustering
- Knowledge of MQ Security, Authentication, and Access Controls
- Experience in analyzing MQ logs and troubleshooting connectivity issues
- Familiarity with monitoring tools such as Splunk, AppDynamics, Grafana, or similar tools
- Understanding of High Availability and Disaster Recovery concepts
- Basic scripting knowledge using Shell or Python

Additional Information:
- The candidate should have minimum 3 years of experience in IBM MQ.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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