Ability to gather and translate requirements and manage the needs of various stakeholders.
Ability to identify, assess, and mitigate project risks and create contingency plans.
Ability to manage project timelines, budgets, resources, scope, and delivery.
Ability to communicate product and business impact to clients and teams.
Ability to track progress against clear, measurable goals and use data and metrics to guide decisions.
Ability to oversee project reporting, documentation, and resource management.
Ability to lead purposeful meetings, clear roadblocks, and resolve conflicts.
Responsibilities
Develop, implement, and manage projects to ensure on-time and on-budget delivery.
Create implementation plans aligned with impact statements and communicate product and business impact to clients and teams.
Coordinate and direct project teams, clearing roadblocks that disrupt productivity.
Gather and translate requirements, manage stakeholder needs, balance competing priorities, and facilitate team collaboration.
Create actionable project plans and communicate them to clients to provide clarity and reassurance.
Identify, assess, and mitigate risks to maintain project health, client satisfaction, and delivery quality.
Communicate potential risks and roadblocks to clients and teams and create contingency plans.
Provide project-team encouragement and guidance, set clear expectations, and lead by example to build trust and shared momentum.
Oversee reporting, documentation, and resource management; track progress to support project performance and high-quality results.
Overview
The role is centered on ownership and collaboration, leading the product from concept to completion while valuing every team member's contribution. As a steward of the product vision, the Product Owner balances client needs with development capabilities, guiding teams through challenges and delivering high-quality products that meet business goals and delight users.
You create great: great products and great client experiences.
Accountable for
Effective Project Execution
Client Experience
Risk Management
Project Team Leadership
Executes Delivery Core Process
Deliver Projects on Budget, Scope and Timeline
Product owners develop, implement and manage projects to ensure they are delivered on time and on budget. They drive great client experiences and help maintain a positive reputation for fjorge.
Key responsibilities include managing timelines, budgets and resources, reducing the likelihood of projects becoming "red." They create effective implementation plans in alignment with the impact statement and can articulate the product and business impact to their clients and team. They coordinate and provide direction for the team, clearing any roadblocks that can disrupt productivity.
Client-Centric Communication & Experience
Create great client experiences through collaboration and empathetic transparency. Product owners are able to gather and translate requirements, effectively managing the needs of various stakeholders. They understand that a fully aligned team with clear expectations strengthens client relationships and they are able to balance competing priorities and facilitate collaboration and direction within the team. They are able to envision the end goal and create actionable project plans to communicate to their clients, providing clarity and reassurance.
Risk Management
Identify, assess, and mitigate risks to ensure project health and prevent disruptions or issues that could impact project delivery or quality. Product Owners are adept at addressing potential problems early to maintain client satisfaction and project success. They are front line defenders of the project scope and are able to communicate potential risks and roadblocks to both their clients and team with composure and create contingency plans when needed.
Project Team Leadership
Help foster a collaborative environment for the project team by providing encouragement and guidance. You are able to provide clear expectations and value building trust to drive momentum to achieve shared goals. You help your team maintain a solutions-oriented mindset, leading by example through your communication and actions. You are effective at leading meetings with purpose, clearing roadblocks, and resolving conflicts when they arise.
Executes Delivery Core Process
Product owners are the stewards of our processes and best practices. They oversee reporting, documentation, and resource management to ensure optimal project performance and high-quality results. They are diligent about tracking progress and have a high attention to detail, avoiding bottlenecks to productivity, invoicing errors, and negative impact to utilization.
Key Behaviors
You are client-centric. You are an empathetic listener and proactive problem solver, skilled at actively listening to clients and stakeholders to deeply understand their needs and concerns. You are able to anticipate client needs and potential issues before they arise and address them head on. You take on a service-oriented mindset and make your clients feel seen and heard.
You are results-driven. You understand the importance of operational excellence, seeing beyond individual projects to grasp how each task fits into the larger goals. You set clear, measurable goals and consistently track progress against them, always focused on successful outcomes. You are highly strategic and utilize data and metrics to guide your decision-making; your strategies and actions are rooted in evidence.
You are able to adapt and pivot on the fly. You are a solution-seeker at your core and approach problems with creativity, curiosity, and willingness to explore different solutions. You strive for continuous improvement in an ever-evolving environment, keeping your composure under high stress situations and interactions. You understand that the best defense is a solid offense and you work hard to create a plan that sets your team up for success.