Analytics Manager 2 - Financial Services

Job Description

Get to Know the Team

The Analytics team empowers data-driven decision-making across our product and business units within the Grab Financial Services ecosystem. As part of our Financial Services tech family, we help scale digital financial solutions across Southeast Asia. If you thrive on complex problem-solving and have a passion for data wrangling, advanced modelling, and statistical experimentation, you'll find a collaborative and ambitious team here. Beyond technical craft, we value individuals who embody our core principles—the 4Hs: Heart, Hunger, Honour, and Humility.

Get to Know the Role

You'll lead our payments analytics team, collaborating directly with Product, Engineering, Design, Business, and Data Science partners to define data strategies, track ecosystem metrics, and unlock actionable growth levers. You'll evaluate the viability of new payment features and provide high-impact recommendations to senior leadership. You'll report to the Senior Manager, Financial Services and will be based onsite at Grab One North Singapore office, and offers significant scope to shape product analytics and mentor high-caliber analysts.

The Critical Tasks You Will Perform

• You will formulate hypotheses and model business opportunities to solve key payments challenges, adapting in-production models across regional markets to accelerate product velocity.
• You will partner with product and engineering teams to design, execute, and evaluate controlled experiments that directly determine product rollout decisions.
• You will build advanced statistical and econometrics models (e.g., mixed-effects, causal inference, and anomaly detection) to measure user behaviors and monitor product health.
• You will establish analytics and measurement standards, guiding the creation of internal analytics frameworks and tools that streamline data summarization and debugging for cross-functional partners.
• You will mentor and develop analytics team members, establishing strong statistical rigor, technical capability, and best practices across the team.
• You will direct the team's adoption of GenAI workflows (e.g., natural language to SQL, automated exploratory data analysis, and report generation) to increase operational efficiency and embed AI-assisted analytics into daily operations.

Qualifications

What Essential Skills You Will Need

• At least 7 years of experience in product analytics, business analytics, or data strategy, dealing with large-scale, high-velocity data in fintech, banking, or consumer tech platforms.
• At least 2 years of experience managing or mentoring analytics professionals across distributed or regional teams.
• Advanced proficiency in SQL for complex data manipulation, alongside hands-on expertise building dashboards in business intelligence tools such as PowerBI or Tableau.
• Hands-on experience in Big Data frameworks and scripting (e.g., Python, PySpark, Spark) for data transformation and statistical analysis.
• Practical expertise in experimental design (A/B testing, multivariate testing, causal inference) within a fast-paced production environment.
• Demonstrated ability to translate complex quantitative findings into strategic roadmaps and business decisions for technical and non-technical stakeholders.
• You have experience engaging with AI tools and emerging technologies to enhance productivity, improve workflows, and contribute new ideas.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.