HR Manager

Global Relay

Global Relay

1,001-5,000 employees

Cloud-based communication solutions for regulated industries

Data & Analytics
Government & Public Sector
AI & Machine Learning
Financial Services

$90,000 - $110,000

Bonus, Commission


New York, NY, USA

Required Skills
Applicant Tracking Software (ATS)
Human Resources Information System (HRIS)
  • 8+ years of experience in progressive HR positions with excellent business acumen and a proven track record of leadership
  • Completion of post-secondary studies, with focus in Human Resources or Business
  • Solid knowledge of US HR standards and best practices
  • Solid working experience with systems such as: HRIS, ATS or other databases, as well as advanced skills in MS Office Suite (Word, Excel, Outlook)
  • Experience in design and implementation of HR systems is an asset
  • Flexibility and demonstrated ability to take initiatives; comfortable working in a fast-paced environment with changing priorities
  • Strong experience in project management and working with moving timelines
  • Keen attention-to-detail, responsive with strong written, verbal, and interpersonal communication skills
  • Strong critical thinking, analytical and problem-solving skills
  • Proven ability to build trust with all levels of employees within the organization
  • Proven record of taking responsibility and using good judgment, including exercise of discretion and confidentiality
  • Comfortable navigating through ambiguity
  • Work experience in high tech industry is an asset
  • The Senior Professional in Human Resources (SPHR) certification an asset
  • Knowledge or experience in US immigration policies is highly desirable
  • Oversee US HR and collaborate with Global Relay’s global HR leaders in Canada and the UK to ensure consistent practices across the organization
  • Drive HR standardizations, processes and efficiencies across departments
  • Ensure managers are educated to execute on HR practices, processes, and systems
  • Drive management’s ownership for managing and developing their own teams
  • Work proactively with managers and leaders to evaluate and prepare for future recruitment needs
  • Assist managers to foster a high performing and results-driven culture by being able to manage performance and providing real time feedback
  • Work with and advise managers on navigating and managing complex employee relation issues
  • Oversee Global Relay’s performance management process and escalate potential issues to the VP of HR as required
  • Act as a trusted advisor with stakeholders by building rapport and good working relationships with all levels of management
  • Analyze, identify, and forecast any pertinent problems and provide recommendations on appropriate course of action to the VP of HR
  • Identify improvement opportunities (e.g. process or system improvements) and propose solutions and timelines
  • Ensure HR-related information is up to date for employees (internal Wiki, employee guide, etc.) and propose updates/improvements to existing HR policies
  • Keep current and advise the VP of HR on employment legislation updates
  • Build and manage the US HR team
  • Administer benefits policies and programs for our US employees to ensure appropriate enrolment
  • Process HR documentation including offer letters, onboarding/offboarding documents, contractual agreements, employment verification letters, etc.
  • Facilitate New Hire Orientation and onboarding activities and conduct exit interviews and related activities as part of the off-boarding process
  • Work with the Recruitment team to provide support in the recruitment process: developing and maintaining job descriptions/postings, screening resumes, interviewing and checking references
  • Be an avid Global Relay brand ambassador by organizing, identifying, and representing Global Relay at industry events such as recruitment events and company information sessions
  • Create and analyze reports based on HR metrics as required, specifically detailing the effectiveness of current HR programs and processes
  • Provide support for the immigration process, including new hire requirements, as well as ongoing visa applications for new and existing employees
  • Support strategic global HR initiatives, including research, ownership, and participation in the development, implementation, and maintenance of initiatives
  • Assist with ad hoc special projects as required

Global Relay stands out as a leading provider of compliant, cloud-based electronic communication solutions, servicing over 20,000 customers in 90 countries, including 22 of the top 25 banks. The company's integrated compliance solutions, including intelligent archiving, superior data connectors, and proactive surveillance, enable regulated organizations to meet collaboration, privacy, and security requirements. With a focus on the global financial sector and other highly regulated industries, Global Relay offers tailored solutions for compliant communications, demonstrating its industry leadership and technical prowess.

Company Stage


Total Funding



Vancouver, Canada



Growth & Insights

6 month growth


1 year growth


2 year growth